SENIOR DISPATCH EXAM 100 QUESTIONS &
CORRECT ANSWERS LSTEST 2025
The term "PSAP" stands for "Public Safety Access Point - ANSWER-FALSE
Professionalism is defined by who you are, what you do and how others perceive
you - ANSWER-TRUE
Ethics involves an individual's personal, professional and organizational rules of
conduct - ANSWER-TRUE
The three primary disciplines of public safety communications are law
enforcement communications, fire service communications and emergency
management communications. - ANSWER-FALSE
The term "vital services" defines the primary functions or tasks of public safety
communications systems. - ANSWER-TRUE
Quality Assurance programs in the PSAP include actions taken to ensure that
standards and procedures are met and followed. - ANSWER-TRUE
A policy is a guide to action and a procedure is a guide to thinking. - ANSWER-
FALSE
, Because the telecommunicator cannot see callers on the phone, nonverbal
communication plays no part in handling public safety calls for service. - ANSWER-
FALSE
A question that cannot be answered "yes" or "no" is referred to as an open-ended
question. - ANSWER-TRUE
When called upon to testify in a legal case, keep answers simple, and if at possible
answer yes or no. - ANSWER-TRUE
. Repeating in a short declarative statement the emotions or feelings the speaker
is communicating is applying the active listening technique of paraphrasing. -
ANSWER-FALSE
An observation is based on assumptions and an inference is based on facts. -
ANSWER-FALSE
As part of customer service, callers expect to talk to a professional, be treated
with courtesy and speak to a person who can solve their problem. - ANSWER-
TRUE
Emergency calls can only come in on emergency lines - ANSWER-FALSE
Giving legal advice and/or personal opinions to callers is all part of a
telecommunicator's job. - ANSWER-FALSE
. Relying on memory during information gathering is a good way to get all the
details.
CORRECT ANSWERS LSTEST 2025
The term "PSAP" stands for "Public Safety Access Point - ANSWER-FALSE
Professionalism is defined by who you are, what you do and how others perceive
you - ANSWER-TRUE
Ethics involves an individual's personal, professional and organizational rules of
conduct - ANSWER-TRUE
The three primary disciplines of public safety communications are law
enforcement communications, fire service communications and emergency
management communications. - ANSWER-FALSE
The term "vital services" defines the primary functions or tasks of public safety
communications systems. - ANSWER-TRUE
Quality Assurance programs in the PSAP include actions taken to ensure that
standards and procedures are met and followed. - ANSWER-TRUE
A policy is a guide to action and a procedure is a guide to thinking. - ANSWER-
FALSE
, Because the telecommunicator cannot see callers on the phone, nonverbal
communication plays no part in handling public safety calls for service. - ANSWER-
FALSE
A question that cannot be answered "yes" or "no" is referred to as an open-ended
question. - ANSWER-TRUE
When called upon to testify in a legal case, keep answers simple, and if at possible
answer yes or no. - ANSWER-TRUE
. Repeating in a short declarative statement the emotions or feelings the speaker
is communicating is applying the active listening technique of paraphrasing. -
ANSWER-FALSE
An observation is based on assumptions and an inference is based on facts. -
ANSWER-FALSE
As part of customer service, callers expect to talk to a professional, be treated
with courtesy and speak to a person who can solve their problem. - ANSWER-
TRUE
Emergency calls can only come in on emergency lines - ANSWER-FALSE
Giving legal advice and/or personal opinions to callers is all part of a
telecommunicator's job. - ANSWER-FALSE
. Relying on memory during information gathering is a good way to get all the
details.
