EPME Questions and Answers
Q: What is communication?
✓✓ process of transferring thoughts, ideas, messages and
information from one individual, or group, to another.
Q: Three types of communication?
✓✓ Verbal, Vocal, Visual
Q: Verbal communication, also referred to as oral
communication, involves the actual works we use to speak and
includes _______ and __________.
✓✓ language, articulation
Q: Daily communication breaks down into what percentages?
✓✓ 9% writing, 16% reading, 30% speaking, and 45% listening
Q: What are the 5 elements of a message in regards to effective
communication?
✓✓ Sender, Receiver, Message, Transmission Medium, and
Feedback
Q: What are the 3 barriers to communication?
,✓✓ Physical, psychological, and space
Q: What are types of physical barriers?
✓✓ Distance, noise, and distractions
Q: What are types of psychological barriers?
✓✓ Attitudinal, personality conflicts, fear, and personal
problems
Q: What are the 3 zones of interaction in dealing with space
barriers?
✓✓ Intimate (18 inches), Personal (1-4 feet), Social (4 to 12
feet)
Q: What is active listening?
✓✓ The ability to focus entirely on what the other person is
expressing.
Q: What process is designed to help guild you through the
process of active listening?
✓✓ L.E.A.P.S. - Listen, Empathize, Ask, Paraphrase,
Summarize
Q: What are the 7 major divisions or directors comprising the
Department of Homeland Security?
,✓✓ TSA, CBP, Citizenship and immigration services,
Immigration Enforcement, Secret Service, FEMA, USCG
Q: When did the US Coast Guard transfer to DHS?
✓✓ 1-Mar-03
Q: What uses of Coast Guard components and resources were
agreed upon between DOD and DHS in support of the National
Military Strategy and other national-level defense and security
strategies?
✓✓ Maritime interception and interdiction, Military
environmental response, Port operations security and defense,
Theater security and cooperation, Coastal sea control, Rotary
wing air intercept, Combating terrorism, Maritime Operational
Threat Response support
Q: When was the rate of Petty Officers official?
✓✓ 1808
Q: What year did Petty Officers in the Navy received the first
rate insignia?
✓✓ 1841
Q: What year allowed for the official use of specialty or rating
marks?
✓✓ 1866
, Q: When was the 3 classes of petty officers adopted?
✓✓ July 1, 1885
Q: What year were the first chevrons used for petty officers and
what was significant about that first chevron?
✓✓ 1886 and eagle face left
Q: What year did the navy first establish Chief Petty Officers?
✓✓ 1893
Q: What year did the rates of the Coast Guard become the same
as the Navy and what was going on?
✓✓ 1917, WWI
Q: What is Article 91?
✓✓ Insubordinate conduct toward an officer
Q: What is Aritcle 7?
✓✓ Apprehension
Q: What is Article 92?
✓✓ Failure to obey order or regulation
Q: What is communication?
✓✓ process of transferring thoughts, ideas, messages and
information from one individual, or group, to another.
Q: Three types of communication?
✓✓ Verbal, Vocal, Visual
Q: Verbal communication, also referred to as oral
communication, involves the actual works we use to speak and
includes _______ and __________.
✓✓ language, articulation
Q: Daily communication breaks down into what percentages?
✓✓ 9% writing, 16% reading, 30% speaking, and 45% listening
Q: What are the 5 elements of a message in regards to effective
communication?
✓✓ Sender, Receiver, Message, Transmission Medium, and
Feedback
Q: What are the 3 barriers to communication?
,✓✓ Physical, psychological, and space
Q: What are types of physical barriers?
✓✓ Distance, noise, and distractions
Q: What are types of psychological barriers?
✓✓ Attitudinal, personality conflicts, fear, and personal
problems
Q: What are the 3 zones of interaction in dealing with space
barriers?
✓✓ Intimate (18 inches), Personal (1-4 feet), Social (4 to 12
feet)
Q: What is active listening?
✓✓ The ability to focus entirely on what the other person is
expressing.
Q: What process is designed to help guild you through the
process of active listening?
✓✓ L.E.A.P.S. - Listen, Empathize, Ask, Paraphrase,
Summarize
Q: What are the 7 major divisions or directors comprising the
Department of Homeland Security?
,✓✓ TSA, CBP, Citizenship and immigration services,
Immigration Enforcement, Secret Service, FEMA, USCG
Q: When did the US Coast Guard transfer to DHS?
✓✓ 1-Mar-03
Q: What uses of Coast Guard components and resources were
agreed upon between DOD and DHS in support of the National
Military Strategy and other national-level defense and security
strategies?
✓✓ Maritime interception and interdiction, Military
environmental response, Port operations security and defense,
Theater security and cooperation, Coastal sea control, Rotary
wing air intercept, Combating terrorism, Maritime Operational
Threat Response support
Q: When was the rate of Petty Officers official?
✓✓ 1808
Q: What year did Petty Officers in the Navy received the first
rate insignia?
✓✓ 1841
Q: What year allowed for the official use of specialty or rating
marks?
✓✓ 1866
, Q: When was the 3 classes of petty officers adopted?
✓✓ July 1, 1885
Q: What year were the first chevrons used for petty officers and
what was significant about that first chevron?
✓✓ 1886 and eagle face left
Q: What year did the navy first establish Chief Petty Officers?
✓✓ 1893
Q: What year did the rates of the Coast Guard become the same
as the Navy and what was going on?
✓✓ 1917, WWI
Q: What is Article 91?
✓✓ Insubordinate conduct toward an officer
Q: What is Aritcle 7?
✓✓ Apprehension
Q: What is Article 92?
✓✓ Failure to obey order or regulation
