Installing SMB Telecom Service Exam Questions
And Answers Verified 100% Correct
What is the most common digital standard for fixed telephony devices? - ANSWER
Integrated services digital network (ISDN)
When a business has automatic call distribution on its telephone system, what do
callers hear? - ANSWER Callers are greeted with an automated message that notifies
them that they will be on hold until someone is available.
When a business changes to a voice over Internet protocol (VoIP) service, which of the
following sets of concerns would most businesses find most significant? - ANSWER
Poor or unreliable telephone service that costs money in lost revenue, whether the
cable operator can meet the company's high expectations for service, and whether the
new service will save money.
Which of the following best describes the importance that business telephone service
has for a small- or medium-size business? - ANSWER Lifeline
When the installation is complete, all critical features must be tested. Which of the
following is one of the critical features? - ANSWER Caller ID
At the end of the installation process, when verifying the operation of a modular jack by
connecting a customer phone or a test set to the jack, which of the following should be
tested? - ANSWER Inbound call capability.
In a multitenant building, what should an installer do if the installation requires
hammering, drilling, or other loud noises? - ANSWER Notify the customer as well as
the other tenants in the building.
What should one do to avoid disrupting the business operations of a customer who lets
an installer into secured work areas? - ANSWER Ask for a temporary key or
authorization card.
During a site survey, what does one do upon learning that the customer's telephone
system contains complex key system or PBX wiring? - ANSWER Have the customer
call the key system or PBX vendor directly and schedule their support.
In which phase of the business telephony implementation process should complex
wiring issues be identified? - ANSWER Site survey
, What should one do if one of the customer's employees asks for a change in the
business's long distance provider? - ANSWER Tell the employee that, for any
changes, they should check with the associate who placed the order.
Which of the following is an example of performing good customer service during a
business telephone installation? - ANSWER Calling ahead with an estimated time of
arrival.
Which EMTA powering scheme provides power independent of the cable system and
includes a battery backup and telemetry? - ANSWER Local power supply unit (LPSU)
Which condition causes an EMTA to generate an alternating current (AC) fail alarm? -
ANSWER Loss of power.
Which of the following best describes a media access control (MAC) address? -
ANSWER A unique 12-digit, alphanumeric identifier that is burned into the device by
the manufacturer to identify it so that IP packets can be routed to it
Which of the following represents a valid media access control (MAC) address? -
ANSWER 09:00:70:B3:B9:99
Which one of the following is a step to take during the site survey when reviewing the
location of all telephones and customer premises equipment (CPE)? - ANSWER Verify
that all of the telephones are working properly
When confirming work with the customer, if you are asked to make changes to their
long distance carrier, what should you do? - ANSWER Explain to the customer that
you do not have the authority to make these changes.
Before starting a final review with a customer at the end of an installation, what should
an installer try to do? - ANSWER Talk to the same person that he or she spoke to at
the beginning of the installation
Which of the following does an embedded multimedia terminal adapter (EMTA) local
powering scheme provide? - ANSWER Telemetry data about the power operation of
the EMTA
To prevent incompatibility between Internet protocol (IP) telephony and security
systems, what should a cable operator recommend that a customer do? - ANSWER
Contact the alarm company prior to IP installation to ensure compatibility
There are three specific alarm-monitoring concerns related to voice over Internet
protocol (VoIP) installation. Besides incompatibility issues with the in-line seizure
module and the loss of electric power, what is the third concern? - ANSWER Improper
wiring at the installation.
And Answers Verified 100% Correct
What is the most common digital standard for fixed telephony devices? - ANSWER
Integrated services digital network (ISDN)
When a business has automatic call distribution on its telephone system, what do
callers hear? - ANSWER Callers are greeted with an automated message that notifies
them that they will be on hold until someone is available.
When a business changes to a voice over Internet protocol (VoIP) service, which of the
following sets of concerns would most businesses find most significant? - ANSWER
Poor or unreliable telephone service that costs money in lost revenue, whether the
cable operator can meet the company's high expectations for service, and whether the
new service will save money.
Which of the following best describes the importance that business telephone service
has for a small- or medium-size business? - ANSWER Lifeline
When the installation is complete, all critical features must be tested. Which of the
following is one of the critical features? - ANSWER Caller ID
At the end of the installation process, when verifying the operation of a modular jack by
connecting a customer phone or a test set to the jack, which of the following should be
tested? - ANSWER Inbound call capability.
In a multitenant building, what should an installer do if the installation requires
hammering, drilling, or other loud noises? - ANSWER Notify the customer as well as
the other tenants in the building.
What should one do to avoid disrupting the business operations of a customer who lets
an installer into secured work areas? - ANSWER Ask for a temporary key or
authorization card.
During a site survey, what does one do upon learning that the customer's telephone
system contains complex key system or PBX wiring? - ANSWER Have the customer
call the key system or PBX vendor directly and schedule their support.
In which phase of the business telephony implementation process should complex
wiring issues be identified? - ANSWER Site survey
, What should one do if one of the customer's employees asks for a change in the
business's long distance provider? - ANSWER Tell the employee that, for any
changes, they should check with the associate who placed the order.
Which of the following is an example of performing good customer service during a
business telephone installation? - ANSWER Calling ahead with an estimated time of
arrival.
Which EMTA powering scheme provides power independent of the cable system and
includes a battery backup and telemetry? - ANSWER Local power supply unit (LPSU)
Which condition causes an EMTA to generate an alternating current (AC) fail alarm? -
ANSWER Loss of power.
Which of the following best describes a media access control (MAC) address? -
ANSWER A unique 12-digit, alphanumeric identifier that is burned into the device by
the manufacturer to identify it so that IP packets can be routed to it
Which of the following represents a valid media access control (MAC) address? -
ANSWER 09:00:70:B3:B9:99
Which one of the following is a step to take during the site survey when reviewing the
location of all telephones and customer premises equipment (CPE)? - ANSWER Verify
that all of the telephones are working properly
When confirming work with the customer, if you are asked to make changes to their
long distance carrier, what should you do? - ANSWER Explain to the customer that
you do not have the authority to make these changes.
Before starting a final review with a customer at the end of an installation, what should
an installer try to do? - ANSWER Talk to the same person that he or she spoke to at
the beginning of the installation
Which of the following does an embedded multimedia terminal adapter (EMTA) local
powering scheme provide? - ANSWER Telemetry data about the power operation of
the EMTA
To prevent incompatibility between Internet protocol (IP) telephony and security
systems, what should a cable operator recommend that a customer do? - ANSWER
Contact the alarm company prior to IP installation to ensure compatibility
There are three specific alarm-monitoring concerns related to voice over Internet
protocol (VoIP) installation. Besides incompatibility issues with the in-line seizure
module and the loss of electric power, what is the third concern? - ANSWER Improper
wiring at the installation.
