UHC CERTIFICATIONS
AARP expects agents offering AARP-branded products to
demonstrate five key behaviors when interacting with customers.
AARP wants customers we work with to feel their relationship with
AARP is _____________. - ANSWERS-Effortless and inspiring
Which of the following are part of being straightforward when
servicing a customer? (Select 3) - ANSWERS-Being upfront about
what information means.
Communicating clearly to alleviate any confusion.
Providing the right information.
Do consumers have to be an AARP member to enroll in an AARP-
branded plan with UnitedHealthcare? - ANSWERS-Yes, if the
consumer is enrolling in a Medicare Supplement Plan.
How many status levels are in the Authorized to Offer Program? -
ANSWERS-2
According to AARP, there are how many individual AARP members?
- ANSWERS-Nearly 37 million
,Which of the following statements about AARP are TRUE? (Select 2)
- ANSWERS-The AARP motto is to serve, not be served.
AARP advocates for the 50+ population in congress for legislation to
lower medical costs.
Which of the following is TRUE about the production requirement for
the Authorized to Offer Elite status? - ANSWERS-Each calendar year,
agents need to have at least 30 commission-eligible, accepted, and
paid AARP Medicare Supplement Plan and/or Medicare Select Plan
sales or retain a book of business of 150 or more active members.
The value proposition for the AARP brand is seen in what kinds of
benefits for the members? (Select 3) - ANSWERS-
Which AARP-branded Medicare products does UnitedHealthcare
offer? (Select 3) - ANSWERS-MA, PDP, Supplements
Dual Special Needs Plans (D-SNP) are defined as which of the
following: - ANSWERS-Medicare Advantage Plans uniquely
designed for consumers enrolled in both Medicare and Medicaid.
When does the Special Election Period for Dual/LIS Change in Status
begin for D-SNP members that lose Medicaid eligibility? -
ANSWERS-Upon notification or effective date of the loss, whichever
is earlier
, Which consumer might benefit the most by enrolling in a D-SNP? -
ANSWERS-Joe, who receives Qualified Medicaid Beneficiary
benefits (QMB+)
Which statement best describes a care management program that
varies depending upon the level of the member's health risk? -
ANSWERS-Support provided to C-SNP and D-SNP members that
may have unique health care needs
Select the statement that best describes a feature of D-SNPs. -
ANSWERS-D-SNPs are network-based
When selling D-SNPs, agents must: - ANSWERS-Confirm the
consumer's Medicaid level and that the consumer is entitled to
Medicare Part A and enrolled in Part B
Which consumer may be a good candidate for a D-SNP? -
ANSWERS-Anne, who does not pay a percentage of charges when
she receives medical care
The following is a characteristic of consumers for whom a C-SNP
may be most appropriate: - ANSWERS-Consumers who have a
qualifying chronic condition, are focused on their health issues and
may have concerns with having to manage their illness or dealing
with multiple providers
On July 19, each of the following consumers met with an agent.
Based on the information provided, which consumer must wait until
AARP expects agents offering AARP-branded products to
demonstrate five key behaviors when interacting with customers.
AARP wants customers we work with to feel their relationship with
AARP is _____________. - ANSWERS-Effortless and inspiring
Which of the following are part of being straightforward when
servicing a customer? (Select 3) - ANSWERS-Being upfront about
what information means.
Communicating clearly to alleviate any confusion.
Providing the right information.
Do consumers have to be an AARP member to enroll in an AARP-
branded plan with UnitedHealthcare? - ANSWERS-Yes, if the
consumer is enrolling in a Medicare Supplement Plan.
How many status levels are in the Authorized to Offer Program? -
ANSWERS-2
According to AARP, there are how many individual AARP members?
- ANSWERS-Nearly 37 million
,Which of the following statements about AARP are TRUE? (Select 2)
- ANSWERS-The AARP motto is to serve, not be served.
AARP advocates for the 50+ population in congress for legislation to
lower medical costs.
Which of the following is TRUE about the production requirement for
the Authorized to Offer Elite status? - ANSWERS-Each calendar year,
agents need to have at least 30 commission-eligible, accepted, and
paid AARP Medicare Supplement Plan and/or Medicare Select Plan
sales or retain a book of business of 150 or more active members.
The value proposition for the AARP brand is seen in what kinds of
benefits for the members? (Select 3) - ANSWERS-
Which AARP-branded Medicare products does UnitedHealthcare
offer? (Select 3) - ANSWERS-MA, PDP, Supplements
Dual Special Needs Plans (D-SNP) are defined as which of the
following: - ANSWERS-Medicare Advantage Plans uniquely
designed for consumers enrolled in both Medicare and Medicaid.
When does the Special Election Period for Dual/LIS Change in Status
begin for D-SNP members that lose Medicaid eligibility? -
ANSWERS-Upon notification or effective date of the loss, whichever
is earlier
, Which consumer might benefit the most by enrolling in a D-SNP? -
ANSWERS-Joe, who receives Qualified Medicaid Beneficiary
benefits (QMB+)
Which statement best describes a care management program that
varies depending upon the level of the member's health risk? -
ANSWERS-Support provided to C-SNP and D-SNP members that
may have unique health care needs
Select the statement that best describes a feature of D-SNPs. -
ANSWERS-D-SNPs are network-based
When selling D-SNPs, agents must: - ANSWERS-Confirm the
consumer's Medicaid level and that the consumer is entitled to
Medicare Part A and enrolled in Part B
Which consumer may be a good candidate for a D-SNP? -
ANSWERS-Anne, who does not pay a percentage of charges when
she receives medical care
The following is a characteristic of consumers for whom a C-SNP
may be most appropriate: - ANSWERS-Consumers who have a
qualifying chronic condition, are focused on their health issues and
may have concerns with having to manage their illness or dealing
with multiple providers
On July 19, each of the following consumers met with an agent.
Based on the information provided, which consumer must wait until
