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Schermerhorn
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,Exploring Management, 7e (Schermerhorn)
Chapter 1 Managers and the Management Process
1) A person who supports and is responsible for the work of others is called a(n) ________.
A) leader
B) manager
C) employee
D) shareholder
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
2) The three levels of management are ________.
A) first, second, and third
B) technical, conceptual, and human
C) directorial, upper, and bottom
D) top, middle, and first-line
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
3) At First United Bank, division managers, regional managers, and branch managers would be
known as ________.
A) first-line managers
B) middle managers
C) top managers
D) nonmanagerial workers
Answer: B
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
1
,4) Susan is a manager who oversees the work of large departments or divisions consisting of
several smaller teams at Colors Inc. Susan most likely holds the position of ________ at Colors
Inc.
A) the CEO
B) a first-line manager
C) a director
D) a middle manager
Answer: D
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
5) Andy is a division manager at Hercules Industries. To whom would he report?
A) First-line manager
B) Vice president
C) Chairman of the board
D) Regional manager
Answer: B
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
6) Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is
a ________ manager.
A) top
B) first-line
C) middle
D) senior
Answer: B
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
2
,7) Top managers focus on ________.
A) short-term plans
B) long-term success
C) data analysis
D) technical specialization
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
8) A person who guides the performance of an organization as a whole or of one of its major
parts is called a ________.
A) supervisor
B) first-line manager
C) top manager
D) middle manager
Answer: C
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
9) The primary responsibility of the board of directors is to ________.
A) tell all the managers what to do
B) oversee the affairs of the organization
C) make daily operational decisions
D) manage tactical planning
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
3
,10) Claire, the CEO of Berylia Inc., reports to James. James has been appointed by the
stockholders of Berylia to represent their ownership interests. Hence, James is a part of the
________ of Berylia Inc.
A) top management
B) front-line management
C) board of directors
D) middle management
Answer: C
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
11) Jane, Kale, Carter, and Bennett have been appointed by the government of Rhodia to the
board of trustees of the University of Rhodia. Their responsibility is to ________.
A) supervise several first-line managers
B) supervise the performance of nonmanagerial workers
C) make sure that the institution is being run right
D) recognize potential problems and set strategies to abate them
Answer: C
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
12) ________ is the oversight of top management by a board of trustees.
A) Accountability
B) Governance
C) Responsibility
D) Strategic planning
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
4
,13) ________ is the requirement of one person to answer to a higher authority.
A) Dependability
B) Durability
C) Delegation
D) Accountability
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Accountability is a foundation of managerial performance.
AACSB: Analytic
14) Accountability in managerial performance is always accompanied by ________.
A) entrepreneurship
B) dependency
C) fondness
D) satisfaction
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Accountability is a foundation of managerial performance.
AACSB: Analytic
15) The overall quality of human experiences in the workplace is known as ________.
A) work environment
B) work culture
C) quality of work life
D) quality of work experience
Answer: C
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic
16) Which of the following is NOT one of the quality of work life (QWL) issues?
A) Opportunities to learn
B) Fair pay
C) Safe work conditions
D) Health benefits
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic
5
,17) Effective managers help others achieve high performance and ________ in their work.
A) salary
B) profits
C) accountability
D) satisfaction
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic
18) Which of the following management issues is most associated with the concept of quality of
work life or QWL?
A) Continuous improvement
B) Job satisfaction
C) Total quality management
D) Customer service
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic
19) The upside-down pyramid view of organizations puts ________ at the top of the pyramid.
A) top managers
B) team leaders
C) nonmanagerial workers
D) first-line managers
Answer: C
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Managers act as coaches, coordinators, and supporters.
AACSB: Analytic
6
,20) The upside-down pyramid clearly shows that the job of top managers is to support all
EXCEPT the ________.
A) middle managers
B) first-line managers
C) operating workers
D) chairman of the board
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Managers act as coaches, coordinators, and supporters.
AACSB: Analytic
21) The process of arousing enthusiasm and inspiring efforts to achieve goals is called
________.
A) leading
B) planning
C) organizing
D) controlling
Answer: A
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic
22) The process of assigning tasks, allocating resources, and coordinating the activities of
individuals and groups best defines the term ________.
A) organizing
B) planning
C) leading
D) controlling
Answer: A
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic
7
, 23) The process of setting performance objectives and determining what actions should be taken
to accomplish them is known as ________.
A) organizing
B) planning
C) leading
D) controlling
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic
24) Tim is a sales manager at Green Source Corp. He sets a target for his sales team to increase
sales by 20 percent in 20 weeks. He provides specific suggestions on how to achieve the target.
Tim is involved in the ________ function of the management process.
A) controlling
B) organizing
C) planning
D) leading
Answer: C
Diff: 2
Bloom's: Application
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Reflective Thinking
25) At work, Julie focuses on measuring performance and takes the necessary corrective actions.
Julie is engaged in the ________ function of the management process.
A) controlling
B) leading
C) organizing
D) planning
Answer: A
Diff: 2
Bloom's: Application
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Reflective Thinking
8
Schermerhorn
Hello all ,
We have all what you need with best price
Our email :
Our website :
testbanks-store.com
,Exploring Management, 7e (Schermerhorn)
Chapter 1 Managers and the Management Process
1) A person who supports and is responsible for the work of others is called a(n) ________.
