Complete Study Guide Exam Review /
Newest 2025/2026 Actual Exam / 120+
Questions and Correct Detailed
Answers (Verified Answers)
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Management: -
Answer✓✓
"the act of coordinating the efforts of people to accomplish desired goals and objectives using
available resources efficiently and effectively"
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To get the right work done : -
Answer✓✓
Identifying and communicating tasks and objectives
Designing, implementing, monitoring and improving the flows of work of the organization
Creating an organization that is innovative and socially responsible
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,_____________Quiz____________?
Emotional Intelligence (EI) -
Answer✓✓
A primary driver of leadership success
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Goleman's EI Research -
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EI = twice as important as technical skills and cognitive abilities, for jobs at all levels
90% of difference in profiles of "star" versus "average" performers was due to EI
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EI definition -
Answer✓✓
Emotional intelligence (EI) is the capability of individuals to recognize their own and other
people's emotions, discern between different feelings and label them appropriately, use
emotional information to guide thinking and behavior, and manage and/or adjust emotions to
adapt to environments or achieve one's goal(s).
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EI 5 Components -
Answer✓✓
2
,Self-Awareness:
Self-Regulation
Motivation
Empathy
Social Skills
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Self-Awareness: -
Answer✓✓
having a deep understanding of one's emotions, needs, strengths, weaknesses, values, and goals
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Self-Regulation -
Answer✓✓
ability to control or redirect disruptive impulses and moods (flexibility, comfort with ambiguity)
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Motivation -
Answer✓✓
work for reasons beyond money or status; pursue goals with persistence; strong drive to
achieve
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, Empathy -
Answer✓✓
ability to understand the emotional make-up of people
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Social Skills -
Answer✓✓
proficiency in managing relationships and networks
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Groups (eg Book Club) -
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Single leader
Individual focus, work, products, and accountability
Meetings are short coordination efforts (discuss, decide, delegate)
Focus on sharing information
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Teams (e.g. Project Team) -
Answer✓✓
Single or shared leadership roles
Individual + mutual accountability, collective work products
Meetings are longer with more open-ended discussions (active problem solving, collaboration)
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