Therapeutic communications (chapter 3)
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A helping interview
Ans: is a conversation between a health care professional and a
person in need and is a common tool of communication in any
health care setting.
Three components of the helping interview
Ans: 1. The orientation of the professional and the client to
each other.
2. The identification of the clients
3. The resolution of the problem
Control factor
Ans: is a critical factor in the helping interview, but should
never be abused
Risk/Trust
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Ans: As the interview gets underway, be aware that the
conversation involves a fair amount of risk on the part of the
client
Warmth
Ans: may defined as an attitude expressing caring and concern
Genuineness
Ans: being real and honest with others
Sympathy
Ans: is to respond to the emotional state of the others and to
acknowledge the feelings expressed by clients
Empathy
Ans: is the ability to accept another's private world if it were
your own
Sincerity
Ans: involves those attributes already identified, as well as
creating an atmosphere that is free from hypocrisy
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