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12. Which BRM competency level needs a solid organizational and industry acumen
and leads
initiatives?
a) Master
b) Practitioner
c) Beginner
d) Explorer - CORRECT ANSWER: b) Practitioner
13. Which of the following is NOT an activity a BRM would do in the strategic domain?
a) Achieve immediate results on an ongoing basis
b) Set the overall direction for achieving results
c) Define an organization's purpose
d) Remove obstacles as they are encountered - CORRECT ANSWER: a) Achieve
immediate results on an ongoing basis
14. Identify the missing word(s) in the following sentence:
The BRM Competency Model describes the knowledge, skills, characteristics,
behaviors,
and [?] needed for performance in the BRM role.
a) Enablers
b) Competencies
c) Capabilities
,d) Mindsets - CORRECT ANSWER: d) Mindsets
A business relationship manager is a single point of:
a) focus
b) contact
c) escalation
d) knowledge - CORRECT ANSWER: a) focus
A purposeful narrative includes which of the following tools and techniques?
a) Shared ownership and leadership as practice
b) Relationship network directory and influential relationships
c) Storytelling and language
d) Personal growth and mindset - CORRECT ANSWER: c) Storytelling and language
A relationship-centered organization is a comprehensive system focused on
relationships as the source for limitless energy, [ ? ] and helping an organization satisfy
its purpose - CORRECT ANSWER: Drive Value
A strategic business relationship manager needs to do which of the following to drive
meaningful
accomplishments?
a) Have a strong understanding of all solutions to advise partners on how to maximize
the bottom
line
b) Help define the partners perspective and manage from top to bottom and across all
units and
functions
,c) Define and establish silos by helping establish the common goals and
interdependencies that
keep competing perspectives from existing
d) Clearly differentiate low value from high value needs and opportunities - CORRECT
ANSWER: d) Clearly differentiate low value from high value needs and opportunities
At level three in the Relationship Maturity Model, relationships will have this
characteristic:
a) A focus on strategically aligned value-focused outcomes
b) Early and frequent engagement, and emerging trust in value expectations and
delivery
capabilities
c) A focus on manageable metrics and shared value, leading to a shift from operate to
innovate
d) A compliant relationship where the BRM is engaged once the strategy and value
planning has
been completed - CORRECT ANSWER: c) A focus on manageable metrics and shared
value, leading to a shift from operate to innovate
At which level does early and frequent engagement, and emerging trust in value
expectations and delivery capability begin to shift the conversation to more consultative
in
nature?
a) Order taker
b) Service provider
c) Trusted advisor
d) Strategic partner - CORRECT ANSWER: c) Trusted advisor
At which level does transparency become the norm, silos still persist, but a focus on
jointly
, defined success metrics and shared value help make routine service stable?
a) Order taker
b) Service provider
c) Trusted advisor
d) Strategic partner - CORRECT ANSWER: b) Service provider
How are organizational and personal change intertwined and inseparable?
a) Personal change will depend on how organizations view the change.
b) For an organization to evolve, people must also evolve their behaviors.
c) Organizations must believe that a person's true potential is limitless.
d) Personal change depends on organizational change - CORRECT ANSWER: b) For
an organization to evolve, people must also evolve their behaviors.
How do business relationship managers build credibility and strengthen relationships?
a) By earning and establishing trust
b) By requiring all business units to follow the BRM core values
c) By delivering projects on time and on budget
d) By developing a guide for behavior across all areas of the business - CORRECT
ANSWER: a) By earning and establishing trust
How would you move from service provider to trusted advisor?
a) Increase BRM engagement
b) Focus on metrics and shared value
c) Think inclusively and holistically about strategy
d) Value driven results - CORRECT ANSWER: c) Think inclusively and holistically about
strategy
Identify the missing word in the following sentence: