Professional Security Institute 16Hr
When describing an emergency you should: - correct answersUse as few words as
possible
When answering the phone you should - correct answersIdentify yourself
Which is not a means of establishing good relationship with Law Enforcement -
correct answersShowing how important you are by flashing your badge
Public Relations is a required field for security to learn because - correct
answersSecurity Officers should be able to speak with certainty to the public
Public respect is earned by - correct answersProfessional behavior
Effective use of persuasion, the art of listening, projecting an image of respect
and gaining the respect of others - correct answersBasic human relations
What are the five public that Security Officer have to deal with daily - correct
answersTelephone
Vistors
EMS
Media
Employee
Body language can project an____________ appearance towards the public when being
used improperly - correct answersUnprofessional
The best way to gain the respect of others is by - correct answersBeing generally
interested in other people
To project an image of respect the Security Officer should - correct answersLook
sharp
Know his/her job
Be friendly
The three types of crowds the security officer deals with on a regular basis are -
correct answersPeaceful Crowds
Hostile Crowds
Demonstrations
The proper method for giving orders to crowds includes all of the following EXCEPT
- correct answersProjecting a no nonsense "fight if I have to" attitude
If your crowd becomes unruly or if there is an indication that it will, you should
- correct answersNotify your supervisor & Call the police
Which of the following is not a proper assertiveness technique - correct
answersShowing them your badge and telling them that you make the rules
Effective assertiveness techniques - correct answersAllow you to focus attention
away from yourself & Will help others view you as doing your job
Hostiles crowds include all the following EXCEPT - correct answersIts organized
The proper position for directing traffic is - correct answersAs close to the
center of the intersection as possible
To start traffic moving you should use proper arm movement and - correct answersTwo
short whistle blasts
In an emergency you should always give priority to these vehicles - correct
answersEmergency personal
Interpersonal skills deal with - correct answersThe ability to get along with
others
Communication is best defined as - correct answersThe process by which information
and understanding is exchanged
The components of the communication process are - correct answersSender,
transmission, receiver and action
The goal of effective communication is - correct answersMutual understanding
A good technique to use in active listening, which forces the receiver to listen
closely - correct answersParaphrasing
One of biggest reasons for miscommunication - correct answersFailure to listen
Courtesy is another way of saying that you should be - correct answersFair
Security Officer should realize that those opinions of them are based upon -
correct answersThere tone of voice
The manner of which they speak
When describing an emergency you should: - correct answersUse as few words as
possible
When answering the phone you should - correct answersIdentify yourself
Which is not a means of establishing good relationship with Law Enforcement -
correct answersShowing how important you are by flashing your badge
Public Relations is a required field for security to learn because - correct
answersSecurity Officers should be able to speak with certainty to the public
Public respect is earned by - correct answersProfessional behavior
Effective use of persuasion, the art of listening, projecting an image of respect
and gaining the respect of others - correct answersBasic human relations
What are the five public that Security Officer have to deal with daily - correct
answersTelephone
Vistors
EMS
Media
Employee
Body language can project an____________ appearance towards the public when being
used improperly - correct answersUnprofessional
The best way to gain the respect of others is by - correct answersBeing generally
interested in other people
To project an image of respect the Security Officer should - correct answersLook
sharp
Know his/her job
Be friendly
The three types of crowds the security officer deals with on a regular basis are -
correct answersPeaceful Crowds
Hostile Crowds
Demonstrations
The proper method for giving orders to crowds includes all of the following EXCEPT
- correct answersProjecting a no nonsense "fight if I have to" attitude
If your crowd becomes unruly or if there is an indication that it will, you should
- correct answersNotify your supervisor & Call the police
Which of the following is not a proper assertiveness technique - correct
answersShowing them your badge and telling them that you make the rules
Effective assertiveness techniques - correct answersAllow you to focus attention
away from yourself & Will help others view you as doing your job
Hostiles crowds include all the following EXCEPT - correct answersIts organized
The proper position for directing traffic is - correct answersAs close to the
center of the intersection as possible
To start traffic moving you should use proper arm movement and - correct answersTwo
short whistle blasts
In an emergency you should always give priority to these vehicles - correct
answersEmergency personal
Interpersonal skills deal with - correct answersThe ability to get along with
others
Communication is best defined as - correct answersThe process by which information
and understanding is exchanged
The components of the communication process are - correct answersSender,
transmission, receiver and action
The goal of effective communication is - correct answersMutual understanding
A good technique to use in active listening, which forces the receiver to listen
closely - correct answersParaphrasing
One of biggest reasons for miscommunication - correct answersFailure to listen
Courtesy is another way of saying that you should be - correct answersFair
Security Officer should realize that those opinions of them are based upon -
correct answersThere tone of voice
The manner of which they speak
