TEST BANK
DEVELOPING MANAGEMENT SKILLS
10TH EDITION
CHAPTER NO. 01: DEVELOPING SELF-AWARENESS
1) Self-awareness is at the foundation of personal life management skills.
Answer: TRUE
Explanation: Though self-awareness is not in itself sufficient for good life management, other
management skills (such as self-control, time-management, stress mitigation) build upon strong
self-awareness skills.
Diff: 1
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: Key Dimensions of Self-Awareness
Skill: Concept
AACSB: Application of knowledge
2) Empirical evidence indicates that people who are more self-aware are healthier, perform better
in leadership roles, and are more productive at work.
Answer: TRUE
Explanation: This is true because we cannot improve ourselves or develop new capabilities
unless and until we know what level of capability we currently possess.
Diff: 1
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: The Enigma of Self-Awareness
Skill: Concept
AACSB: Application of knowledge
3) The concept of sensitive line refers to the point at which individuals welcome information
about themselves from their co-workers.
Answer: FALSE
Explanation: The concept of sensitive line refers to the point at which people become defensive
or protective of information about themselves.
,Diff: 2
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: The Sensitive Line
Skill: Concept
AACSB: Application of knowledge
4) Marvin consistently finds fault with Alicia's competence as a manager. Because Alicia has
been told she is doing a good job she therefore responds in a threatened, rigid way. Thus, her
most likely response will be to defend herself in light of Marvin's accusations.
Answer: TRUE
Explanation: The threat-rigidity response occurs when people encounter information that is a
threat to their self-concept. They protect themselves and become risk averse. When people
respond this way, they tend to deny the validity of the contradictory information or contradict the
source.
Diff: 2
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: The Sensitive Line
Skill: Application
AACSB: Application of knowledge
5) Self-awareness can be managed by exercising minimal control over when and what kind of
information one receives about oneself and by not involving others in the pursuit of self-
understanding.
Answer: FALSE
Explanation: Self-awareness is best achieved through self-disclosure, which allows one to
receive feedback and additional information from others. A quote from the text states that "Our
self-reflection in a mirror does not tell us what we are like, only our reflection in other people."
Diff: 2
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: The Sensitive Line
Skill: Application
AACSB: Application of knowledge
,6) Simone will be viewed as an effective manager if she uses her ability to recognize, appreciate,
and act on key fundamental differences among her employees.
Answer: TRUE
Explanation: These attributes (recognizing, appreciating, and acting on fundamental employee
differences) are known generally as managing diversity. Effectively managing diversity allows
Simone to better utilize the differences (perspectives, strengths, and skills she finds in her
employees.
Diff: 1
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: Understanding and Appreciating Individual Differences
Skill: Concept
AACSB: Diverse and multicultural work environments
7) In order to help her newer and more experienced employees understand their differences, a
manager focuses on pointing out how more experienced employees are given extra privileges for
scheduling. She is successfully managing diversity by understanding differences and focusing on
distinctions.
Answer: FALSE
Explanation: Creating and evaluating distinctions creates barriers between people. Focusing on
recognizing differences allows us to utilize individual's strengths, whereas creating distinctions
reinforces advantages and disadvantages.
Diff: 1
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: Understanding and Appreciating Individual Differences
Skill: Application
AACSB: Diverse and multicultural work environments
8) Emotional intelligence has been identified as a moderately unimportant factor in accounting
for success in leaders and managers.
Answer: FALSE
Explanation: Emotional intelligence has been identified as one of the most important factors in
managerial and leadership success.
Diff: 1
, Learning Objective: 1.2 Increase personal awareness of your emotional intelligence
Topic: Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
9) Results of research studies indicate that cognitive intelligence is twice as important in
contributing to excellence as emotional intelligence.
Answer: FALSE
Explanation: Results of research indicate that emotional intelligence is twice as important in
contributing to excellence (not the other way around).
Diff: 1
Learning Objective: 1.2 Increase personal awareness of your emotional intelligence
Topic: Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
10) Emotional intelligence refers to the noncognitive capabilities and skills including social skills
that affect human functioning.
Answer: FALSE
Explanation: Emotional competence refers to the noncognitive capabilities and skills including
social skills that affect human functioning. Emotional intelligence, according to the definition
adopted by the authors, refers to the ability to diagnose, understand, and manage emotional cues.
Diff: 1
Learning Objective: 1.2 Increase personal awareness of your emotional intelligence
Topic: Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
11) Emotional intelligence can be developed and improved.
Answer: TRUE
Explanation: Unlike IQ, which remains relatively constant over a lifetime, emotional
intelligence can be enhanced with practice and concerted effort.
Diff: 1
Learning Objective: 1.2 Increase personal awareness of your emotional intelligence
DEVELOPING MANAGEMENT SKILLS
10TH EDITION
CHAPTER NO. 01: DEVELOPING SELF-AWARENESS
1) Self-awareness is at the foundation of personal life management skills.
