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1. PESTEL is - ANSWER a useful framework for building expectations
about the external environment:
Political
Economic
Social
Technological
Environmental
Legal
2. Hax's Delta Model - ANSWER Customer Centric Strategy
3. Dominant exchange - ANSWER Amazon
4. Proprietary standard - ANSWER Microsoft
5. Horizontal breadth - ANSWER Fidelity
, 6. Exclusive channel - ANSWER Wall's
7. Low cost - ANSWER Southwest
8. Redefining the member relationship - ANSWER Saturn
9. Member Integration - ANSWER EDS
10. Differentiation - ANSWER Sony
11. "The Delta Model is a... - ANSWER "...new strategy framework that
places the customer at the centre of management. It examines the primary
options available to establish customer bonding and it prescribes how to
link strategy with execution through the alignment of adaptive processes.
The presentation concludes with an attempt to integrate the Porter's Five
Forces Model, the Resource-based View of the firm, and the Delta Model"
• Concentrate on the Customer
• Strategic Positioning among the three positions
• Determine the strategic agenda that determines the action program to
implement your desired strategic option.
• Design the proper metrics and rewards to facilitate the strategy development.
12. Ansoff Matrix - ANSWER Assess Attitude to Growth