Food Service Management exam questions with answers

Food Service Management exam questions
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with answers |\




Name 9 Major Management Movements and the main idea of
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each. - CORRECT ANSWERS ✔✔Scientific Management:
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Sought to increase productivity and make work easier by
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scientifically studying work methods and establishing standards
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Period of Solidification
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Period in which management became a discipline
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Human Relations Theories |\ |\ |\




The Hawthorne studies ignited the interest of business in the
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human relations element of the workplace, labor union laws FLSA,
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LaGuardia


Management Process Period |\ |\




This process attempted to identify and define a process for
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obtaining desired objectives |\ |\




Systems Approach |\ |\




Provides a framework for visualizing internal and external
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environment factors as an integrated whole. Keeping the |\ |\ |\ |\ |\ |\ |\ |\



organizations objectives in mind throughout the performance of all |\ |\ |\ |\ |\ |\ |\ |\



activities.
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,Contingency Approach |\




Different situations and conditions require different management
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approaches


Theory Z |\




Attempts to integrate American and Japanese management
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practices


TQM |\




Emphasis on quality of product or service; empowered employees
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Management in the 21st Century |\ |\ |\ |\




Extremely fluid organizations, multidisciplinary, management mix,
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team coach/captain
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What are the 3 major categories of change? - CORRECT ANSWERS
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✔✔Technological Changes: new equipment and processes |\ |\ |\ |\ |\




Environmental Change: all non-technological change that occurs |\ |\ |\ |\ |\ |\ |\



outside the organization
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Internal Change: Budget policy, personnel and the like
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What is Efficiency?
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,What is Effectiveness? - CORRECT ANSWERS ✔✔Efficiency: Doing
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things right |\




Effectiveness: Doing the right thing |\ |\ |\ |\




What does communication have to do with efficiency and
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effectiveness? - CORRECT ANSWERS ✔✔Communication has a |\ |\ |\ |\ |\ |\ |\



major role in determining how effectively people work together
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and coordinate their efforts to achieve an organizations objectives
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What is interpersonal communication? - CORRECT ANSWERS
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✔✔An interactive process between individuals that involves
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sending and receiving verbal and non-verbal messages
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What are barriers to communication? - CORRECT ANSWERS
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✔✔Informal channel which is inevitable, management should use |\ |\ |\ |\ |\ |\ |\ |\



it to complement formal channels of communication
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What is the "grapevine" - CORRECT ANSWERS ✔✔Informal channel
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which is inevitable, management should use it to complement
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formal channels of communication
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What are three types of management skills, what does each mean,
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and in what level of management is it used most? - CORRECT
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ANSWERS ✔✔Conceptual Skills: understanding how the parts of a
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business relate to the whole, involves decision-making, planning
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and organizing (Upper Management)
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, Human Relations Skills: understanding people and working well
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with them (Middle Management)
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Technical Skills: specific abilities people use to perform their job
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(1st line supervisors)
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What are the levels of management, what do the do and what are
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some of examples of this type of management? - CORRECT
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ANSWERS ✔✔What are the levels of management, what do the do
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and what are some of examples of this type of management?
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What are 3 categories of Management Roles, explain? - CORRECT
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ANSWERS ✔✔Informational: Monitors and disseminates
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information. Keeps current on professional issues, understands
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internal and external factors that impact the organization. Acts as
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a spokesperson for the organization or work unit.
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Interpersonal: Networks internally and externally acting as a |\ |\ |\ |\ |\ |\ |\ |\



liaison. Serves on committees and works with professional
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associations


Decision Making: Initiates improvement projects, responsible for
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corrective action, allocation of resources and negotiations.
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What are barriers to decision making? - CORRECT ANSWERS
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✔✔Complacency, defensive avoidance, panic, deciding to decline |\ |\ |\ |\ |\ |\