7/4/25, 9:59
PM
LSUS MBA 705 Chapter 12 exam questions and
answers with complete solutions verified graded a++
2025/2026
An approach to measuring performance based on an
Balanced Scorecard: array of
quantitative and qualitative factors, such as
ROA, market share, customer loyalty and
satisfaction, speed, and innovation.
Best Practices: Processes or activities that have been successful in
other firms.
The application of technology and creativity in an
Business Process effort to eliminate unnecessary operations or
Reengineering: drastically improve those that are not
performing well.
Competitive Benchmarking: The process of
Competitive measuring a firm's performance against that
Benchmarking: of the top performers— usually in the same industry.
Crisis: Any substantial disruption in operations that
physically affects an organization, its basic
assumptions, or its core activities.
Crisis Management: The process of planning for and implementing the
response to a
wide range of negative events that could severely
affect an organization.
A cross-functional group of individuals within the
Crisis Management Team: organization
1/
6
, 7/4/25, 9:59
PM
who have been designated to develop and plan
for worst-case scenarios and define standard
operating procedures that should be
implemented prior to any crisis event.
Formal Organization: The official structure of relationships
and procedures used to manage
organizational activity.
Informal Organization: Interpersonal norms, behaviors, and
expectations that evolve when
individuals and groups come into
contact with one another.
PIMS (Profit Impact of A database that contains quantitative
Market Strategy) and qualitative information on the performance of more
Program: than 5,000 business units.
Strategic Control: The process of determining the extent
to which an organization's strategies
are successful in attaining its goals
and objectives.
How does Strategic control enables executives to account for last-
strategic control minute changes during the implementation process
help Executives?
1. Determine focus of control.
2. Identify standards or benchmarks.
What is the Strategic 3. Measure performance.
Control Proces? 4. Compare
standards to
performance.
5.Institute changes
2/
6
PM
LSUS MBA 705 Chapter 12 exam questions and
answers with complete solutions verified graded a++
2025/2026
An approach to measuring performance based on an
Balanced Scorecard: array of
quantitative and qualitative factors, such as
ROA, market share, customer loyalty and
satisfaction, speed, and innovation.
Best Practices: Processes or activities that have been successful in
other firms.
The application of technology and creativity in an
Business Process effort to eliminate unnecessary operations or
Reengineering: drastically improve those that are not
performing well.
Competitive Benchmarking: The process of
Competitive measuring a firm's performance against that
Benchmarking: of the top performers— usually in the same industry.
Crisis: Any substantial disruption in operations that
physically affects an organization, its basic
assumptions, or its core activities.
Crisis Management: The process of planning for and implementing the
response to a
wide range of negative events that could severely
affect an organization.
A cross-functional group of individuals within the
Crisis Management Team: organization
1/
6
, 7/4/25, 9:59
PM
who have been designated to develop and plan
for worst-case scenarios and define standard
operating procedures that should be
implemented prior to any crisis event.
Formal Organization: The official structure of relationships
and procedures used to manage
organizational activity.
Informal Organization: Interpersonal norms, behaviors, and
expectations that evolve when
individuals and groups come into
contact with one another.
PIMS (Profit Impact of A database that contains quantitative
Market Strategy) and qualitative information on the performance of more
Program: than 5,000 business units.
Strategic Control: The process of determining the extent
to which an organization's strategies
are successful in attaining its goals
and objectives.
How does Strategic control enables executives to account for last-
strategic control minute changes during the implementation process
help Executives?
1. Determine focus of control.
2. Identify standards or benchmarks.
What is the Strategic 3. Measure performance.
Control Proces? 4. Compare
standards to
performance.
5.Institute changes
2/
6
