HRTM CHAPTERS 1-7 EXAM. PULLED FROM QUIZ
QUESTIONS #13
1. Not apart of hospitality industry: Accounting and taxation
2. Hospitality industry workers: Enjoy working w people and like an upbeat atmos- phere
3. The interrelated nature of the hospitality industry means that a guest could
.: Fly to their destination, stay at a hotel, and dine at a local
restaurant during the same trip
4. There are two different categories of attractions within the recreation cat- egory of the hospitality
umbrella. The two types of attractions are man-made and: Natural attractions
5. Which of these is not a characteristic of the hospitality industry?: The hospitality business
does not depend on shift.. It does
6. What is the highest position in lodging management?: General manager
7. In order to attract the best talent, hospitality companies must provide op- portunities to all
regardless of their: Demographic, race, religion, or ethnicity
8. The production and consumption of the hospitality service product along with the diversity of the
products and services offered is known as: Inseper- ability
9. There are certain universal guiding principles that exist in all societies, religions, and cultures
and these principles are based on the concept that-
: People's rights are important and should not be violated
10.Making a decision based on whatever is right for the decision maker is referred to as
decision making.: Situational
11.American law is based on english common law, which asked the question, "Would this be an
action of a(n) : Reasonable person
12.One of the pioneers of ethics in the hospitality industry was
. This person developed a code of ethics for the hospitality and tourism
industry: Stephen hall
13.Great service is essential to success in the hospitality industry, yet many employees don't know
how to provide exceptional service. A front desk associate who checks a guest in and then looks
down at their computer during the rest of the interaction could be demonstrating which "Deadly sin
of service"?: Coldness
14.Teamwork is necessary in order to achieve what goal?: Overall guest satis- faction
15.A key objective in the service equation is to create _: Guest loyalty
16.According to the disney service model, you should always _: Begin with a smile
17.A career path describes _: The possible career progression that one might take to reach a
specific career goal
,HRTM CHAPTERS 1-7 EXAM. PULLED FROM QUIZ
QUESTIONS #13
18.Taking pride and caring about others is a differentiator of the
industry.: Service
19.One important part of planning for your career goal is to complete a(n)
, which can be used to help measure your current strengths and limitations.: Self
assessment
20.Two of the characteristics that are elements of leadership are _: Courage and dependability
21.Tourism means many different things to different people and can be cate- gorized by several
factors. Which of the factors listed below is not considered one of the factors of tourism?: Ecotourism
Correct: Ownership, industry, geography
22. Tourism has become one of the world's most important sources of employ- ment, and most
of the new tourism jobs can be found in: Developing countries
23.Domestic tourism can be classified as: Visits by inbound international visitors plus internal
tourists
24.As it's been stated already, the difference between the two is actually quite simple! Inbound
tourism is when someone from another country visits your country (i.e. Your ukrainian friend coming
to visit you at your home in new york city). Outbound tourism is when you visit another country (i.e.
You visiting your friend in ukraine): Know this
25.Tourism continues to grow around the world. According to statistics from 2015, which group of
travelers generated the most tax revenue based on spending?: Leisure travelers
26.According to information provided by the wttc in 2015, tourism con- tributed approximately
percent of the global gdp.: 10
27.Travel by bus, while not as popular as travel by air, does provide travelers with many of the
amenities found on a plane and also provides the leisure traveler the opportunity t: Sit back, relax,
and enjoy the scenery
28.This method of travel benefits hotels, car rental agencies, and cruise lines in addition to making
international travel much easier.: Air travel
29.The japanese shinkansen can travel between tokyo and osaka in roughly three hours and is
representative of travel.: Train
30.He leading organization for world tourism, representing all national and official tourism
interests among its members, is the: Wto
31.Many countries have a minister of tourism, responsible for advocating for tourism development
within the country. The united states does not have such a role; instead, the agency that is the main
body for promoting tourism within the united states is .: Tia
QUESTIONS #13
1. Not apart of hospitality industry: Accounting and taxation
2. Hospitality industry workers: Enjoy working w people and like an upbeat atmos- phere
3. The interrelated nature of the hospitality industry means that a guest could
.: Fly to their destination, stay at a hotel, and dine at a local
restaurant during the same trip
4. There are two different categories of attractions within the recreation cat- egory of the hospitality
umbrella. The two types of attractions are man-made and: Natural attractions
5. Which of these is not a characteristic of the hospitality industry?: The hospitality business
does not depend on shift.. It does
6. What is the highest position in lodging management?: General manager
7. In order to attract the best talent, hospitality companies must provide op- portunities to all
regardless of their: Demographic, race, religion, or ethnicity
8. The production and consumption of the hospitality service product along with the diversity of the
products and services offered is known as: Inseper- ability
9. There are certain universal guiding principles that exist in all societies, religions, and cultures
and these principles are based on the concept that-
: People's rights are important and should not be violated
10.Making a decision based on whatever is right for the decision maker is referred to as
decision making.: Situational
11.American law is based on english common law, which asked the question, "Would this be an
action of a(n) : Reasonable person
12.One of the pioneers of ethics in the hospitality industry was
. This person developed a code of ethics for the hospitality and tourism
industry: Stephen hall
13.Great service is essential to success in the hospitality industry, yet many employees don't know
how to provide exceptional service. A front desk associate who checks a guest in and then looks
down at their computer during the rest of the interaction could be demonstrating which "Deadly sin
of service"?: Coldness
14.Teamwork is necessary in order to achieve what goal?: Overall guest satis- faction
15.A key objective in the service equation is to create _: Guest loyalty
16.According to the disney service model, you should always _: Begin with a smile
17.A career path describes _: The possible career progression that one might take to reach a
specific career goal
,HRTM CHAPTERS 1-7 EXAM. PULLED FROM QUIZ
QUESTIONS #13
18.Taking pride and caring about others is a differentiator of the
industry.: Service
19.One important part of planning for your career goal is to complete a(n)
, which can be used to help measure your current strengths and limitations.: Self
assessment
20.Two of the characteristics that are elements of leadership are _: Courage and dependability
21.Tourism means many different things to different people and can be cate- gorized by several
factors. Which of the factors listed below is not considered one of the factors of tourism?: Ecotourism
Correct: Ownership, industry, geography
22. Tourism has become one of the world's most important sources of employ- ment, and most
of the new tourism jobs can be found in: Developing countries
23.Domestic tourism can be classified as: Visits by inbound international visitors plus internal
tourists
24.As it's been stated already, the difference between the two is actually quite simple! Inbound
tourism is when someone from another country visits your country (i.e. Your ukrainian friend coming
to visit you at your home in new york city). Outbound tourism is when you visit another country (i.e.
You visiting your friend in ukraine): Know this
25.Tourism continues to grow around the world. According to statistics from 2015, which group of
travelers generated the most tax revenue based on spending?: Leisure travelers
26.According to information provided by the wttc in 2015, tourism con- tributed approximately
percent of the global gdp.: 10
27.Travel by bus, while not as popular as travel by air, does provide travelers with many of the
amenities found on a plane and also provides the leisure traveler the opportunity t: Sit back, relax,
and enjoy the scenery
28.This method of travel benefits hotels, car rental agencies, and cruise lines in addition to making
international travel much easier.: Air travel
29.The japanese shinkansen can travel between tokyo and osaka in roughly three hours and is
representative of travel.: Train
30.He leading organization for world tourism, representing all national and official tourism
interests among its members, is the: Wto
31.Many countries have a minister of tourism, responsible for advocating for tourism development
within the country. The united states does not have such a role; instead, the agency that is the main
body for promoting tourism within the united states is .: Tia