Answer: TRUE
Explanation: Though self-awareness is not in itself sufficient for good life management, other
management skills (such as self-control, time-management, stress mitigation) build upon strong
self-awareness skills.
Diff: 1
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: Key Dimensions of Self-Awareness
Skill: Concept
AACSB: Application of knowledge
2) Empirical evidence indicates that people who are more self-aware are healthier, perform better
in leadership roles, and are more productive at work.
Answer: TRUE
Explanation: This is true because we cannot improve ourselves or develop new capabilities
unless and until we know what level of capability we currently possess.
Diff: 1
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: The Enigma of Self-Awareness
Skill: Concept
AACSB: Application of knowledge
3) The concept of sensitive line refers to the point at which individuals welcome information
about themselves from their co-workers.
Answer: FALSE
Explanation: The concept of sensitive line refers to the point at which people become defensive
or protective of information about themselves.
,Diff: 2
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: The Sensitive Line
Skill: Concept
AACSB: Application of knowledge
4) Marvin consistently finds fault with Alicia's competence as a manager. Because Alicia has
been told she is doing a good job she therefore responds in a threatened, rigid way. Thus, her
most likely response will be to defend herself in light of Marvin's accusations.
Answer: TRUE
Explanation: The threat-rigidity response occurs when people encounter information that is a
threat to their self-concept. They protect themselves and become risk averse. When people
respond this way, they tend to deny the validity of the contradictory information or contradict the
source.
Diff: 2
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: The Sensitive Line
Skill: Application
AACSB: Application of knowledge
5) Self-awareness can be managed by exercising minimal control over when and what kind of
information one receives about oneself and by not involving others in the pursuit of self-
understanding.
Answer: FALSE
Explanation: Self-awareness is best achieved through self-disclosure, which allows one to
receive feedback and additional information from others. A quote from the text states that "Our
self-reflection in a mirror does not tell us what we are like, only our reflection in other people."
Diff: 2
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: The Sensitive Line
Skill: Application
AACSB: Application of knowledge
,6) Simone will be viewed as an effective manager if she uses her ability to recognize, appreciate,
and act on key fundamental differences among her employees.
Answer: TRUE
Explanation: These attributes (recognizing, appreciating, and acting on fundamental employee
differences) are known generally as managing diversity. Effectively managing diversity allows
Simone to better utilize the differences (perspectives, strengths, and skills she finds in her
employees.
Diff: 1
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: Understanding and Appreciating Individual Differences
Skill: Concept
AACSB: Diverse and multicultural work environments
7) In order to help her newer and more experienced employees understand their differences, a
manager focuses on pointing out how more experienced employees are given extra privileges for
scheduling. She is successfully managing diversity by understanding differences and focusing on
distinctions.
Answer: FALSE
Explanation: Creating and evaluating distinctions creates barriers between people. Focusing on
recognizing differences allows us to utilize individual's strengths, whereas creating distinctions
reinforces advantages and disadvantages.
Diff: 1
Learning Objective: 1.1 Increase personal awareness of your sensitive line
Topic: Understanding and Appreciating Individual Differences
Skill: Application
AACSB: Diverse and multicultural work environments
8) Emotional intelligence has been identified as a moderately unimportant factor in accounting
for success in leaders and managers.
Answer: FALSE
Explanation: Emotional intelligence has been identified as one of the most important factors in
managerial and leadership success.
Diff: 1
, Learning Objective: 1.2 Increase personal awareness of your emotional intelligence
Topic: Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
9) Results of research studies indicate that cognitive intelligence is twice as important in
contributing to excellence as emotional intelligence.
Answer: FALSE
Explanation: Results of research indicate that emotional intelligence is twice as important in
contributing to excellence (not the other way around).
Diff: 1
Learning Objective: 1.2 Increase personal awareness of your emotional intelligence
Topic: Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
10) Emotional intelligence refers to the noncognitive capabilities and skills including social skills
that affect human functioning.
Answer: FALSE
Explanation: Emotional competence refers to the noncognitive capabilities and skills including
social skills that affect human functioning. Emotional intelligence, according to the definition
adopted by the authors, refers to the ability to diagnose, understand, and manage emotional cues.
Diff: 1
Learning Objective: 1.2 Increase personal awareness of your emotional intelligence
Topic: Emotional Intelligence
Skill: Concept
AACSB: Application of knowledge
11) Emotional intelligence can be developed and improved.
Answer: TRUE
Explanation: Unlike IQ, which remains relatively constant over a lifetime, emotional
intelligence can be enhanced with practice and concerted effort.
Diff: 1
Learning Objective: 1.2 Increase personal awareness of your emotional intelligence
