First line supervisor test
( questions with complete
verified solutions)
Supervisors must be given the training and skills needed
to create a working milieu that - answer Energizes each
member and allows for a multiskilled response
Task of a supervisor is - answer To assist employees to
become productive members of the organization
The goal of accountability is - answer Maximizing
achievement though goal attainment
Five levels of accountability - answer Personal, individual,
team, organizational, stakeholders (PITOS)
To have an accountability environment you must have -
answer Trust
Hu- TACK is - answer Human skills, tactical skills, affective
skills, conceptual skills, knowledge based skills
,Network management is - answer Combining different
approaches/ supervisory philosophy's
Individuals who think positively are - answer Results
oriented
One specific behavioral outcome expected of first line
supervisors is - answer Loyalty
Primary reason for the existence of a supervisor position
is - answer The need for work to be effectively
accomplished
How many percent of employees will respond positively
to efforts of a supervisor - answer 85 (15% negative)
Qualities subordinates look for in a supervisor - answer
Calmness, trust, positive role model
Affirmative action mandates have changed hiring
practices and Diversity - answer Corrects imbalance of
ethnic minorities to more represent the community at
large
, As authoritarian leadership is discarded it must be
replaced with - answer Deeper understanding and insight
into human needs and expectations
73% of a supervisors time is doing what - answer
Resolving conflict
What is an excellent characteristic identified by
management in supervisors - answer Their
communication
Supervisors Communication task percentage - answer
Subordinates (55%),Superiors (26%),citizens(15%),other
supervisors (4%)
Effective communication means - answer Getting the
meaning across
Gatekeeping - answer Supervisors control flow of info
from management to subordinates
Decoding communication messages six aspects - answer
What sender meant to say, what recipient heard, what
recipient said, what recipient thinks they heard, what
sender thinks they recipient said, what was in fact said
( questions with complete
verified solutions)
Supervisors must be given the training and skills needed
to create a working milieu that - answer Energizes each
member and allows for a multiskilled response
Task of a supervisor is - answer To assist employees to
become productive members of the organization
The goal of accountability is - answer Maximizing
achievement though goal attainment
Five levels of accountability - answer Personal, individual,
team, organizational, stakeholders (PITOS)
To have an accountability environment you must have -
answer Trust
Hu- TACK is - answer Human skills, tactical skills, affective
skills, conceptual skills, knowledge based skills
,Network management is - answer Combining different
approaches/ supervisory philosophy's
Individuals who think positively are - answer Results
oriented
One specific behavioral outcome expected of first line
supervisors is - answer Loyalty
Primary reason for the existence of a supervisor position
is - answer The need for work to be effectively
accomplished
How many percent of employees will respond positively
to efforts of a supervisor - answer 85 (15% negative)
Qualities subordinates look for in a supervisor - answer
Calmness, trust, positive role model
Affirmative action mandates have changed hiring
practices and Diversity - answer Corrects imbalance of
ethnic minorities to more represent the community at
large
, As authoritarian leadership is discarded it must be
replaced with - answer Deeper understanding and insight
into human needs and expectations
73% of a supervisors time is doing what - answer
Resolving conflict
What is an excellent characteristic identified by
management in supervisors - answer Their
communication
Supervisors Communication task percentage - answer
Subordinates (55%),Superiors (26%),citizens(15%),other
supervisors (4%)
Effective communication means - answer Getting the
meaning across
Gatekeeping - answer Supervisors control flow of info
from management to subordinates
Decoding communication messages six aspects - answer
What sender meant to say, what recipient heard, what
recipient said, what recipient thinks they heard, what
sender thinks they recipient said, what was in fact said
