WEEK 11 DISCUSSION 2 "The Value Chain Concept" Please respond to the following:
Describe a customer experience you have personally encountered where the goods or
service or both were unsatisfactory (such as defective products, mistakes, poor service,
and so on).
Suggest ways for the organization to improve its goods / service. Determine the
element(s) of operations management that must be reevaluated.
I once purchased a hoover board from an online store and soon customers of that particular
product raised complaints that the product was defective i.e. it exploded when being charged.
Out of curiosity, I decided to charge mine and yes it did explode.
To reduce the chances of defective products, a product should undergo rigorous development
to ensure mistakes are identified and rectified. An organization should conduct extensive
research into the product, provide samples to customers and get feedback before officially
releasing it into the market. The product leaving the organization’s production line should
also be be subject to quality assurance and standardization. Products should be individually
inspected to ensure that a defective product does not leave the organization for the market.
Describe a customer experience you have personally encountered where the goods or
service or both were unsatisfactory (such as defective products, mistakes, poor service,
and so on).
Suggest ways for the organization to improve its goods / service. Determine the
element(s) of operations management that must be reevaluated.
I once purchased a hoover board from an online store and soon customers of that particular
product raised complaints that the product was defective i.e. it exploded when being charged.
Out of curiosity, I decided to charge mine and yes it did explode.
To reduce the chances of defective products, a product should undergo rigorous development
to ensure mistakes are identified and rectified. An organization should conduct extensive
research into the product, provide samples to customers and get feedback before officially
releasing it into the market. The product leaving the organization’s production line should
also be be subject to quality assurance and standardization. Products should be individually
inspected to ensure that a defective product does not leave the organization for the market.
