INFO 360 EXAM 1 QUESTIONS & ANSWERS
According to John Locke, why do people work? - Answers - Locke believed that people
work because they believe work will result in an increase in their wealth.
According to Adam Smith, how can labor be more efficient? - Answers - First, have
more specialized tasks. Second, decrease the distance between tasks associated with
manufacturing a product. Third, invent machines to do some of the labor. He believed
workers would naturally find ways to mechanize a task if they performed specialized
tasks.
Who is considered the father of liberalism and who is considered the father of
economics? - Answers - Locke is considered the father of liberalism. Smith is
considered the father of economics.
According to McGregor, what are the two types of managers? - Answers - McGregor
believed there were two attitudes that described all managers: theory X and theory Y
managers. Theory X managers believed that employees were naturally disinclined
toward work and needed to be observed and controlled. Theory Y managers believed
that workers could be trusted and empowered.
What slogan might best summarize Drucker's concept of management? - Answers -
Do what you do best and outsource the rest.
Mainframe computers - Answers - are known for their reliability, availability, and
serviceability.
what are personal computers (PC) often used for in business - Answers - They are
often networked together or added to networks to provide more flexibility for managers.
What makes mainframes so important in management? - Answers - They are capable
of adding or changing system capacity without shutting the whole system down.
Client-server networks and local area networks are - Answers - commonly used in
nearly all businesses today, including small businesses. A server is a computer
designed for a specific purpose such as data storage, backups, printing, and
communication, among other things. Most business networks provide a method for PCs
to access servers so that employees can share resources.
Cloud computing - Answers - refers to accessing computer resources through the
Internet. T
The first modern transaction processing system was the - Answers - cash register
Point-of-sale systems (POS) - Answers -
,What are some of the devices that modern POS stations integrate with? - Answers -
These are a few: A typical retail point-of-sale station may integrate the cash register
system with input devices such as barcode scanners, scales, touchscreens, MICR
(check) readers, credit/debit card readers, often with separate tactile numerical
keyboards (usable by the blind), cameras, or RFID tag readers.
What was the first company to use a mobile POS? - Answers - McDonald's
What is Square, Inc.? - Answers - It was the first credit/debit card reader that could be
connected to mobile devices such as smartphones and tablets.
The first mechanized employee scheduling and management tool was - Answers - the
punch card
Employee scheduling software - Answers - designed to increase employee
performance and decrease management inconsistency
Decision support systems (DSS) - Answers - assist middle managers with
organizational processes when a large number of inputs are changing rapidly
-most provide real-time guidance but the final decision is made by manager
ex: when an airline company needs to assign gates to incoming aircraft.
Supply chain management systems (SCMS) - Answers - SCMS now include inventory
management and forecasting.
Supply chain management generally consists of four components; supply chain
planning, supply chain sourcing (partners, suppliers), manufacturing and assembly
(operations), and supply chain logistics (delivery and return).
bullwhip effect - Answers - refers to a situation where a small error in demand
forecasting results in large errors in inventory and production.
Human resource (HR) management systems - Answers - These systems allowed large
organizations to track employee compensation and performance evaluations digitally,
allowing for improved forecasting of human capital requirements.
What are the primary functions of an HR management system? - Answers -
forecasting, recruiting, selection, hiring, evaluation, training, retention (reassignment,
promotion, grievance management), scheduling, and compensation (payroll and
benefits administration)
Marketing information systems (MKIS) - Answers - assist managers by integrating
numerous processes related to marketing management into a single computer system.
Some of the processes include gathering marketing data, storing the data, analyzing,
and distributing sales and marketing information to appropriate users.
example: Hubspot
, Learning management systems (LMS) are used to - Answers - manage academic
processes at nearly all large educational organizations. The processes managed
through an LMS include delivering and administering class activities and assignments,
tracking student performance through gradebook management, reporting student
attendance and performance, and documenting student activity.
Enterprise resource planning (ERP) - Answers - integrates the management of nearly
all aspects of an organization. Typically, ERP incorporates a suite of business
applications into a unified system. Business applications supported and coordinated in
ERP include finance and accounting systems, human resource systems, production
systems, logistics (supply chain management) systems, customer resource
management systems, sales and marketing systems, and many others depending on
the type of organization.
Executive support system (ESS) software is also called executive information system
(EIS) software. - Answers - This software is used to extract enterprise data and
transform it into executive-level reports, which makes complex data more accessible for
decision makers.
strong in creating graphs and charts
What were the four pillars of Taylor's scientific management proposal? - Answers - 1.
Every work element should be studied for improvement.
2. Workers should be scientifically recruited, selected, and trained.
3. Managers should cooperate with workers.
4. Managers should work as hard as workers.
What were, according to Fayol, the five roles of a manager? - Answers - planning,
organizing, staffing, directing, and controlling
According to Weber, how could efficient organizations be described? - Answers -
Weber believed that organizations could be described as bureaucracies where
management competencies were supported by rules and organizational regulations.
How did Follett think conflict between managers and employees should be resolved? -
Answers - Follett believed resolution should come through communication and an
integration of different ideas.
What was Mayo's emphasis in terms of organizational management? - Answers -
Mayo emphasized the importance of individual human behavior on productivity.
What is a downside of being able to conduct business while on a mobile device? -
Answers - Businesses will expect that managers will always be available and it will
become harder to actually get away from the office.
