NHA MEDICAL ASSISTANT CCMA CERTIFICATE
EXAM question with correct verified detailed
answers latest updated version 2025
A provider prescribed oxygen therapy for a patient who is
experiencing labored breathing. Which of the following actions should
a medical assistant take?
A. Place a nasal cannula on the patient with a nasal prong in each
nostril
B. Open the cylinder of the oxygen take by turning the handle
clockwise
C. Adjust the flow meter based on the patient's preference
D. Instruct the patient to take nitroglycerin prior to oxygen therapy ---
correct precise answer ---A. Place a nasal cannula on the patient with
a nasal prong in each nostril
A patient receives a referral to an oncologist. Which of the following
types of office visit is this considered?
A. Established patient
B. Inpatient visit
,C. Consultation-office
D. Surgical visit --- correct precise answer ---C. Consultation-office
A medical assistant is labeling a blood sample for anemia. Which of
the following tests should the assistant label on the requisition form?
A. Erythrocyte sedimentation rate
B. Hemoglobin A1C
C. Borrelia burgdorferi antibodies
D. STAT-CRIT hematocrit --- correct precise answer ---D. STAT-CRIT
hematocrit
Which of the following should the medical assistant obtain from an
insurance company prior to performing an outpatient surgery?
A. Remittance advice
B. Referral
C. Preauthorization
D. Explanation of benefits --- correct precise answer ---C.
Preauthorization
,A medical assistant is preparing to perform venipuncture for a
patient. According to order of draw, which of the following tubes
should the assistant draw after obtaining blood cultures?
A. Light blue
B. Green
C. SST
D. Lavender --- correct precise answer ---A. Light blue
Based on The Joint Commission's (TJC) "Do Not Use" list, which of the
following should the medical assistant recognize as easily mistaken
and should avoid using when documenting in the electronic medical
record?
A. 0.5 mg
B. prn
C. Unit
D. QD --- correct precise answer ---D. QD
Which of the following types of allergy testing involves applying an
allergen to the skin to help detect delayed allergic reactions?
, A. Percutaneous testing
B. Patch testing
C. Intradermal testing
D. Radioallergosorbent testing --- correct precise answer ---B. Patch
testing
Which of the following is a medical assistant's priority action when
handling a call from a patient who is upset about a prescription refill?
A. Get the caller off the phone to avoid further negative interaction
B. Place the caller on hold and get the doctor
C. Stay calm and talk to client in an empathetic tone
D. Defend the actions and let the patient know why these actions were
taken. --- correct precise answer ---C. Stay calm and talk to client in
an empathetic tone
Which of the following strategies demonstrates empathy when a
medical assistant is interacting with a patient who is upset?
A. Using closed-ended questions
EXAM question with correct verified detailed
answers latest updated version 2025
A provider prescribed oxygen therapy for a patient who is
experiencing labored breathing. Which of the following actions should
a medical assistant take?
A. Place a nasal cannula on the patient with a nasal prong in each
nostril
B. Open the cylinder of the oxygen take by turning the handle
clockwise
C. Adjust the flow meter based on the patient's preference
D. Instruct the patient to take nitroglycerin prior to oxygen therapy ---
correct precise answer ---A. Place a nasal cannula on the patient with
a nasal prong in each nostril
A patient receives a referral to an oncologist. Which of the following
types of office visit is this considered?
A. Established patient
B. Inpatient visit
,C. Consultation-office
D. Surgical visit --- correct precise answer ---C. Consultation-office
A medical assistant is labeling a blood sample for anemia. Which of
the following tests should the assistant label on the requisition form?
A. Erythrocyte sedimentation rate
B. Hemoglobin A1C
C. Borrelia burgdorferi antibodies
D. STAT-CRIT hematocrit --- correct precise answer ---D. STAT-CRIT
hematocrit
Which of the following should the medical assistant obtain from an
insurance company prior to performing an outpatient surgery?
A. Remittance advice
B. Referral
C. Preauthorization
D. Explanation of benefits --- correct precise answer ---C.
Preauthorization
,A medical assistant is preparing to perform venipuncture for a
patient. According to order of draw, which of the following tubes
should the assistant draw after obtaining blood cultures?
A. Light blue
B. Green
C. SST
D. Lavender --- correct precise answer ---A. Light blue
Based on The Joint Commission's (TJC) "Do Not Use" list, which of the
following should the medical assistant recognize as easily mistaken
and should avoid using when documenting in the electronic medical
record?
A. 0.5 mg
B. prn
C. Unit
D. QD --- correct precise answer ---D. QD
Which of the following types of allergy testing involves applying an
allergen to the skin to help detect delayed allergic reactions?
, A. Percutaneous testing
B. Patch testing
C. Intradermal testing
D. Radioallergosorbent testing --- correct precise answer ---B. Patch
testing
Which of the following is a medical assistant's priority action when
handling a call from a patient who is upset about a prescription refill?
A. Get the caller off the phone to avoid further negative interaction
B. Place the caller on hold and get the doctor
C. Stay calm and talk to client in an empathetic tone
D. Defend the actions and let the patient know why these actions were
taken. --- correct precise answer ---C. Stay calm and talk to client in
an empathetic tone
Which of the following strategies demonstrates empathy when a
medical assistant is interacting with a patient who is upset?
A. Using closed-ended questions
