INTRO TO HOSPITALITY MANAGEMENT EXAM #1 WITH
QUESTIONS AND ANSWERS
Hospitality - correct answer Comes from the french term hospice, meaning "to provide
care/shelter for travelers."
There was a rapid development of hotels, motels, fast food, and coffee shops after
World War II - correct answer True
Moment of Truth - correct answer An expression used to describe a guest and an
associate meeting - as when a guest walks into a restaurant
Managed Services - correct answer Foodservices are provided for airlines, military
facilities, schools, health care operations, business and industry
Hotel Business - correct answer Provides career opportunities to associates to help
make reservations, greet, assist, and serve guests
Restaurant Business - correct answer Fulfills guests' diverse needs and wants
Empowerment - correct answer Turning over decision-making responsibilities and
authority to front-line employees
Sustanibility - correct answer The ability to achieve continuing economic prosperity
while protecting the natural resources of the planet and providing a high quality of life for
its people and future generations
Henry Flaggler - correct answer The Breakers
External Customer - correct answer Their satisfaction ultimately measures a company's
success, since they are the people who are willing to pay for a company's services
Internal Customers - correct answer The people inside any company who receive or
benefit from the output of work done by others in the company
CHRIE - correct answer The global advocate of hospitality and tourism education
NRA - correct answer National Restaurant Association
AH&LA - correct answer American Hotel & Lodging Association
ISES - correct answer International Special Events Society
PCMA - correct answer Professional Convention Management Association
NSMH - correct answer National Society of Minorities in Hospitality
QUESTIONS AND ANSWERS
Hospitality - correct answer Comes from the french term hospice, meaning "to provide
care/shelter for travelers."
There was a rapid development of hotels, motels, fast food, and coffee shops after
World War II - correct answer True
Moment of Truth - correct answer An expression used to describe a guest and an
associate meeting - as when a guest walks into a restaurant
Managed Services - correct answer Foodservices are provided for airlines, military
facilities, schools, health care operations, business and industry
Hotel Business - correct answer Provides career opportunities to associates to help
make reservations, greet, assist, and serve guests
Restaurant Business - correct answer Fulfills guests' diverse needs and wants
Empowerment - correct answer Turning over decision-making responsibilities and
authority to front-line employees
Sustanibility - correct answer The ability to achieve continuing economic prosperity
while protecting the natural resources of the planet and providing a high quality of life for
its people and future generations
Henry Flaggler - correct answer The Breakers
External Customer - correct answer Their satisfaction ultimately measures a company's
success, since they are the people who are willing to pay for a company's services
Internal Customers - correct answer The people inside any company who receive or
benefit from the output of work done by others in the company
CHRIE - correct answer The global advocate of hospitality and tourism education
NRA - correct answer National Restaurant Association
AH&LA - correct answer American Hotel & Lodging Association
ISES - correct answer International Special Events Society
PCMA - correct answer Professional Convention Management Association
NSMH - correct answer National Society of Minorities in Hospitality
