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APCO CTO 6 - ALL QUIZZES-FINAL 2025
EXAM BRAND NEW ACTUAL EXAM WITH
ANSWERS.
1. The __________ is responsible for enforcing federal laws that
make it illegal to discriminate against a job applicant or an
employee because of the person's race, color, religion, sex,
national origin, age, disability, or genetic information. - correct
answer -Equal Employment Opportunity Commission
2. What is the CTO's most important document in a liability case?
- correct answer -Daily Observation Report (DOR)
3. According to the text, as technology improves with NextGen 9-
1-1, which of the following will Telecommunicators need
training on? - correct answer -All of the above
4. CTOs have no need to remain informed about details of any
changes coming to their respective comm centers with
NextGen 9-1-1. - correct answer -False
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5. The commitment to __________ is based on principles to
deliver services to persons equally and to value individuals
both in the agency and in the community. - correct answer -
diversity
6. The CTO certification runs for __________ years and has
requirements of continuing dispatch education (CDE) credits
that must be earned in each year of the certification. - correct
answer -two
7. What are the seven Cs of effective communication? - correct
answer -Clear, Concise, Concrete, Correct, Coherent,
Complete, Courteous
8. The CTO must receive feedback from the trainee in order to
__________. - correct answer -understand skill areas they can
adjust or correct
9. __________ is a formal extension of the training period, with
conditions established by agency policy. - correct answer -
Defined Remedial Training
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10. __________ learning involves the cycle of having a problem
assigned, identifying what you need to know, and learning and
applying it to solve the problem. - correct answer -Problem-
Based
11. Staying current with the trends of __________ across the
country is an excellent way for CTO's to ensure that their
agency policies and procedures and their training is
appropriate to reduce liability. - correct answer -court cases
12. When documenting positive and negative behavior and
performance, encouraging trainees with specific steps they can
do to improve their performance is referred to as __________.
- correct answer -including a call to action
13. Most modern CAD systems include an __________
capability that allows linked users to send and receive
instantaneous messages via CAD terminals. - correct answer -
instant messaging
14. Counseling occurs any time a CTO or other authority in the
program discusses trainee performance or behavior with the
APCO CTO 6 - ALL QUIZZES-FINAL 2025
EXAM BRAND NEW ACTUAL EXAM WITH
ANSWERS.
1. The __________ is responsible for enforcing federal laws that
make it illegal to discriminate against a job applicant or an
employee because of the person's race, color, religion, sex,
national origin, age, disability, or genetic information. - correct
answer -Equal Employment Opportunity Commission
2. What is the CTO's most important document in a liability case?
- correct answer -Daily Observation Report (DOR)
3. According to the text, as technology improves with NextGen 9-
1-1, which of the following will Telecommunicators need
training on? - correct answer -All of the above
4. CTOs have no need to remain informed about details of any
changes coming to their respective comm centers with
NextGen 9-1-1. - correct answer -False
, Page | 2
5. The commitment to __________ is based on principles to
deliver services to persons equally and to value individuals
both in the agency and in the community. - correct answer -
diversity
6. The CTO certification runs for __________ years and has
requirements of continuing dispatch education (CDE) credits
that must be earned in each year of the certification. - correct
answer -two
7. What are the seven Cs of effective communication? - correct
answer -Clear, Concise, Concrete, Correct, Coherent,
Complete, Courteous
8. The CTO must receive feedback from the trainee in order to
__________. - correct answer -understand skill areas they can
adjust or correct
9. __________ is a formal extension of the training period, with
conditions established by agency policy. - correct answer -
Defined Remedial Training
, Page | 3
10. __________ learning involves the cycle of having a problem
assigned, identifying what you need to know, and learning and
applying it to solve the problem. - correct answer -Problem-
Based
11. Staying current with the trends of __________ across the
country is an excellent way for CTO's to ensure that their
agency policies and procedures and their training is
appropriate to reduce liability. - correct answer -court cases
12. When documenting positive and negative behavior and
performance, encouraging trainees with specific steps they can
do to improve their performance is referred to as __________.
- correct answer -including a call to action
13. Most modern CAD systems include an __________
capability that allows linked users to send and receive
instantaneous messages via CAD terminals. - correct answer -
instant messaging
14. Counseling occurs any time a CTO or other authority in the
program discusses trainee performance or behavior with the
