CAP MITCHELL AWARD LEARN TO LEAD VOLUME 2 NEWEST STUDY
SET ACTUAL 2025/2026 QUESTIONS AND ANSWERS VERIFIED /GRADED
A+
How is mbti relevant to leaders? - =----Answers----It is relevant by
helping leaders understand themselves and thus working more
effective with others
What is the basis of maslow's theory? - =----Answers----His theory is
based on the fact that people are motivated by unfulfilled needs.
Define the five levels of maslow's hierarchy of needs - =----Answers--
--5. Physiological needs (basic human operations)
4. Safety needs ( freedom from violence, uncertainty and fear)
3. Love and belonging (a need for relationship)
2. Esteem needs (appreciation, honor, etc.)
1. Self-actualization (achieving your best self)
What is helpful about the hierarchy of needs? - =----Answers----It
gives leaders a framework for understanding motivation
What is the key takeaway from the Hawthorne studies? - =----
Answers----When leaders pay attention to their followers and treat
them as friends, people feel appreciated and work better.
How else is the Hawthorne studies referred to? - =----Answers----The
study of humans in the work place
,Who discovered classical conditioning? And what is it? - =----Answers-
---Ivan Pavlov. Classical conditioning is the process whereby a living
thing learns to connect a stimulus to a reflex.
Name the four types of classical conditioning - =----Answers----
Positive reinforcement
Negative reinforcement
Punishment
Extinction
In any relationship, there will be... - =----Answers----Conflict
What is a defense mechanisim? And is it normal? Can it be a problem? -
=----Answers----It is an operation that protects us from psychological
injury. Yes, it is normal. Yes, it can also be a problem as it changes the
way we see reality and it can become habit forming.
Name the forms of defensive mechanisms and define them - =----
Answers----Displacement - redirecting feelings to something less
threatening.
Projection - taking unacknowledged thoughts and attributing it towards
something else.
Rationalization - when someone devises self-serving or reassuring
explanations for a behavior
Intellectualization - examening a problem in an excessively abstract
way.
Denial - failing to acknowledge an externally known fact.
Supression - choosing to not even consider a given problem
Withdrawl - removing oneself from any event relating to the given
painful experience.
, Define conflict - =----Answers----A disagreement through which
individuals preceive a threat to their needs, interests, or concerns.
True or false. Conflict is a normal and inevitable part or leadership. - =-
---Answers----True.
Name methods for handling problems and define them - =----
Answers----Avoidance - recognizing a problem, but not engaging it
Denial - refusing to acknowledge the conflict exists
Supression and smoothing - suggesting the problem isnt as bad as it is
and smoothing over differences
Compromise - an attempt to create a win/win situation
The zero - sum game - sees the conflict strictly in win/lose tems
Mediation - using a third party to facilitate a descision
What is an outline for mediating conflict - =----Answers----1. Set a
positive tone
2. Be mindful of apperance
3.Allow the first person to talk
4. Allow the second person to talk
5. Summarize your understanding of the conflict
6. Begin the interview stage
7. Ask each person how the conflict can be resolved
8. Ask each person to make concessions
9 Aim for consensus
10. conclude
SET ACTUAL 2025/2026 QUESTIONS AND ANSWERS VERIFIED /GRADED
A+
How is mbti relevant to leaders? - =----Answers----It is relevant by
helping leaders understand themselves and thus working more
effective with others
What is the basis of maslow's theory? - =----Answers----His theory is
based on the fact that people are motivated by unfulfilled needs.
Define the five levels of maslow's hierarchy of needs - =----Answers--
--5. Physiological needs (basic human operations)
4. Safety needs ( freedom from violence, uncertainty and fear)
3. Love and belonging (a need for relationship)
2. Esteem needs (appreciation, honor, etc.)
1. Self-actualization (achieving your best self)
What is helpful about the hierarchy of needs? - =----Answers----It
gives leaders a framework for understanding motivation
What is the key takeaway from the Hawthorne studies? - =----
Answers----When leaders pay attention to their followers and treat
them as friends, people feel appreciated and work better.
How else is the Hawthorne studies referred to? - =----Answers----The
study of humans in the work place
,Who discovered classical conditioning? And what is it? - =----Answers-
---Ivan Pavlov. Classical conditioning is the process whereby a living
thing learns to connect a stimulus to a reflex.
Name the four types of classical conditioning - =----Answers----
Positive reinforcement
Negative reinforcement
Punishment
Extinction
In any relationship, there will be... - =----Answers----Conflict
What is a defense mechanisim? And is it normal? Can it be a problem? -
=----Answers----It is an operation that protects us from psychological
injury. Yes, it is normal. Yes, it can also be a problem as it changes the
way we see reality and it can become habit forming.
Name the forms of defensive mechanisms and define them - =----
Answers----Displacement - redirecting feelings to something less
threatening.
Projection - taking unacknowledged thoughts and attributing it towards
something else.
Rationalization - when someone devises self-serving or reassuring
explanations for a behavior
Intellectualization - examening a problem in an excessively abstract
way.
Denial - failing to acknowledge an externally known fact.
Supression - choosing to not even consider a given problem
Withdrawl - removing oneself from any event relating to the given
painful experience.
, Define conflict - =----Answers----A disagreement through which
individuals preceive a threat to their needs, interests, or concerns.
True or false. Conflict is a normal and inevitable part or leadership. - =-
---Answers----True.
Name methods for handling problems and define them - =----
Answers----Avoidance - recognizing a problem, but not engaging it
Denial - refusing to acknowledge the conflict exists
Supression and smoothing - suggesting the problem isnt as bad as it is
and smoothing over differences
Compromise - an attempt to create a win/win situation
The zero - sum game - sees the conflict strictly in win/lose tems
Mediation - using a third party to facilitate a descision
What is an outline for mediating conflict - =----Answers----1. Set a
positive tone
2. Be mindful of apperance
3.Allow the first person to talk
4. Allow the second person to talk
5. Summarize your understanding of the conflict
6. Begin the interview stage
7. Ask each person how the conflict can be resolved
8. Ask each person to make concessions
9 Aim for consensus
10. conclude
