HOSPITALITY AND TOURISM EXAM QUESTIONS AND
ANSWERS 2025 #6
Voluntary - correct answer What type of debtor-creditor relationship involves the
acquisition and use of credit cards?
The owners' personal property cannot be taken to pay the business's debts - correct
answer One of the characteristics of the form of business ownership known as an LLC
Hotel restaurants and banquet facilities generally increase the prices of their products. -
correct answer A community experiences an increase in food and beverage taxes. How
might the tax increase impact the hospitality industry in the community?
Paying commissions in the travel agents' currency - correct answer What actions are
foreign hotel chains taking that most encourages bookings by travel agents in a different
country?
Employee handbook - correct answer Business resources that provides information
about the company's dress codes and vacation policies, and general rules for
appropriate behavior is called this.
Critical feedback - correct answer What should employees be willing to accept when
defending their ideas objectively?
Make sure group members understand the group's purpose. - correct answer What is
typically the first step in holding a group discussion?
Rehearsing helps the speaker improve the delivery of the message. - correct answer
Why is it important for speakers to rehearse an oral presentation?
Chronological - correct answer An employee is preparing a formal report and must
present important facts in the sequence in which they occurred. The employee should
prepare the report by presenting the information in ___________ order.
Understands - correct answer Businesspeople need to use the correct words in written
communication in order to make sure that the receiver __________ the message.
Within a business - correct answer A memorandum is typically used for communication
that takes place
Email - correct answer Every Friday, Odessa is supposed to remind employees to
complete and sign their time sheets before going home for the weekend. What is the
most appropriate channel for Odessa's reminder to employees?
,Consideration - correct answer What trait is being demonstrated when employees treat
customers with respect and without prejudice?
Let the customer explain the problem. - correct answer What is the first step in handling
customer complaints?
Selling customer lists without the customers' consent to third parties - correct answer
The ABC corporation's privacy policy states that the company will maintain the
confidentiality of its customers' information at all times. Which of the following would be
a violation of that policy?
There are multiple ways for guests to reserve their rooms. - correct answer The Abbey
Hotel uses multiple channels of distribution so that....
Sweatshirts - correct answer Form utility applies only to tangible goods such as...
Its selling price is increased - correct answer Producers are willing to manufacture more
of a product when
Communities - correct answer Businesses that contribute money to local educational,
cultural, and training programs are showing social responsibility to their...
Marketing - correct answer The owner of a small company decides to stock a new
product. Which business activity should the owner use to inform potential customers
about the new product?
It has encouraged the growth of a global economy. - correct answer How has the
spread of capitalism in the world since the early 1990s affected business?
Contraction - correct answer Which phase of the business cycle would most likely have
an unfavorable effect on the business environment?
Outputs divided by inputs - correct answer The formula that is generally used to
measure productivity is
Increasing their productivity - correct answer One way that businesses can encourage
economic growth without increasing their investment in labor and capital is by
Stimulus control - correct answer Brianna knows that traffic jams cause her stress, so
she drives to work before the rush hour whenever possible. Brianna is using what?
Nonverbal - correct answer Gestures are classified as part of __________
communication.
Developing strategies - correct answer Negotiators decide how to get what they want by
doing this.
, Acknowledges the conflict - correct answer The first step in resolving a conflict occurs
when one of the two people
True - correct answer True or false: Everyone reacts differently to change.
Approachable - correct answer Effective coaches are patient, dependable, and this.
Listen and observe others - correct answer A tip that you should follow about office
politics
Transfer payment - correct answer When Brandon lost his job due to downsizing, the
government sent him an unemployment check to help him cover his living expenses
until he found another job. What is Brandon's source of income?
To be competitive - correct answer What is a reason that businesses extend credit to
customers?
Manage money - correct answer Developing a personal budget is an effective way to do
this.
Late fee - correct answer On January 3, Anna mailed her credit card payment, which
was due on January 5. The credit card issuer received the payment on January 7. What
most likely appeared on Anna's credit card statement the following month?
Authorized credit bureau - correct answer What type of organization can a person can
contact to verify that his/her credit history report is accurate?
Natural - correct answer Electrical storms, floods, and earthquakes are examples of
__________ risk.
Assets - correct answer When a business buys buildings, vehicles, and equipment,
money is flowing out of the business to acquire
Financial ethics - correct answer Balancing the business's objective to make a profit
with the interests of all the business's stakeholders is a primary consideration related to
the business's
Tour of the facilities - correct answer What procedure is usually a part of the new-
employee orientation process?
$2,450,000 - correct answer Melissa wants to determine the market size of the bed-and-
breakfast lodging market in Mariopolis County. There are 3,500 customers in the
market. An average customer in the market stays at a bedand-breakfast approximately
four nights per year. The price of an average bed-and-breakfast room is $175. What is
the estimated size of the Mariopolis County bed-and-breakfast lodging market?
