WGU CHANGE MANAGEMENT AND INNOVATION - C208 ASSESSMENT V2 TEST BANK CHANGE MANAGEMENT AND INNOVATION COMPLETE QUESTIONS AND CORRECT SOLUTIONS STUDY GUIDE

◍ According to Everett Rogers' Diffusion of Innovation Theory, which of the following individuals embraces change and is always on the lookout for the next big thing? Ans: Early adopter ◍ According to Everett Rogers' Diffusion of Innovation Theory, when a certain percentage of a society adopts the innovation it reaches its "__________," which means that its diffusion will inevitably continue on its own. Ans: critical mass ◍ Suppose that during a change initiative something unforeseen happens and makes your original change plan irrelevant. Preparing for such an occurrence is called _____________. Ans: contingency planning ◍ A risk requiring a contingency plan requires a __________ to set the contingency plan in motion. Ans: trigger event ◍ ________ often encourages the appearance of "mind-guards" who screen group members from dissenting views Ans: Groupthink ◍ Beta testing, trial periods, and contingency plans are all types of __________ in a change effort. Ans: safety nets ◍ Breaking jobs down to their most basic components and obtaining exact measurements is known as ______________. Ans: scientific management Taylorism ◍ The Hawthorne Effect says that most of us change our behavior when our _____ enters the room. Ans: superior ◍ Besides Taylorism, another school of thought developed at the turn of the 20th century called the __________ Approach to Management sought to explain human behavior at work. Ans: Behavioral ◍ Return on investment, sales, and profit are all _________ methods of measuring change. Ans: quantitative ◍ According to the 2013 Towers Watson Change and Communication ROI Survey, while employers say 55 percent of their change management initiatives meet their initial objectives, only 25 percent of respondents say they can __________ gains from their change efforts over the long term Ans: sustain ◍ In which two sectors is a top-down organizational structure a possible impediment to change? Ans: Corporate and military ◍ Why is carefully planning a change important? Ans: It allows managers to manage expectations, allocate resources, set timeframes, and spell out the tasks to be completed ◍ A criticism of Taylorism was that _________. Ans: it treated employees as parts of a machine ◍ In its work on innovation, McKinsey & Company found that ________ made a significant difference in leading successful innovation efforts. Ans: establishing formal innovation goals for leaders ◍ A culture's expectations of its members' behavior in any given situation are its Ans: Cultural norms ◍ Which of the following types of organizations have to operate under national, regional, and local guidelines, or by mandates voted on by legislators or voters? Ans: Public sector