Through dedication and constant study, Michael Jenkins went from being a terrible kitchen intern to
running an Iron Chef's kitchen and was able to teach himself about the number one rule in any kitchen: -
Answers D. make yourself useful.
Less stress, more productivity, better quality, and increased confidence are all benefits of using what
wisely? - Answers B. your time
What term refers to the process of helping people learn a specific skill or type of behavior? - Answers A.
training
Judah is steadfast in his professional and personal ethics in that he practices them every single day
without fail. He always shows up for work on time, he maintains an organized work station, and
whenever a co-worker needs help, he is ready to pitch in and be a team-player. This behavior implies
that he has good character and inner integrity and that he is what in his professionalism and ethical
behavior? - Answers B. consistent
What do we call basic rules of the food service space that create clear guidelines relating to sanitation,
safety, staff scheduling, codes of conduct, and professional expectations for the team? - Answers C.
policies and procedures
To properly address the needs and feelings of a group, managers need to understand a bit about
business _____ and how it translates into practical skills like communication and delegation. - Answers
A. Organization
In addition to simply showing up for work, what term relating to professionalism also includes showing
up for work clean, groomed, and dressed for the part? - Answers C. attendance
As someone who deals first-hand with the food people eat, your behavior and decision-making skills
must meet certain guidelines, both _____ and _____. - Answers A. legal; moral
Shane is a restaurant manager and is frequently saying things to his employees like, "Hey, can you
please take over the salad station right away?" or "Would you please move these menus over here?"
What basic, fundamental piece of strong management is Shane exhibiting when he says things like this?
- Answers D. directing
Anything that helps you prioritize your goals, eliminate distractions and clutter, or foster helpful habits is
considered what kind of skill? - Answers D. organizational skill
Managers untangle issues that come up around professional roles and responsibilities which is
particularly noticeable in the area of staff hiring and training, where who can make the difference
between a successful operation and a disastrous day? - Answers B. employees