Operations Management Creating Value Alon
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g the Supply Chain, 11th Edition (Russell)Verifi
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ed Chapters 1 - 17, Complete
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Operations Management Creating Value Along the Supply Chain
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,TABLE OF CONTENTS QU QU
1 Introduction to Operations and Supply Chain Management
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2 Quality Management
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3 Statistical Process Control
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S3 Operational Decision-Making Tools: Acceptance Sampling
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4 Product Design
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5 Service Design
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6 Processes and Technology
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7 Capacity and Facilities Design
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S7 Operational Decision-Making Tools: Facility Location Models
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8 Human Resources
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S8 Operational Decision-Making Tools: Work Measurement
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9 Project Management
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10 Supply Chain Management Strategy and Design
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11 Global Supply Chain Procurement and Distribution
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S11 Operational Decision-Making Tools: Transportation and Transshipment Models
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12 Forecasting
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13 Inventory Management
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S13 Operational Decision-Making Tools: Simulation
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14 Sales and Operations Planning
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S14 Operational Decision-Making Tools: Linear Programming
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15 Resource Planning Systems
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16 Lean Production Systems
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17 Scheduling
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Operations Management Creating Value Along the Supply Chain
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,Operations Management Creating Value Along the Supply Chain 11th EditionRob
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erta S. Russell, Bernard W. Taylor qu qu qu qu qu
Concept Check Questions for Learning Objectives
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Chapter 1 – Introduction to Operations and Supply Chain Management
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The Operations Function
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1. The operations function interacts with
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a. Marketing
b. Suppliers
c. Human resources qu
d. Finance
e. All of the above qu qu qu
Difficulty: Easy qu u
q
Answer: d qu
2. Operations is often described as qu qu qu qu
a. the creative core of an organization qu qu qu qu qu
b. a transformation process
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c. the source of firm profitability qu qu qu qu
d. all of the above qu qu qu
Difficulty: Easy qu u
q
Answer: b qu
The Evolution of Operations and Supply Chain Management
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1. qu helped to enable the Industrial Revolution.
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a. Linear programming qu
b. Quality circles qu
c. Interchangeable parts qu
d. The Internet qu
Difficulty: Easy qu u
q
Answer: c qu
2. The Principles of Scientific Management were proposed by
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a. Adam Smith qu
b. Henry Ford qu
c. Frederick Taylor qu
Operations Management Creating Value Along the Supply Chain
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, d. Elton Mayo qu
Difficulty: Easy qu u
q
Answer: c qu
3. Supply chain management emerged as
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a. companies started to outsource production qu qu qu qu
b. the number of suppliers for each company grew
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c. globalization expanded the reach of suppliers and customers qu qu qu qu qu qu qu
d. all of the above qu qu qu
Difficulty: Easy qu u
q
Answer: d qu
4. The quality revolution was brought to us by
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a. Germany
b. Japan
c. China
d. Mexico
Difficulty: Easy qu u
q
Answer: b qu
Globalization
1. Globalization has grown rapidly due to qu qu qu qu qu
a. World trade agreements qu qu
b. The Internet qu
c. Outsourcing
d. All of the above qu qu qu
Difficulty: Easy qu u
q
Answer: d qu
2. Which of the following countries has the highest hourly wage rate?
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a. Norway
b. U.S.
c. Germany
d. South Korea qu
Difficulty: Moderate
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q
Answer: a qu
3. Companies go global to qu qu qu
a. take advantage of favorable costs qu qu qu qu
Operations Management Creating Value Along the Supply Chain qu qu qu qu qu qu qu