RDN Exam UPDATED ACTUAL Exam
Questions and CORRECT Answers
Functions of Management (steps in order) - CORRECT ANSWER - plan
organize
staff
direct
control/evaluate
--POSDC
policies vs procedures - CORRECT ANSWER - -policies: general decision making guides
(rules)
-procedures: chronological sequence of activities (step by step; something you could use when
training)
narrow span vs wide span of control - CORRECT ANSWER - narrow span: newly hired
personnel (more levels and managers)
wide span- highly trained and highly motivated workers (fewer levels and managers)
acute care conventional staffing needs - CORRECT ANSWER - 3.5 meals per labor hour
types of schedules - CORRECT ANSWER - Master- overall plan
shift- particular operation (i.e. cooks)
production schedule: what to do when (i.e. first prep breakfast, then cook meat, then sides, then
prep dinner, etc.)
Absolute FTE vs. Adjusted FTE - CORRECT ANSWER - absolute FTE- counts hours
actually worked (minimum employees needed)
,adjusted FTE- also take into account *benefit days and days off*
FTE/ year= - CORRECT ANSWER - labor hours worked that year/2080
always divide by 2080
A food service has seven 40-hour employees, five 20-hour employees, and three 16-hour
employees. How many FTE's are involved? - CORRECT ANSWER -
(7)(40)+(5)(20)+(3)(16)= 428 hours
428 hours/ 40 hours per week = 10.7 FTE's
To determine the actual number of employees needed - CORRECT ANSWER - multiply
the number of full time position by * .55* to get the number of relief workers needed to cover
365 days per year
if you have 20 FTE's: 20 x 0.55= 11 relief workers
a relief worker can cover the "days off" of ____ full time workers per week. - CORRECT
ANSWER - 2.5 full-time workers each week
*2.5 is always the answer*
meals per labor hour equation - CORRECT ANSWER - # of meals produced/ number of
hours worked
example: 20 FTE produced 2700 meals during one 40-hour week. How many meals were
produced per labor hour?
-20 FTE x 40 hours= 800 hours
--2700 meals/ 800hours = 3.38 meals per labor hour
,work simplification - CORRECT ANSWER - looks at smallest parts of the job
-i.e. hand movements, steps taken
cross charts (work simplification procedure) - CORRECT ANSWER - efficiency of
equipment placement, shows number of movements
occurrence sampling (work simplification procedure) - CORRECT ANSWER - observes
random samples (intermittent) to determine percentage of time working or idle
delegation - CORRECT ANSWER - delegate duties to the lowest competent levels
downwards communication - CORRECT ANSWER - from department head down
upwards communication - CORRECT ANSWER - from workers up to department head
horizontal communication - CORRECT ANSWER - between departments (nutrition and
nursing) or between production and service within nutrition department
diagonal communication - CORRECT ANSWER - between functions
i.e. food service purchaser and purchasing department
example: paper goods purchasing 1 large order
informal channel communication - CORRECT ANSWER - grapevine- meets social needs
of group
theory X - CORRECT ANSWER - dislike work and will avoid it if possible
-motivation through fear
--negative; autocratic
, theory Y - CORRECT ANSWER - work is natural
-positive, participative
Hawthorne studies - CORRECT ANSWER - hawthorne- mayo
placebo-special attention
expectancy theory - CORRECT ANSWER - employees must believe that effective
performance leads to certain rewards
employees must feel that rewards offered are attractive
-Do they value the reward offered?
country club mamagement - CORRECT ANSWER - employee centered
top left corner
Leadership Grid - Blake, Mouton, McCanse - CORRECT ANSWER -
team management - CORRECT ANSWER - both people and production
--preferred type
top right corner
impoverished management - CORRECT ANSWER - low concern for people and
production
bottom left corner
Questions and CORRECT Answers
Functions of Management (steps in order) - CORRECT ANSWER - plan
organize
staff
direct
control/evaluate
--POSDC
policies vs procedures - CORRECT ANSWER - -policies: general decision making guides
(rules)
-procedures: chronological sequence of activities (step by step; something you could use when
training)
narrow span vs wide span of control - CORRECT ANSWER - narrow span: newly hired
personnel (more levels and managers)
wide span- highly trained and highly motivated workers (fewer levels and managers)
acute care conventional staffing needs - CORRECT ANSWER - 3.5 meals per labor hour
types of schedules - CORRECT ANSWER - Master- overall plan
shift- particular operation (i.e. cooks)
production schedule: what to do when (i.e. first prep breakfast, then cook meat, then sides, then
prep dinner, etc.)
Absolute FTE vs. Adjusted FTE - CORRECT ANSWER - absolute FTE- counts hours
actually worked (minimum employees needed)
,adjusted FTE- also take into account *benefit days and days off*
FTE/ year= - CORRECT ANSWER - labor hours worked that year/2080
always divide by 2080
A food service has seven 40-hour employees, five 20-hour employees, and three 16-hour
employees. How many FTE's are involved? - CORRECT ANSWER -
(7)(40)+(5)(20)+(3)(16)= 428 hours
428 hours/ 40 hours per week = 10.7 FTE's
To determine the actual number of employees needed - CORRECT ANSWER - multiply
the number of full time position by * .55* to get the number of relief workers needed to cover
365 days per year
if you have 20 FTE's: 20 x 0.55= 11 relief workers
a relief worker can cover the "days off" of ____ full time workers per week. - CORRECT
ANSWER - 2.5 full-time workers each week
*2.5 is always the answer*
meals per labor hour equation - CORRECT ANSWER - # of meals produced/ number of
hours worked
example: 20 FTE produced 2700 meals during one 40-hour week. How many meals were
produced per labor hour?
-20 FTE x 40 hours= 800 hours
--2700 meals/ 800hours = 3.38 meals per labor hour
,work simplification - CORRECT ANSWER - looks at smallest parts of the job
-i.e. hand movements, steps taken
cross charts (work simplification procedure) - CORRECT ANSWER - efficiency of
equipment placement, shows number of movements
occurrence sampling (work simplification procedure) - CORRECT ANSWER - observes
random samples (intermittent) to determine percentage of time working or idle
delegation - CORRECT ANSWER - delegate duties to the lowest competent levels
downwards communication - CORRECT ANSWER - from department head down
upwards communication - CORRECT ANSWER - from workers up to department head
horizontal communication - CORRECT ANSWER - between departments (nutrition and
nursing) or between production and service within nutrition department
diagonal communication - CORRECT ANSWER - between functions
i.e. food service purchaser and purchasing department
example: paper goods purchasing 1 large order
informal channel communication - CORRECT ANSWER - grapevine- meets social needs
of group
theory X - CORRECT ANSWER - dislike work and will avoid it if possible
-motivation through fear
--negative; autocratic
, theory Y - CORRECT ANSWER - work is natural
-positive, participative
Hawthorne studies - CORRECT ANSWER - hawthorne- mayo
placebo-special attention
expectancy theory - CORRECT ANSWER - employees must believe that effective
performance leads to certain rewards
employees must feel that rewards offered are attractive
-Do they value the reward offered?
country club mamagement - CORRECT ANSWER - employee centered
top left corner
Leadership Grid - Blake, Mouton, McCanse - CORRECT ANSWER -
team management - CORRECT ANSWER - both people and production
--preferred type
top right corner
impoverished management - CORRECT ANSWER - low concern for people and
production
bottom left corner
