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what is marketing? Define - answer collection of processes designed to
CREATE, COMMUNICATE, and DELIVER value to customers
Marketing C.I.R.C.S - answer Creating exchanges
Identity
Relationships
Connections
Solving Customer Service
the 4 Marketing and Management philosophies - answer PRODUCTION-
What can our company do best?
SOCIETAL- customers wants/needs, and how do they benefit society?
MARKETING- customer wants and needs?
SALES- Sell more aggressively
What is the 3 Marketing Orientation concepts? - answer Puts marketing
philosophy into practice.
, 1. gather marketing intelligence (information about customer,
competition and markets)
2. Disseminating knowledge (How to deliver superior customer service)
3. coordinated response (establish and maintain customer
relationships)
Market Orientation: Stakeholders - answer develop and understanding
of what stakeholders want to create superior value for them
Market Orientation: competitor - answer understand strengths,
weaknesses, and capabilities of current and potential competitors
Market Orientation: Inter-functional coordination - answer utilization of
the company recourses to create value
What is the concept of Marketing? - answer consumer needs provides
the focus of product development for the firm to meet its goals
3 key issues in developing a competitive advantage - answer Create
Build