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When multiple crimes are reported,
Chief Complaint Selection choose the protocol that best addresses
the primary event.
When a victim is assaulted during the
commission of another crime, choose
Chief Complaint Selection
the protocol that addresses the primary
event.
If a dangerous animal is being reported
as a traffic hazard, use Protocol 105. If
Chief Complaint Selection
a non-dangerous animal poses a traffic
hazard, use Protocol 132.
For barking dogs, use Protocol 105. Oth-
Chief Complaint Selection er noise complaints should be handled
on Protocol 113.
If the caller reports a witnessed homi-
Chief Complaint Selection
cide, use Protocol 106.
For threats, with an immediate show of
Chief Complaint Selection
force, use Protocol 106.
ASSAULT situations in which a suspect
does not have unrestricted access to
Chief Complaint Selection
additional victims should be handled on
Protocol 106.
If the caller reports a suicidal person or
attempted suicide, use Protocol 127. If
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the caller reports a suicide, use Protocol
112.
If a disturbance involves parties that are,
Chief Complaint Selection or have been, in an intimate or family
relationship, use Protocol 114.
For incidents involving RECKLESS AC-
Chief Complaint Selection
TIVITY, use Protocol 125.
For thefts committed by means of force
Chief Complaint Selection
or fear, use Protocol 126.
Chief Complaint Selection
, EPD Rules Verified Multiple Choice and Conceptual Actual Exam Questions
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For incidents involving violation of proba-
tion, breach of bail conditions, or court
orders, use Protocol 129.
If the Chief Complaint is unknown initially
Chief Complaint Selection
(3rd party caller), use Protocol 134.
Always Verify the incident address and
Case Entry Protocol the callback number regardless of the
ANI/ALI information.
The EPD must weigh the conflicting pri-
orities of obtaining (and verifying) a use-
ful location and. Helping the caller get to
safety. A caller may be unable to identify
the exact location for a variety of reasons.
Case Entry Protocol
If the initial effort fails, attempt briefly to
obtain the street or highway of travel,
direction of travel, and last cross street or
identifiable object seen. Further attempts
to locate can be made as time permits.
Silent calls (TTY activation) and
open-line calls with or without sounds of
a disturbance in the background should
be handled according to local agency
Case Entry Protocol
policy. If at any time a caller begins to
communicate, the call should be handled
on an appropriate Chief Complaint Pro-
tocol.
When a more specific Chief Complaint
becomes known, shunt to the correct
Case Entry Protocol
Chief Complaint Protocol during interro-
gation.
When possible and safe to do so, Case
Entry and Key Questions must be com-
Case Entry Protocol
pleted, even when and ECHO determi-
nant has been selected.
Case Entry Protocol