IAHSS Advanced Training for Healthcare Security
Personnel 4th Edition (2025) EXAM QUESTIONS
AND ALL CORRECT ANSWERS 100% SOLVED AND
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Terms in this set (74)
What is the primary role of Reduce the opportunity for a person to commit a
a security officer in crime crime.
prevention?
Crime prevention is the Initiating some action to remove or reduce the risk.
anticipation, recognition,
and appraisal of a crime
risk. It also involves what?
What must be done about Correct them immediately.
life safety deficiencies
found in the hazard
surveillance tour?
What is the purpose of Identify problems and develop strategies to reduce
crime analysis? the problems.
Which of the following is Building in security systems during the building
easier and more cost design.
efficient for an institution?
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, 23/06/2025, 09:36 IAHSS Advanced Training for Healthcare Security Personnel 4th Edition (2025) EXAM QUESTIONS AND ALL CORRECT ANSWE…
Healthcare facilities that Excellent
provide _______________
customer service
motivates customers to
tell others about these
organizations.
Process improvement in Surveys, Monitoring Performance, Benchmarking, and
customer service can be Service Standards.
measured how?
___________ can be an Feedback
excellent way to measure
customer service and
improve performance.
What are elements in Identify Customers, Attitude, Communication and
improving customer Training.
service?
Communication is 93% body language and 7% words.
______________.
Which legal test takes into Totality of circumstances.
account neighborhood
crime rates, industry
standards, and the owner's
experience at other
locations?
The major source of Slips and falls.
premise liability in
healthcare is from _________ .
Property owners have a legal... reasonably safe
_________________ duty to
maintain the property in a
__________________ condition.
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