A) leader
B) manager
C) employee
D) shareholder
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
2) The three levels of management are ________.
A) first, second, and third
B) technical, conceptual, and human
C) directorial, upper, and bottom
D) top, middle, and first-line
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
3) At First United Bank, division managers, regional managers, and branch managers would be
known as ________.
A) first-line managers
B) middle managers
C) top managers
D) nonmanagerial workers
Answer: B
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
1
,4) Susan is a manager who oversees the work of large departments or divisions consisting of
several smaller teams at Colors Inc. Susan most likely holds the position of ________ at Colors
Inc.
A) the CEO
B) a first-line manager
C) a director
D) a middle manager
Answer: D
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
5) Andy is a division manager at Hercules Industries. To whom would he report?
A) First-line manager
B) Vice president
C) Chairman of the board
D) Regional manager
Answer: B
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
6) Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is
a ________ manager.
A) top
B) first-line
C) middle
D) senior
Answer: B
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
2
,7) Top managers focus on ________.
A) short-term plans
B) long-term success
C) data analysis
D) technical specialization
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
8) A person who guides the performance of an organization as a whole or of one of its major
parts is called a ________.
A) supervisor
B) first-line manager
C) top manager
D) middle manager
Answer: C
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
9) The primary responsibility of the board of directors is to ________.
A) tell all the managers what to do
B) oversee the affairs of the organization
C) make daily operational decisions
D) manage tactical planning
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
3
,10) Claire, the CEO of Berylia Inc., reports to James. James has been appointed by the
stockholders of Berylia to represent their ownership interests. Hence, James is a part of the
________ of Berylia Inc.
A) top management
B) front-line management
C) board of directors
D) middle management
Answer: C
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
11) Jane, Kale, Carter, and Bennett have been appointed by the government of Rhodia to the
board of trustees of the University of Rhodia. Their responsibility is to ________.
A) supervise several first-line managers
B) supervise the performance of nonmanagerial workers
C) make sure that the institution is being run right
D) recognize potential problems and set strategies to abate them
Answer: C
Diff: 2
Bloom's: Application
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Reflective Thinking
12) ________ is the oversight of top management by a board of trustees.
A) Accountability
B) Governance
C) Responsibility
D) Strategic planning
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Organizations have different types and levels of managers.
AACSB: Analytic
4
,13) ________ is the requirement of one person to answer to a higher authority.
A) Dependability
B) Durability
C) Delegation
D) Accountability
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Accountability is a foundation of managerial performance.
AACSB: Analytic
14) Accountability in managerial performance is always accompanied by ________.
A) entrepreneurship
B) dependency
C) fondness
D) satisfaction
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Accountability is a foundation of managerial performance.
AACSB: Analytic
15) The overall quality of human experiences in the workplace is known as ________.
A) work environment
B) work culture
C) quality of work life
D) quality of work experience
Answer: C
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic
16) Which of the following is NOT one of the quality of work life (QWL) issues?
A) Opportunities to learn
B) Fair pay
C) Safe work conditions
D) Health benefits
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic
5
,17) Effective managers help others achieve high performance and ________ in their work.
A) salary
B) profits
C) accountability
D) satisfaction
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic
18) Which of the following management issues is most associated with the concept of quality of
work life or QWL?
A) Continuous improvement
B) Job satisfaction
C) Total quality management
D) Customer service
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Effective managers help others achieve high performance and satisfaction.
AACSB: Analytic
19) The upside-down pyramid view of organizations puts ________ at the top of the pyramid.
A) top managers
B) team leaders
C) nonmanagerial workers
D) first-line managers
Answer: C
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Managers act as coaches, coordinators, and supporters.
AACSB: Analytic
6
,20) The upside-down pyramid clearly shows that the job of top managers is to support all
EXCEPT the ________.
A) middle managers
B) first-line managers
C) operating workers
D) chairman of the board
Answer: D
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.1: Explain what it means to be a manager.
Section Reference: Managers act as coaches, coordinators, and supporters.
AACSB: Analytic
21) The process of arousing enthusiasm and inspiring efforts to achieve goals is called
________.
A) leading
B) planning
C) organizing
D) controlling
Answer: A
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic
22) The process of assigning tasks, allocating resources, and coordinating the activities of
individuals and groups best defines the term ________.
A) organizing
B) planning
C) leading
D) controlling
Answer: A
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic
7
, 23) The process of setting performance objectives and determining what actions should be taken
to accomplish them is known as ________.
A) organizing
B) planning
C) leading
D) controlling
Answer: B
Diff: 1
Bloom's: Knowledge
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Analytic
24) Tim is a sales manager at Green Source Corp. He sets a target for his sales team to increase
sales by 20 percent in 20 weeks. He provides specific suggestions on how to achieve the target.
Tim is involved in the ________ function of the management process.
A) controlling
B) organizing
C) planning
D) leading
Answer: C
Diff: 2
Bloom's: Application
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Reflective Thinking
25) At work, Julie focuses on measuring performance and takes the necessary corrective actions.
Julie is engaged in the ________ function of the management process.
A) controlling
B) leading
C) organizing
D) planning
Answer: A
Diff: 2
Bloom's: Application
Learning Objective: 1.2: Describe what managers do and the skills they use.
Section Reference: Managers plan, organize, lead, and control.
AACSB: Reflective Thinking
8
