Installing SMB Telecom Service Exam Study Guide Questions And Answers Verified 100% Correct

Installing SMB Telecom Service Exam Study Guide Questions And Answers Verified 100% Correct What is a main distribution frame? - ANSWER A wiring arrangement that connects outside and internal telephone lines. What is the maximum pulling tension for a four-pair unshielded twisted-pair (UTP) CAT- 5e cable? - ANSWER 25 lbs. When running unshielded twisted-pair (UTP) cable, it is critical that - ANSWER The minimum bend radius be maintained to no less than 4 times the outside diameter. If a 66-block has a green cover, what does that designate? - ANSWER Network connections. What code covers the installation of station jacks? - ANSWER Universal Service Order Codes (USOC). Which tool is used to force down a twisted pair conductor in an insulation displacement connection (IDC) termination? - ANSWER Punch-down tool. When stripping unshielded twisted-pair (UTP) cable, what is one factor that must be taken into account to ensure proper stripping? - ANSWER Jacket thickness varies due to flame rating and manufacturer. What tool should be used to test the line cords that connect the customer premises equipment (CPE) to modular data and telephone jacks? - ANSWER An inside wire cable tester. One of the functions of the IW (inside wire) cable tester is to: - ANSWER Test line cords that connect the customer premises equipment (CPE) to modular data and telephone jacks. When using a twisted-pair cable tester, a green condition means - ANSWER Continuity exists throughout the circuit pair without faults. A wiremap field cable tester can include a time domain reflectometer (TDR) to determine the distance to any breaks, shorts, or missed wires. In what situations can the tester be used? - ANSWER It is used to certify structured wiring in commercial buildings and can be used to verify inside wire (IW) in residential settings. Which of the following best describes how a wiremap tester checks pin-to-pin continuity? - ANSWER A wiremap includes one unit that injects a signal at one end of the cable and a second unit that checks the signal at the other end. What causes unshielded twisted-pair (UTP) cable to come in a variety of thicknesses? - ANSWER UTP jacket thickness varies due to flame rating and manufacturer. The terminator tool is used to: - ANSWER Give new service or take away service to a customer. Which tool is used to tighten "F" connectors securely? - ANSWER 7/16-inch wrench. Which of the following features are normally part of a PBX system? - ANSWER Call forwarding, call waiting, speed dialing. Which key system architecture enables individual telephone sets that do not require any single shared-control unit? - ANSWER Independent key sets. Which telephone system is characterized by dual tone multifrequency (DTMF) tones being transmitted to the central office? - ANSWER Traditional. Which phone system generates dial tone at the central office (CO)? - ANSWER Traditional. What is the maximum number of hunt groups that can be set up for a business IP voice account? - ANSWER Three. Which of the following is a feature of a PBX? - ANSWER Each phone is addressable. Which telephone system allows one extension to ring in multiple locations, either at the same time or in sequence? - ANSWER Hosted PBX. What is the most common digital standard for fixed telephony devices? - ANSWER Integrated services digital network (ISDN). When a business has automatic call distribution on its telephone system, what do callers hear? - ANSWER Callers are greeted with an automated message that notifies them that they will be on hold until someone is available. Which type of telephone system allows a company to have a single phone number reach all employees, even though they reside in different geographical locations? - ANSWER Hosted PBX. When a business changes to a voice over Internet protocol (VoIP) service, which of the following sets of concerns would most businesses find most significant? - ANSWER Poor or unreliable telephone service that costs money in lost revenue, whether the cable operator can meet the company's high expectations for service, and whether the new service will save money. Which of the following best describes the importance that business telephone service has for a small- or medium-size business? - ANSWER Lifeline. Which of the following is an example of performing good customer service during a business telephone installation? - ANSWER Calling ahead with an estimated time of arrival. When the installation is complete, all critical features must be tested. Which of the following is one of the critical features? - ANSWER Caller ID. At the end of the installation process, when verifying the operation of a modular jack by connecting a customer phone or a test set to the jack, which of the following should be tested? - ANSWER Inbound call capability. In a multitenant building, what should an installer do if the installation requires hammering, drilling, or other loud noises? - ANSWER Notify the customer as well as the other tenants in the building. What should one do to avoid disrupting the business operations of a customer who lets an installer into secured work areas? - ANSWER Ask for a temporary key or authorization card. During a site survey, what does one do upon learning that the customer's telephone system contains complex key system or PBX wiring? - ANSWER Have the customer call the key system or PBX vendor directly and schedule their support. In which phase of the business telephony implementation process should complex wiring issues be identified? - ANSWER Site survey. What should one do if one of the customer's employees asks for a change in the business's long distance provider? - ANSWER Tell the employee that, for any changes, they should check with the associate who placed the order. How are indoor embedded multimedia terminal adapter (EMTA) units normally powered? - ANSWER *With a separate uninterruptible power supply (UPS) provided by the cable provider.