According to John Locke, why do people work? - Answers - Locke believed that people
work because they believe work will result in an increase in their wealth.
According to Adam Smith, how can labor be more efficient? - Answers - First, have
more specialized tasks. Second, decrease the distance between tasks associated with
manufacturing a product. Third, invent machines to do some of the labor. He believed
workers would naturally find ways to mechanize a task if they performed specialized
tasks.
Who is considered the father of liberalism and who is considered the father of
economics? - Answers - Locke is considered the father of liberalism. Smith is
considered the father of economics.
According to McGregor, what are the two types of managers? - Answers - McGregor
believed there were two attitudes that described all managers: theory X and theory Y
managers. Theory X managers believed that employees were naturally disinclined
toward work and needed to be observed and controlled. Theory Y managers believed
that workers could be trusted and empowered.
What slogan might best summarize Drucker's concept of management? - Answers -
Do what you do best and outsource the rest.
Mainframe computers - Answers - are known for their reliability, availability, and
serviceability.
what are personal computers (PC) often used for in business - Answers - They are
often networked together or added to networks to provide more flexibility for managers.
What makes mainframes so important in management? - Answers - They are capable
of adding or changing system capacity without shutting the whole system down.
Client-server networks and local area networks are - Answers - commonly used in
nearly all businesses today, including small businesses. A server is a computer
designed for a specific purpose such as data storage, backups, printing, and
communication, among other things. Most business networks provide a method for PCs
to access servers so that employees can share resources.
Cloud computing - Answers - refers to accessing computer resources through the
Internet. T
The first modern transaction processing system was the - Answers - cash register
Point-of-sale systems (POS) - Answers -
,What are some of the devices that modern POS stations integrate with? - Answers -
These are a few: A typical retail point-of-sale station may integrate the cash register
system with input devices such as barcode scanners, scales, touchscreens, MICR
(check) readers, credit/debit card readers, often with separate tactile numerical
keyboards (usable by the blind), cameras, or RFID tag readers.
What was the first company to use a mobile POS? - Answers - McDonald's
What is Square, Inc.? - Answers - It was the first credit/debit card reader that could be
connected to mobile devices such as smartphones and tablets.
The first mechanized employee scheduling and management tool was - Answers - the
punch card
Employee scheduling software - Answers - designed to increase employee
performance and decrease management inconsistency
Decision support systems (DSS) - Answers - assist middle managers with
organizational processes when a large number of inputs are changing rapidly
-most provide real-time guidance but the final decision is made by manager
ex: when an airline company needs to assign gates to incoming aircraft.
Supply chain management systems (SCMS) - Answers - SCMS now include inventory
management and forecasting.
Supply chain management generally consists of four components; supply chain
planning, supply chain sourcing (partners, suppliers), manufacturing and assembly
(operations), and supply chain logistics (delivery and return).
bullwhip effect - Answers - refers to a situation where a small error in demand
forecasting results in large errors in inventory and production.
Human resource (HR) management systems - Answers - These systems allowed large
organizations to track employee compensation and performance evaluations digitally,
allowing for improved forecasting of human capital requirements.
What are the primary functions of an HR management system? - Answers -
forecasting, recruiting, selection, hiring, evaluation, training, retention (reassignment,
promotion, grievance management), scheduling, and compensation (payroll and
benefits administration)
Marketing information systems (MKIS) - Answers - assist managers by integrating
numerous processes related to marketing management into a single computer system.
Some of the processes include gathering marketing data, storing the data, analyzing,
and distributing sales and marketing information to appropriate users.
example: Hubspot
, Learning management systems (LMS) are used to - Answers - manage academic
processes at nearly all large educational organizations. The processes managed
through an LMS include delivering and administering class activities and assignments,
tracking student performance through gradebook management, reporting student
attendance and performance, and documenting student activity.
Enterprise resource planning (ERP) - Answers - integrates the management of nearly
all aspects of an organization. Typically, ERP incorporates a suite of business
applications into a unified system. Business applications supported and coordinated in
ERP include finance and accounting systems, human resource systems, production
systems, logistics (supply chain management) systems, customer resource
management systems, sales and marketing systems, and many others depending on
the type of organization.
Executive support system (ESS) software is also called executive information system
(EIS) software. - Answers - This software is used to extract enterprise data and
transform it into executive-level reports, which makes complex data more accessible for
decision makers.
strong in creating graphs and charts
What were the four pillars of Taylor's scientific management proposal? - Answers - 1.
Every work element should be studied for improvement.
2. Workers should be scientifically recruited, selected, and trained.
3. Managers should cooperate with workers.
4. Managers should work as hard as workers.
What were, according to Fayol, the five roles of a manager? - Answers - planning,
organizing, staffing, directing, and controlling
According to Weber, how could efficient organizations be described? - Answers -
Weber believed that organizations could be described as bureaucracies where
management competencies were supported by rules and organizational regulations.
How did Follett think conflict between managers and employees should be resolved? -
Answers - Follett believed resolution should come through communication and an
integration of different ideas.
What was Mayo's emphasis in terms of organizational management? - Answers -
Mayo emphasized the importance of individual human behavior on productivity.
What is a downside of being able to conduct business while on a mobile device? -
Answers - Businesses will expect that managers will always be available and it will
become harder to actually get away from the office.
