HMGT 1500 EXAM 1(HOSPITALITY AND ECOTOURISM
MANAGEMENT) SOLVED #23
Name 10 trends in the hospitality industry. - correct answer 1. Sustainability,
2.Globalization, 3. Safety and Security, 4.Diversity, 5. Service, 6. Technology, 7. Legal
Issues, 8.Changing Demographics, 9. Price and Value, 10. Sanitation
An essential difference between the hospitality business and other businesses is that
we are selling.. - correct answer Intangible and perishable product
What has a rich and romantic heritage as the symbol of welcome, friendship and
hospitality? - correct answer The Pineapple
What has helped improved service to guests by empowering employees to go above
and beyond? - correct answer Total Quality Management (TQM)
What is the difference in Total Quality Management and Quality Control? - correct
answer Total Quality Management: error prevention
Quality Control: error detection
What is tourism? - correct answer Attracting, accommodating and pleasing groups or
individuals traveling for pleasure or business.
What is tourism categorized by? - correct answer Geography, ownership, function,
industry and travel motive.
What organization is responsible for environmental protection, tourism development,
immigration and cultural and social aspects of tourism? - correct answer the World
Tourism Organization
What are the two main headings of why people travel? - correct answer Business and
Pleasure
What percent of domestic travel is pleasure? - correct answer 82%
What are the four basic considerations that have emerged as factors influencing travel?
- correct answer 1. Entertainment, 2. Purchase opportunities,
3. Climate for comfort, 4. Cost.
A trend in avoiding tourism pollution is called what? - correct answer Ecotoursim
What is tourism with a conscience? - correct answer Ecotourism
What factor has changed the nature of the hotel industry from small and independently
owned to big hotel lodging and chains? - correct answer Improved transportation
MANAGEMENT) SOLVED #23
Name 10 trends in the hospitality industry. - correct answer 1. Sustainability,
2.Globalization, 3. Safety and Security, 4.Diversity, 5. Service, 6. Technology, 7. Legal
Issues, 8.Changing Demographics, 9. Price and Value, 10. Sanitation
An essential difference between the hospitality business and other businesses is that
we are selling.. - correct answer Intangible and perishable product
What has a rich and romantic heritage as the symbol of welcome, friendship and
hospitality? - correct answer The Pineapple
What has helped improved service to guests by empowering employees to go above
and beyond? - correct answer Total Quality Management (TQM)
What is the difference in Total Quality Management and Quality Control? - correct
answer Total Quality Management: error prevention
Quality Control: error detection
What is tourism? - correct answer Attracting, accommodating and pleasing groups or
individuals traveling for pleasure or business.
What is tourism categorized by? - correct answer Geography, ownership, function,
industry and travel motive.
What organization is responsible for environmental protection, tourism development,
immigration and cultural and social aspects of tourism? - correct answer the World
Tourism Organization
What are the two main headings of why people travel? - correct answer Business and
Pleasure
What percent of domestic travel is pleasure? - correct answer 82%
What are the four basic considerations that have emerged as factors influencing travel?
- correct answer 1. Entertainment, 2. Purchase opportunities,
3. Climate for comfort, 4. Cost.
A trend in avoiding tourism pollution is called what? - correct answer Ecotoursim
What is tourism with a conscience? - correct answer Ecotourism
What factor has changed the nature of the hotel industry from small and independently
owned to big hotel lodging and chains? - correct answer Improved transportation
