Test Bank
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
1. In Western culture, which distance between people is an example of personal space?
a. 1 foot
b. 3 feet
c. 6 feet
d. 14 feet
ANSWER: b
FEEDBACK: a. Incorrect. In Western culture, anywhere from touching to two feet is classified
as intimate space.
b. Correct. In Western culture, 2-4 feet is considered personal space.
c. Incorrect. In Western culture, 4-12 feet would be considered social space.
d. Incorrect. In Western culture, 12-15 feet is considered public space.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Personal Space
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal space used in
communication.
DATE CREATED: 7/17/2023 10:06 AM
DATE MODIFIED: 7/21/2023 9:29 AM
2. As a means of nonverbal communication, what can finger tapping imply?
a. Indifference
b. Annoyance
c. Impatience
d. Confusion
ANSWER: c
FEEDBACK: a. Incorrect. Finger tapping may indicate impatience rather than indifference.
b. Incorrect. Finger tapping may indicate impatience rather than annoyance.
c. Correct. Finger tapping may indicate impatience.
d. Incorrect. Finger tapping may indicate impatience rather than confusion.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Gestures/Mannerisms
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal communication by using
examples.
DATE CREATED: 7/18/2023 4:50 AM
DATE MODIFIED: 7/18/2023 5:00 AM
3. Rubbing the nose usually indicates deception.
ANSWER: False - Rubbing the nose usually indicates puzzlement rather than deception.
Page 1
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
POINTS: 1
DIFFICULTY: Remember
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
DATE CREATED: 7/18/2023 6:40 AM
DATE MODIFIED: 7/21/2023 9:28 AM
4. What does “listen with a third ear” mean in therapeutic communication?
a. It means using an interpreter to overcome a language or auditory barrier.
b. It means being aware of what is not being said as well as what is said.
c. It means recording verbal communication to create a second channel of communication.
d. It means including a witness in a sensitive conversation for legal reasons.
ANSWER: b
FEEDBACK: a. Incorrect. Using an interpreter is not what is meant by listening with a third ear.
It means being aware of what is not being said by paying attention to nonverbal
cues.
b. Correct. Listening with a “third ear” means being aware of what is not being
said as much as what is being said.
c. Incorrect. Recording a conversation is not what is meant by listening with a
third ear. It means being aware of what is not being said by paying attention to
nonverbal cues.
d. Incorrect. Including a witness in a conversation is not what is meant by listening
with a third ear. It means being aware of what is not being said by paying
attention to nonverbal cues.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
DATE CREATED: 7/18/2023 5:32 AM
DATE MODIFIED: 7/18/2023 5:41 AM
5. How do economic factors influence a person’s communication style?
a. Economic factors determine the language you use to communicate.
b. Economic factors determine the type of education you have.
c. Economic factors determine how professional you are.
d. Economic factors determine which role models you learn your communication style from.
ANSWER: b
FEEDBACK: a. Incorrect. Economic factors do not determine the language you use to
communicate.
b. Correct. Economic factors will determine the type of education you receive,
which will influence your communication style.
Page 2
, Name: Class: Date:
Chapter 1 - Therapeutic Communication
c. Incorrect. Economic factors do not necessarily determine how professional you
are.
d. Incorrect. Economic factors will not necessarily determine your communication
role models.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.14 - Describe various life factors that influence
communication.
DATE CREATED: 7/18/2023 5:43 AM
DATE MODIFIED: 7/18/2023 6:05 AM
6. How does self-assessment help us determine who we are?
ANSWER: Self-assessment helps us see how we are seen by ourselves and by others. Using self-
assessment makes us more self-aware, which is the only way to change who we are and
how we are perceived.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four selves.
DATE CREATED: 7/18/2023 6:19 AM
DATE MODIFIED: 7/21/2023 9:40 AM
7. A primary care provider (PCP) might use social media to remind everyone to get a flu shot.
ANSWER: True
RATIONALE: Healthcare providers can use social media to promote healthy habits in their
patients and communities, including sending reminders to get flu shots.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Social Media in Health Care
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.12 - Summarize the various forms of social media used in the
health care setting and identify goals of its use.
