HOSPITALITY AND TOURIST PRACTICE EXAM WITH
GRADED ANSWERS #11
As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels'
guests. What behavior is Ben exhibiting? - correct answer Interpersonal skills
How can a travel agent make a positive impression on clients? - correct answer
Maintain a professional appearance
Which of the following are components of the travel industry? - correct answer Airlines,
rental cars, and trains
Which division of a resort maintains the property's pool, gym, and exterior grounds? -
correct answer Engineering
Why is it important for tour-company employees from different departments to work
together to satisfy tourists' needs? - correct answer To achieve the company's goals
Shane oversees a lodging facility's accounting activities, which position does he have? -
correct answer Controller
What type of chart would Jason, a hotel manager use to show the relationships among
the divisions and departments? - correct answer Organizational
What typically results when a destination's hospitality and tourism businesses
continuously attract visitors? - correct answer The local economy thrives
Which of the following is a factor that influences demand in the travel and tourism
industry? - correct answer Economic conditions
When tourists spend money at local attractions, the employees working at the local
attractions earn income and spend a portion of their money at local restaurants and
stores. Which concept does this situation illustrate? - correct answer The economic
multiplier
Which of the following is an infrequent factor that can affect a hotel's reservation
forecast? - correct answer Facility remodeling activities
If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel
expects 108 departures, how many full-time employees will the hotel need to schedule
for the day? - correct answer 9
A tour company schedules Janna and Micheal to work four-hour shifts on Friday,
Saturday, and Sunday to help cover the busiest time on those days. What type of
schedule are Janna and Micheal working? - correct answer Part-time
GRADED ANSWERS #11
As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels'
guests. What behavior is Ben exhibiting? - correct answer Interpersonal skills
How can a travel agent make a positive impression on clients? - correct answer
Maintain a professional appearance
Which of the following are components of the travel industry? - correct answer Airlines,
rental cars, and trains
Which division of a resort maintains the property's pool, gym, and exterior grounds? -
correct answer Engineering
Why is it important for tour-company employees from different departments to work
together to satisfy tourists' needs? - correct answer To achieve the company's goals
Shane oversees a lodging facility's accounting activities, which position does he have? -
correct answer Controller
What type of chart would Jason, a hotel manager use to show the relationships among
the divisions and departments? - correct answer Organizational
What typically results when a destination's hospitality and tourism businesses
continuously attract visitors? - correct answer The local economy thrives
Which of the following is a factor that influences demand in the travel and tourism
industry? - correct answer Economic conditions
When tourists spend money at local attractions, the employees working at the local
attractions earn income and spend a portion of their money at local restaurants and
stores. Which concept does this situation illustrate? - correct answer The economic
multiplier
Which of the following is an infrequent factor that can affect a hotel's reservation
forecast? - correct answer Facility remodeling activities
If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel
expects 108 departures, how many full-time employees will the hotel need to schedule
for the day? - correct answer 9
A tour company schedules Janna and Micheal to work four-hour shifts on Friday,
Saturday, and Sunday to help cover the busiest time on those days. What type of
schedule are Janna and Micheal working? - correct answer Part-time
