SMART SERVE PRACTICE EXAM QUESTIONS
AND ANSWERS
True or False
The Government of Canada issues licences for the sale and service of alcohol in
Ontario - ANSWER False, The Alcohol and Gaming Commission of Ontario
(AGCO), which is an arm's length agency of the Ontario Government, issues
licences for the sale and service of alcohol in Ontario. The AGCO can also
suspend or revoke a licence.
True or False
The minimum age for someone to serve or sell alcohol in Ontario is 18. -
ANSWER True
The minimum age for someone to serve or sell alcohol in Ontario is 18. He or
she must also be Smart Serve certified.
True or False
You could be held civilly and/or criminally liable if you serve too much alcohol
to a customer. - ANSWER True, The Liquor Licence Act (LLA) is legislation
that outlines the laws and regulations affecting the sale and service of alcohol in
Ontario. This includes ensuring that you never serve a customer to the point of
intoxication. Not complying with the laws and regulations, could result in you
being held civilly and/or criminally liable.
True or False
After an intoxicated customer has left your establishment, you are no longer
liable for him or her. - ANSWER False, Your liability does not end when the
customer leaves. If you have served a customer to the point of intoxication, you
are liable for them until they are sober again.
, True of False
Drinking coffee will help a person who is intoxicated sober up faster. -
ANSWER False, Drinking coffee, water or eating food will not help someone
sober up faster. Once alcohol has been absorbed by the body and moves into the
bloodstream, only time will help.
True of False
An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - ANSWER
False, There are big differences in the alcohol content found in beer, wine, and
spirits. This program will introduce a benchmark called a "Standard Drink" to
help you estimate the amount of alcohol each customer has consumed.
True or False
You can refuse the sale of alcohol to any customer even if they produce a valid
I.D. - ANSWER True, It is your legal obligation to refuse the sale of alcohol to
anyone if you have reason to believe he/she is intoxicated and/or you suspect
they may be purchasing alcohol for an underage person.
True or False
A customer can show identification without a photo to prove they are age 19 or
older. - ANSWER False, A valid I.D. is one that is issued by the government
and must include a person's photograph and date of birth.
True or False
If an intoxicated customer arrives at your establishment, you should not let them
in. - ANSWER True, You cannot allow an intoxicated customer to enter or
remain on the premises of a licensed establishment.
True or False
On average, the body can metabolize approximately 2 standard drinks in one
hour. - ANSWER False, On average, the body can metabolize approximately 1
standard drink per hour.
AND ANSWERS
True or False
The Government of Canada issues licences for the sale and service of alcohol in
Ontario - ANSWER False, The Alcohol and Gaming Commission of Ontario
(AGCO), which is an arm's length agency of the Ontario Government, issues
licences for the sale and service of alcohol in Ontario. The AGCO can also
suspend or revoke a licence.
True or False
The minimum age for someone to serve or sell alcohol in Ontario is 18. -
ANSWER True
The minimum age for someone to serve or sell alcohol in Ontario is 18. He or
she must also be Smart Serve certified.
True or False
You could be held civilly and/or criminally liable if you serve too much alcohol
to a customer. - ANSWER True, The Liquor Licence Act (LLA) is legislation
that outlines the laws and regulations affecting the sale and service of alcohol in
Ontario. This includes ensuring that you never serve a customer to the point of
intoxication. Not complying with the laws and regulations, could result in you
being held civilly and/or criminally liable.
True or False
After an intoxicated customer has left your establishment, you are no longer
liable for him or her. - ANSWER False, Your liability does not end when the
customer leaves. If you have served a customer to the point of intoxication, you
are liable for them until they are sober again.
, True of False
Drinking coffee will help a person who is intoxicated sober up faster. -
ANSWER False, Drinking coffee, water or eating food will not help someone
sober up faster. Once alcohol has been absorbed by the body and moves into the
bloodstream, only time will help.
True of False
An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - ANSWER
False, There are big differences in the alcohol content found in beer, wine, and
spirits. This program will introduce a benchmark called a "Standard Drink" to
help you estimate the amount of alcohol each customer has consumed.
True or False
You can refuse the sale of alcohol to any customer even if they produce a valid
I.D. - ANSWER True, It is your legal obligation to refuse the sale of alcohol to
anyone if you have reason to believe he/she is intoxicated and/or you suspect
they may be purchasing alcohol for an underage person.
True or False
A customer can show identification without a photo to prove they are age 19 or
older. - ANSWER False, A valid I.D. is one that is issued by the government
and must include a person's photograph and date of birth.
True or False
If an intoxicated customer arrives at your establishment, you should not let them
in. - ANSWER True, You cannot allow an intoxicated customer to enter or
remain on the premises of a licensed establishment.
True or False
On average, the body can metabolize approximately 2 standard drinks in one
hour. - ANSWER False, On average, the body can metabolize approximately 1
standard drink per hour.