DATE CREATED: 7/18/2023 6:37 AM
DATE MODIFIED: 7/21/2023 9:36 AM
8. A healthcare professional might use social media to report laboratory results to a patient.
Page 3
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
1. In Western culture, which distance between people is an example of personal space?
a. 1 foot
b. 3 feet
c. 6 feet
d. 14 feet
ANSWER: b
FEEDBACK: a. Incorrect. In Western culture, anywhere from touching to two feet is classified
as intimate space.
b. Correct. In Western culture, 2-4 feet is considered personal space.
c. Incorrect. In Western culture, 4-12 feet would be considered social space.
d. Incorrect. In Western culture, 12-15 feet is considered public space.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Personal Space
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal space used in
communication.
DATE CREATED: 7/17/2023 10:06 AM
DATE MODIFIED: 7/21/2023 9:29 AM
2. As a means of nonverbal communication, what can finger tapping imply?
a. Indifference
b. Annoyance
c. Impatience
d. Confusion
ANSWER: c
FEEDBACK: a. Incorrect. Finger tapping may indicate impatience rather than indifference.
b. Incorrect. Finger tapping may indicate impatience rather than annoyance.
c. Correct. Finger tapping may indicate impatience.
d. Incorrect. Finger tapping may indicate impatience rather than confusion.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Gestures/Mannerisms
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal communication by using
examples.
DATE CREATED: 7/18/2023 4:50 AM
DATE MODIFIED: 7/18/2023 5:00 AM
3. Rubbing the nose usually indicates deception.
ANSWER: False - Rubbing the nose usually indicates puzzlement rather than deception.
Page 1
,Name: Class: Date:
Chapter 1 - Therapeutic Communication
POINTS: 1
DIFFICULTY: Remember
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
DATE CREATED: 7/18/2023 6:40 AM
DATE MODIFIED: 7/21/2023 9:28 AM
4. What does “listen with a third ear” mean in therapeutic communication?
a. It means using an interpreter to overcome a language or auditory barrier.
b. It means being aware of what is not being said as well as what is said.
c. It means recording verbal communication to create a second channel of communication.
d. It means including a witness in a sensitive conversation for legal reasons.
ANSWER: b
FEEDBACK: a. Incorrect. Using an interpreter is not what is meant by listening with a third ear.
It means being aware of what is not being said by paying attention to nonverbal
cues.
b. Correct. Listening with a “third ear” means being aware of what is not being
said as much as what is being said.
c. Incorrect. Recording a conversation is not what is meant by listening with a
third ear. It means being aware of what is not being said by paying attention to
nonverbal cues.
d. Incorrect. Including a witness in a conversation is not what is meant by listening
with a third ear. It means being aware of what is not being said by paying
attention to nonverbal cues.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
DATE CREATED: 7/18/2023 5:32 AM
DATE MODIFIED: 7/18/2023 5:41 AM
5. How do economic factors influence a person’s communication style?
a. Economic factors determine the language you use to communicate.
b. Economic factors determine the type of education you have.
c. Economic factors determine how professional you are.
d. Economic factors determine which role models you learn your communication style from.
ANSWER: b
FEEDBACK: a. Incorrect. Economic factors do not determine the language you use to
communicate.
b. Correct. Economic factors will determine the type of education you receive,
which will influence your communication style.
Page 2
, Name: Class: Date:
Chapter 1 - Therapeutic Communication
c. Incorrect. Economic factors do not necessarily determine how professional you
are.
d. Incorrect. Economic factors will not necessarily determine your communication
role models.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Listening Skills
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: TCHC.TAMP.24.01.14 - Describe various life factors that influence
communication.
DATE CREATED: 7/18/2023 5:43 AM
DATE MODIFIED: 7/18/2023 6:05 AM
6. How does self-assessment help us determine who we are?
ANSWER: Self-assessment helps us see how we are seen by ourselves and by others. Using self-
assessment makes us more self-aware, which is the only way to change who we are and
how we are perceived.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four selves.
DATE CREATED: 7/18/2023 6:19 AM
DATE MODIFIED: 7/21/2023 9:40 AM
7. A primary care provider (PCP) might use social media to remind everyone to get a flu shot.
ANSWER: True
RATIONALE: Healthcare providers can use social media to promote healthy habits in their
patients and communities, including sending reminders to get flu shots.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Social Media in Health Care
QUESTION TYPE: Modified True / False
HAS VARIABLES: False
STUDENT ENTRY MODE: Basic
LEARNING OBJECTIVES: TCHC.TAMP.24.01.12 - Summarize the various forms of social media used in the
health care setting and identify goals of its use.
DATE CREATED: 7/18/2023 6:37 AM
DATE MODIFIED: 7/21/2023 9:36 AM
8. A healthcare professional might use social media to report laboratory results to a patient.
Page 3
