PCA/CFSS (Personal Care Assistant/Community First Services And Supports) Worker
Training Program
PCA/CFSS (PERSONAL CARE ASSISTANT/COMMUNITY FIRST SERVICES AND
SUPPORTS) WORKER TRAINING PROGRAM INCLUDES VERIFIED QUESTIONS
AND INSTRUCTIONAL CONTENT ON PROVIDING PERSONAL CARE, CLIENT
RIGHTS, INFECTION CONTROL, EMERGENCY RESPONSE, DOCUMENTATION, AND
ETHICAL RESPONSIBILITIES
In PCA, the Qualified Professional ensures the competency of the worker, monitors and
evaluates the worker and ensures the person's health and safety needs are met. In CFSS, who
performs these tasks? - ANSWER-- In the budget model, the petrson or individual with the
training or experience performs these tasks.
- In the agency model, one or more agency employees with the training or experience performs
these tasks.
A person uses a wheelchair in some situations, and walks in others. Which of the following
represents a person-centered approach? - ANSWER-- Ask the person if they would like you to
push when they're using the wheelchair.
- Support the person's decision about when to use their wheelchair.
A person had expected to be home in time to take their medication, but they're really enjoying
the company of a friend they rarely see, and now they might be late. Which statements are
true? - ANSWER-it is your responsibility as the worker to set your oponions aside and let the
person decide what to prioritize.
Historically, when working with seniors and people with disabilites, people have tended to focus
on: - ANSWER-What is important for the person.
As a worker, you should focus on: - ANSWER-Supporting the person's decisions about what is
important to them and what is important for them.
1|Page
, PCA/CFSS (Personal Care Assistant/Community First Services And Supports) Worker
Training Program
Which statement about managing risk is true? - ANSWER-The person is responsible for
balancing the risk of doing something with the benefits of doing it.
Which of these are influenced by culture? - ANSWER-- Clothing Preferences
- How comfortable you feel talking to strangers
- Reactions to anger
- Food Preferences
- How close people want to stand to each other
Who sometimes exhibits challenging behaviors? - ANSWER-- Children
- PCA and CFSS workers
- DHS employees
- People recieiving services
The best way to interpret a challenging behavior is to see it as an attempt to: - ANSWER-- Avoid
something a person does not like
- Communicate
- Gain access to something a person wants or needs
What are ways to create an environment where a person feels comforable communicating
openly instea of resorting to challenging behaviors? - ANSWER-- Be honest and follow through
on promises
- Respect their control over decisions
- React calmly to thwat they say
IF the person you work with shows a challenging behavior, you should: - ANSWER-- Ask how you
can best support them in the future
2|Page
, PCA/CFSS (Personal Care Assistant/Community First Services And Supports) Worker
Training Program
- Try to understand why they are doing it
Which previous program does CFSS replace? - ANSWER-PCA
Which of the following are goals of both the PCA and the CFSS programs? - ANSWER-To support
people so they can remain in the community.
The PCA and CFSS programs cana cover which of the following services? - ANSWER-- Assistance
with Eating
- Assistance with Toileting
Where can PCA and CFSS services occur? - ANSWER-- In the Community
- In the Person's Home
PCA and CFSS only covers health-related procedures and tasks if: - ANSWER-- The tasks are
listed in the Service Delivery Plan
- The tasks are covered services according to the laws governing CFSS and PCA
- An experienced individual trains the worker
When are sterile prcedures a covered PCA or CFSS service? - ANSWER-Never
When are injections a covered PCA or CFSS service? - ANSWER-Never
When can PCA or CFSS workers use restraints on the person? - ANSWER-Never
3|Page
Training Program
PCA/CFSS (PERSONAL CARE ASSISTANT/COMMUNITY FIRST SERVICES AND
SUPPORTS) WORKER TRAINING PROGRAM INCLUDES VERIFIED QUESTIONS
AND INSTRUCTIONAL CONTENT ON PROVIDING PERSONAL CARE, CLIENT
RIGHTS, INFECTION CONTROL, EMERGENCY RESPONSE, DOCUMENTATION, AND
ETHICAL RESPONSIBILITIES
In PCA, the Qualified Professional ensures the competency of the worker, monitors and
evaluates the worker and ensures the person's health and safety needs are met. In CFSS, who
performs these tasks? - ANSWER-- In the budget model, the petrson or individual with the
training or experience performs these tasks.
- In the agency model, one or more agency employees with the training or experience performs
these tasks.
A person uses a wheelchair in some situations, and walks in others. Which of the following
represents a person-centered approach? - ANSWER-- Ask the person if they would like you to
push when they're using the wheelchair.
- Support the person's decision about when to use their wheelchair.
A person had expected to be home in time to take their medication, but they're really enjoying
the company of a friend they rarely see, and now they might be late. Which statements are
true? - ANSWER-it is your responsibility as the worker to set your oponions aside and let the
person decide what to prioritize.
Historically, when working with seniors and people with disabilites, people have tended to focus
on: - ANSWER-What is important for the person.
As a worker, you should focus on: - ANSWER-Supporting the person's decisions about what is
important to them and what is important for them.
1|Page
, PCA/CFSS (Personal Care Assistant/Community First Services And Supports) Worker
Training Program
Which statement about managing risk is true? - ANSWER-The person is responsible for
balancing the risk of doing something with the benefits of doing it.
Which of these are influenced by culture? - ANSWER-- Clothing Preferences
- How comfortable you feel talking to strangers
- Reactions to anger
- Food Preferences
- How close people want to stand to each other
Who sometimes exhibits challenging behaviors? - ANSWER-- Children
- PCA and CFSS workers
- DHS employees
- People recieiving services
The best way to interpret a challenging behavior is to see it as an attempt to: - ANSWER-- Avoid
something a person does not like
- Communicate
- Gain access to something a person wants or needs
What are ways to create an environment where a person feels comforable communicating
openly instea of resorting to challenging behaviors? - ANSWER-- Be honest and follow through
on promises
- Respect their control over decisions
- React calmly to thwat they say
IF the person you work with shows a challenging behavior, you should: - ANSWER-- Ask how you
can best support them in the future
2|Page
, PCA/CFSS (Personal Care Assistant/Community First Services And Supports) Worker
Training Program
- Try to understand why they are doing it
Which previous program does CFSS replace? - ANSWER-PCA
Which of the following are goals of both the PCA and the CFSS programs? - ANSWER-To support
people so they can remain in the community.
The PCA and CFSS programs cana cover which of the following services? - ANSWER-- Assistance
with Eating
- Assistance with Toileting
Where can PCA and CFSS services occur? - ANSWER-- In the Community
- In the Person's Home
PCA and CFSS only covers health-related procedures and tasks if: - ANSWER-- The tasks are
listed in the Service Delivery Plan
- The tasks are covered services according to the laws governing CFSS and PCA
- An experienced individual trains the worker
When are sterile prcedures a covered PCA or CFSS service? - ANSWER-Never
When are injections a covered PCA or CFSS service? - ANSWER-Never
When can PCA or CFSS workers use restraints on the person? - ANSWER-Never
3|Page
