supervision chapter 3
questions with verified
solutions
A breakdown in communication is an inevitable
consequence of - answer An inability to properly interpret
what is said
Interpersonal communication exists at every level of any
organization but is most prevalent at the - answer
Operational level
According to More and Miller, at the very least,
communication is the "lifeblood" of the organization
because - answer It is the process that ties the whole
organization together
In order for communication to be effective, it must be -
answer Nurtured by all levels of management from the
top down
, One study of first-line supervisors cited in the text
showed that they spend the least amount of their
communication time communicating with - answer Other
supervisors
A successful communicator is one who - answer Is not
concerned about personal self-esteem
The sender of the information determines the relevance
and the importance of the information, which is known as
- answer Gatekeeping
Because of _________, the first line supervisor is in the
position of controlling the amount and the nature of
information that enters the information system - answer
Operational autonomy
The first line supervisor must be concerned about the
__________ as it can prove to be more meaningful than the
-____________. - answer Context, content
According to More and Miller, first line supervisors
spend________ percent of their communication time
communicating with the officers they supervise. - answer
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