C430 HEALTHCARE QUALITY
IMPROVEMENT AND RISK
MANAGEMENT – WGU EXAM 2025
QUESTIONS AND ANSWERS
A hospital officer reports that there were multiple incidences in which toxic chemicals
were incorrectly labeled that led to severe injuries of two lab employees. The regulatory
department that oversees this area of workplace accidents is the Occupational Safety and
Health Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - ....ANSWER ...-D.) To
promote safety by investigating the incidents
...COPYRIGHT ©️ 2025, ALL RIGHTS RESERVED..... TRUSTED & VERIFIED... 1
,A hospital officer reports the presence of multiple incidences of skin breakdown among
the Medicare/Medicaid eligible patients who were admitted to the hospital. Admission
assessment supports that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight
for this issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility - ....ANSWER ...-A.) To
deny reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months. The
organization was cited by The Joint Commission for having insufficient fall prevention
measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to
increase
...COPYRIGHT ©️ 2025, ALL RIGHTS RESERVED..... TRUSTED & VERIFIED... 2
,D.) Institute a policy to identify patients most likely to fall and procedures to assist in
ambulating - ....ANSWER ...-D.) Institute a policy to identify patients most likely
to fall and procedures to assist in ambulating
A doctor's office recently received results from a National Committee for Quality
Assurance survey, which indicated that 75% of patients at this office are dissatisfied with
long wait times in the waiting room.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - ....ANSWER ...-B.)
Reduce the number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by
implementing a new survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current
patient flow?
A.) Advanced ISO 9001
...COPYRIGHT ©️ 2025, ALL RIGHTS RESERVED..... TRUSTED & VERIFIED... 3
, B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - ....ANSWER ...-D.) Business process re-
engineering
An administrator notices the clinic's inventory does not meet patient demand. The clinic
wants to add an inventory management system to track patient visits versus supplies
used on any given day.
Which methodology should be used to ensure successful implementation of the system
with minimal disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering - ....ANSWER ...-D.) Business process re-
engineering
A data report reveals a facility is not maintaining the biohazard sharps containers
according to standards. The medical staff continues to add additional needles after the
containers are full.
Which regulatory agency requires immediate action?
...COPYRIGHT ©️ 2025, ALL RIGHTS RESERVED..... TRUSTED & VERIFIED... 4
IMPROVEMENT AND RISK
MANAGEMENT – WGU EXAM 2025
QUESTIONS AND ANSWERS
A hospital officer reports that there were multiple incidences in which toxic chemicals
were incorrectly labeled that led to severe injuries of two lab employees. The regulatory
department that oversees this area of workplace accidents is the Occupational Safety and
Health Administration (OSHA).
What is the role of OSHA in providing oversight for this issue?
A.) To discipline the staff involved in the event
B.) To remove the hospital's accreditation status
C.) To implement a quality improvement strategy
D.) To promote safety by investigating the incidents - ....ANSWER ...-D.) To
promote safety by investigating the incidents
...COPYRIGHT ©️ 2025, ALL RIGHTS RESERVED..... TRUSTED & VERIFIED... 1
,A hospital officer reports the presence of multiple incidences of skin breakdown among
the Medicare/Medicaid eligible patients who were admitted to the hospital. Admission
assessment supports that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight
for this issue?
A.) To deny reimbursement to the facility
B.) To notify the state hospital association
C.) To ensure the hospital opens a wound care clinic
D.) To alert The Joint Commission to review the facility - ....ANSWER ...-A.) To
deny reimbursement to the facility
A home health agency has audited occurrences of falls over the last 12 months. The
organization was cited by The Joint Commission for having insufficient fall prevention
measures.
What should the home health agency do to resolve this issue?
A.) Provide at-risk patients with 24-hour care
B.) Educate patients on actions to take after a fall
C.) Report patient falls for the next two months and take action if falls continue to
increase
...COPYRIGHT ©️ 2025, ALL RIGHTS RESERVED..... TRUSTED & VERIFIED... 2
,D.) Institute a policy to identify patients most likely to fall and procedures to assist in
ambulating - ....ANSWER ...-D.) Institute a policy to identify patients most likely
to fall and procedures to assist in ambulating
A doctor's office recently received results from a National Committee for Quality
Assurance survey, which indicated that 75% of patients at this office are dissatisfied with
long wait times in the waiting room.
What should the doctor's office do to increase patient satisfaction?
A.) Schedule patients with serious illnesses in the morning
B.) Reduce the number of patients scheduled per time slot
C.) Extend the daily office hours until later into the evenings
D.) Decrease the amount of time spent treating each patient - ....ANSWER ...-B.)
Reduce the number of patients scheduled per time slot
An administrator wants to improve patient relations in a clinic and starts by
implementing a new survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current
patient flow?
A.) Advanced ISO 9001
...COPYRIGHT ©️ 2025, ALL RIGHTS RESERVED..... TRUSTED & VERIFIED... 3
, B.) Root cause analysis
C.) Hazard assessment
D.) Business process re-engineering - ....ANSWER ...-D.) Business process re-
engineering
An administrator notices the clinic's inventory does not meet patient demand. The clinic
wants to add an inventory management system to track patient visits versus supplies
used on any given day.
Which methodology should be used to ensure successful implementation of the system
with minimal disruption?
A.) Design of the experiments
B.) Vendor relationship management
C.) Failure mode and effects analysis
D.) Business process re-engineering - ....ANSWER ...-D.) Business process re-
engineering
A data report reveals a facility is not maintaining the biohazard sharps containers
according to standards. The medical staff continues to add additional needles after the
containers are full.
Which regulatory agency requires immediate action?
...COPYRIGHT ©️ 2025, ALL RIGHTS RESERVED..... TRUSTED & VERIFIED... 4
