AT&T NEW HIRE TEST | QUESTIONS
AND ANSWERS | FREQUENTLY TESTED
| RATED 100% CORRECT | 2025 NEW
UPDATE
Q: What are the first two qualities of the APEX job description?
ANSWER ✓✓ Honesty and punctuality/dependability
Q: What are the Apex Top 20 Duties? Show where to find them.
ANSWER ✓✓ Bathroom door, employee manual, RQ4 intranet, & clipboard
Q: Apex's goal is to be the ______ choice for customers.
ANSWER ✓✓ best
Q: How much time is allowed for Facebook, personal email, etc?
ANSWER ✓✓ none
Q: What are the three things we use to track store/personal performance?
ANSWER ✓✓ Scoreboards, team tracking, & CKC report, daily dashboard & whiteboard
, Q: What is the value of doing NEXT when you are on a MSV plan?
ANSWER ✓✓ Bill credit & no 2-year contract
Q: Name 5 products we sell other than phones.
ANSWER ✓✓ Tablets, accessories, wired, MiFi, & WHP
Q: What is MST?
ANSWER ✓✓ Mobile Sales Tool that helps build rate plans
Q: How often are you expected to visit MyCSP?
ANSWER ✓✓ Daily & every Tuesday to check front line focus
Q: What is the difference between the financial impact of a customer doing NEXT on a
7GB+ vs. a 6GB or less?
ANSWER ✓✓
For us: less money
For customer: bigger discount on 7GB+ plan
Q: What is the first AT&T Key behavior?
ANSWER ✓✓ Greet & customer tenure
AND ANSWERS | FREQUENTLY TESTED
| RATED 100% CORRECT | 2025 NEW
UPDATE
Q: What are the first two qualities of the APEX job description?
ANSWER ✓✓ Honesty and punctuality/dependability
Q: What are the Apex Top 20 Duties? Show where to find them.
ANSWER ✓✓ Bathroom door, employee manual, RQ4 intranet, & clipboard
Q: Apex's goal is to be the ______ choice for customers.
ANSWER ✓✓ best
Q: How much time is allowed for Facebook, personal email, etc?
ANSWER ✓✓ none
Q: What are the three things we use to track store/personal performance?
ANSWER ✓✓ Scoreboards, team tracking, & CKC report, daily dashboard & whiteboard
, Q: What is the value of doing NEXT when you are on a MSV plan?
ANSWER ✓✓ Bill credit & no 2-year contract
Q: Name 5 products we sell other than phones.
ANSWER ✓✓ Tablets, accessories, wired, MiFi, & WHP
Q: What is MST?
ANSWER ✓✓ Mobile Sales Tool that helps build rate plans
Q: How often are you expected to visit MyCSP?
ANSWER ✓✓ Daily & every Tuesday to check front line focus
Q: What is the difference between the financial impact of a customer doing NEXT on a
7GB+ vs. a 6GB or less?
ANSWER ✓✓
For us: less money
For customer: bigger discount on 7GB+ plan
Q: What is the first AT&T Key behavior?
ANSWER ✓✓ Greet & customer tenure