ANSWERS 2025 #6
Voluntary - correct answer What type of debtor-creditor relationship involves the
acquisition and use of credit cards?
The owners' personal property cannot be taken to pay the business's debts - correct
answer One of the characteristics of the form of business ownership known as an LLC
Hotel restaurants and banquet facilities generally increase the prices of their products. -
correct answer A community experiences an increase in food and beverage taxes. How
might the tax increase impact the hospitality industry in the community?
Paying commissions in the travel agents' currency - correct answer What actions are
foreign hotel chains taking that most encourages bookings by travel agents in a different
country?
Employee handbook - correct answer Business resources that provides information
about the company's dress codes and vacation policies, and general rules for
appropriate behavior is called this.
Critical feedback - correct answer What should employees be willing to accept when
defending their ideas objectively?
Make sure group members understand the group's purpose. - correct answer What is
typically the first step in holding a group discussion?
Rehearsing helps the speaker improve the delivery of the message. - correct answer
Why is it important for speakers to rehearse an oral presentation?
Chronological - correct answer An employee is preparing a formal report and must
present important facts in the sequence in which they occurred. The employee should
prepare the report by presenting the information in ___________ order.
Understands - correct answer Businesspeople need to use the correct words in written
communication in order to make sure that the receiver __________ the message.
Within a business - correct answer A memorandum is typically used for communication
that takes place
Email - correct answer Every Friday, Odessa is supposed to remind employees to
complete and sign their time sheets before going home for the weekend. What is the
most appropriate channel for Odessa's reminder to employees?
,Consideration - correct answer What trait is being demonstrated when employees treat
customers with respect and without prejudice?
Let the customer explain the problem. - correct answer What is the first step in handling
customer complaints?
Selling customer lists without the customers' consent to third parties - correct answer
The ABC corporation's privacy policy states that the company will maintain the
confidentiality of its customers' information at all times. Which of the following would be
a violation of that policy?
There are multiple ways for guests to reserve their rooms. - correct answer The Abbey
Hotel uses multiple channels of distribution so that....
Sweatshirts - correct answer Form utility applies only to tangible goods such as...
Its selling price is increased - correct answer Producers are willing to manufacture more
of a product when
Communities - correct answer Businesses that contribute money to local educational,
cultural, and training programs are showing social responsibility to their...
Marketing - correct answer The owner of a small company decides to stock a new
product. Which business activity should the owner use to inform potential customers
about the new product?
It has encouraged the growth of a global economy. - correct answer How has the
spread of capitalism in the world since the early 1990s affected business?
Contraction - correct answer Which phase of the business cycle would most likely have
an unfavorable effect on the business environment?
Outputs divided by inputs - correct answer The formula that is generally used to
measure productivity is
Increasing their productivity - correct answer One way that businesses can encourage
economic growth without increasing their investment in labor and capital is by
Stimulus control - correct answer Brianna knows that traffic jams cause her stress, so
she drives to work before the rush hour whenever possible. Brianna is using what?
Nonverbal - correct answer Gestures are classified as part of __________
communication.
Developing strategies - correct answer Negotiators decide how to get what they want by
doing this.
, Acknowledges the conflict - correct answer The first step in resolving a conflict occurs
when one of the two people
True - correct answer True or false: Everyone reacts differently to change.
Approachable - correct answer Effective coaches are patient, dependable, and this.
Listen and observe others - correct answer A tip that you should follow about office
politics
Transfer payment - correct answer When Brandon lost his job due to downsizing, the
government sent him an unemployment check to help him cover his living expenses
until he found another job. What is Brandon's source of income?
To be competitive - correct answer What is a reason that businesses extend credit to
customers?
Manage money - correct answer Developing a personal budget is an effective way to do
this.
Late fee - correct answer On January 3, Anna mailed her credit card payment, which
was due on January 5. The credit card issuer received the payment on January 7. What
most likely appeared on Anna's credit card statement the following month?
Authorized credit bureau - correct answer What type of organization can a person can
contact to verify that his/her credit history report is accurate?
Natural - correct answer Electrical storms, floods, and earthquakes are examples of
__________ risk.
Assets - correct answer When a business buys buildings, vehicles, and equipment,
money is flowing out of the business to acquire
Financial ethics - correct answer Balancing the business's objective to make a profit
with the interests of all the business's stakeholders is a primary consideration related to
the business's
Tour of the facilities - correct answer What procedure is usually a part of the new-
employee orientation process?
$2,450,000 - correct answer Melissa wants to determine the market size of the bed-and-
breakfast lodging market in Mariopolis County. There are 3,500 customers in the
market. An average customer in the market stays at a bedand-breakfast approximately
four nights per year. The price of an average bed-and-breakfast room is $175. What is
the estimated size of the Mariopolis County bed-and-breakfast lodging market?
