7/4/25, 10:06
PM
MBA 742 Module 4 Exam questions and answers with
complete solutions verified graded a++ 2025/2026
Terms in this set (109)
The processes and activities of the performing
Define: Project Quality organization that determine quality policies,
Management objectives, and responsibilities so that the
project will satisfy the needs for which it was
undertaken
Define: Benchmarking The comparison of actual or planned practices
(processes and operations) to those of
comparable organizations to identify best
practices, generate ideas for
improvement, and provide a basis for measuring
performance
The process of auditing the quality
Define: Quality Assurance requirements and the results from quality
(QA) control measurements to ensure that
appropriate quality standards and operational
definitions are used
Define: Quality Control The process of monitoring and recording results
(QC) of executing the quality activities to assess
performance and recommend necessary
changes
1/
17
,7/4/25, 10:06
PM
Graphic display of process data over time
Define: Control Charts and against established control limits, which
has a centerline or mean of a normal
distribution of data plotted on a control chart,
which reflects the expected variation in the
data
The area composed of 3 standard deviations on
Define: Control Limits either side of the centerline or mean of a
normal distribution of data piloted on a
control chart, which reflects the
expected variation in the data
The area, on either side of the centerline, or
Define: Specification mean, of data plotted on a control chart that
Limits meets the customer's requirements for a
product or service. This area may be
greater than or less than the area defined by the
control limits
Define: Statistical Sampling Choosing part of a population of interest for inspection
Define: Design of Statistical method for identifying which factors
Experiments (DOE) may influence specific variables of a product
or process under development or in
production
Analytical technique that uses mathematical
models to forecast future outcomes based on
historical results, Method of determining
Define: Trend Analysis variance from a baseline of a budget, cost,
schedule, or scope parameter by using prior
progress reporting period's data and
projecting how much that parameter's variance
2/
17
, 7/4/25, 10:06
PM
from baseline might be at some point in the
project id no changes are made in executing
the project
Define: Precision A measure of exactness
Define: Accuracy A measure of correctness
The project Accuracy and precision
management team
should determine the
appropriate levels of
_____ and _____
Define: Quality The degree to which a set of inherent characteristics
fulfills requirements
Define: Grade A category or rank used to distinguish items that
have the same functional use but do not share
the same requirements for quality
Within the quality management system, a state
Define: Customer of fulfillment in which the needs of a customer
Satisfaction are met/exceeded for customer's expected
experiences as assessed by customer at the
moment of evaluation
Define: Prevention over The cost of preventing mistakes is less than the
Inspection cost of correcting mistakes when they are
found by inspection or during usage
Method of determining the costs incurred to
ensure quality. Prevention and appraisal costs
Define: Cost of Quality include costs for quality planning, quality
control and quality assurance to
ensure compliance to requirements. Failure
costs include costs to rework products,
3/
17
PM
MBA 742 Module 4 Exam questions and answers with
complete solutions verified graded a++ 2025/2026
Terms in this set (109)
The processes and activities of the performing
Define: Project Quality organization that determine quality policies,
Management objectives, and responsibilities so that the
project will satisfy the needs for which it was
undertaken
Define: Benchmarking The comparison of actual or planned practices
(processes and operations) to those of
comparable organizations to identify best
practices, generate ideas for
improvement, and provide a basis for measuring
performance
The process of auditing the quality
Define: Quality Assurance requirements and the results from quality
(QA) control measurements to ensure that
appropriate quality standards and operational
definitions are used
Define: Quality Control The process of monitoring and recording results
(QC) of executing the quality activities to assess
performance and recommend necessary
changes
1/
17
,7/4/25, 10:06
PM
Graphic display of process data over time
Define: Control Charts and against established control limits, which
has a centerline or mean of a normal
distribution of data plotted on a control chart,
which reflects the expected variation in the
data
The area composed of 3 standard deviations on
Define: Control Limits either side of the centerline or mean of a
normal distribution of data piloted on a
control chart, which reflects the
expected variation in the data
The area, on either side of the centerline, or
Define: Specification mean, of data plotted on a control chart that
Limits meets the customer's requirements for a
product or service. This area may be
greater than or less than the area defined by the
control limits
Define: Statistical Sampling Choosing part of a population of interest for inspection
Define: Design of Statistical method for identifying which factors
Experiments (DOE) may influence specific variables of a product
or process under development or in
production
Analytical technique that uses mathematical
models to forecast future outcomes based on
historical results, Method of determining
Define: Trend Analysis variance from a baseline of a budget, cost,
schedule, or scope parameter by using prior
progress reporting period's data and
projecting how much that parameter's variance
2/
17
, 7/4/25, 10:06
PM
from baseline might be at some point in the
project id no changes are made in executing
the project
Define: Precision A measure of exactness
Define: Accuracy A measure of correctness
The project Accuracy and precision
management team
should determine the
appropriate levels of
_____ and _____
Define: Quality The degree to which a set of inherent characteristics
fulfills requirements
Define: Grade A category or rank used to distinguish items that
have the same functional use but do not share
the same requirements for quality
Within the quality management system, a state
Define: Customer of fulfillment in which the needs of a customer
Satisfaction are met/exceeded for customer's expected
experiences as assessed by customer at the
moment of evaluation
Define: Prevention over The cost of preventing mistakes is less than the
Inspection cost of correcting mistakes when they are
found by inspection or during usage
Method of determining the costs incurred to
ensure quality. Prevention and appraisal costs
Define: Cost of Quality include costs for quality planning, quality
control and quality assurance to
ensure compliance to requirements. Failure
costs include costs to rework products,
3/
17
