Spectrum Final Exam UPDATED ACTUAL Exam Questions and CORRECT Answers

Spectrum Final Exam UPDATED ACTUAL
Exam Questions and CORRECT Answers
What installation code should we use when doing a transfer in CSG? - CORRECT
ANSWER Transfer Service


What is the tool where we can send a temporary PIN to authenticate an account? - CORRECT
ANSWER CAAT


What are the phone codes we should use in CSG when we are bundling internet and home
phone? - CORRECT ANSWER HP Autho, S Wifi Opt In, HP Active



When are we supposed to use the code S NO HSD in CSG? - CORRECT ANSWER When
bundling TV & Phone


What reason code are we supposed to use when doing shipping or pick up in CSG? - CORRECT
ANSWER XT (No Truck)


What reason code we should use when we are creating n account or when we are adding a line of
business with professional installation? - CORRECT ANSWER SC (New Sale)


What is the reason code we should use in CSG when creating a transfer of service from one
address to another? - CORRECT ANSWER 1C


What installation code should we use for an existing customer adding cable to an existing
Internet customer? - CORRECT ANSWER Truck Roll Upgrade Fee



What is the structure of a proper notation/documentation? - CORRECT ANSWER Name
Reason for calling
Resolution