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A business relationship manager is a single point of:
a) focus
b) contact
c) escalation
d) knowledge - CORRECT ANSWER: Correct Answer: A
While it can be tempting to define the business relationship manager as a "single point
of contact" they should be referred to as the "single point of focus".
Single point of contact may seem like a useful simplification for the partner, but in
practice, it is an unworkable premise.
A strategic business relationship manager needs to do which of the following to drive
meaningful accomplishments?
a) Have a strong understanding of all solutions to advise partners on how to maximize
the bottom line
b) Help define the partners perspective and manage from top to bottom and across all
units and functions
c) Define and establish silos by helping establish the common goals and
interdependencies that keep competing perspectives from existing
d) Clearly differentiate low value from high value needs and opportunities - CORRECT
ANSWER: Correct Answer: D
The BRM will use techniques such as the customer value hierarchy to clearly
differentiate low value from high value needs and opportunities and keep the focus on
value.
,At level three in the Relationship Maturity Model, relationships will have this
characteristic:
a) A focus on strategically aligned value-focused outcomes
b) Early and frequent engagement, and emerging trust in value expectations and
delivery capabilities
c) A focus on manageable metrics and shared value, leading to a shift from operate to
innovate
d) A compliant relationship where the BRM is engaged once the strategy and value
planning has been completed - CORRECT ANSWER: Correct Answer: C
In level 3, as transparency becomes the norm, and trust grows, a mindset of the
function as a stable service provider prevails. Silos persist (both between and within
organizations) but focus on manageable metrics and shared value help make daily
routine service stable, paving the way for more strategic engagement and a shift from
'operate to innovate'.
How do business relationship managers build credibility and strengthen relationships?
a) By earning and establishing trust
b) By requiring all business units to follow the BRM core values
c) By delivering projects on time and on budget
d) By developing a guide for behavior across all areas of the business - CORRECT
ANSWER: Correct Answer: A
"A large part of success in our role is based on the credibility and strength of the
relationships we build by establishing trust."
Identify the missing word in the following sentence:
Business relationship managers, along with their leaders, team, and partners utilize [?]
to help empower them through support and tailored guidance.
, a) training
b) managing
c) coaching
d) directing - CORRECT ANSWER: Correct Answer: C
Coaching can help empower business relationship managers, leaders, teams, and
partners through support and tailored guidance.
Identify the missing word in the following sentence:
In the Now-to-New Approach, the greatest value opportunity is associated with the need
for [?] to change, and in this, mechanical approaches tend to fail.
a) Technology
b) People
c) Processes
d) Leadership - CORRECT ANSWER: Correct Answer: B
In the Now-to-New Approach, the greatest value opportunity is associated with the need
for people to change, and in this, mechanical approaches tend to fail.
Identify the missing word(s) in the following sentence:
The strategic relationship plan helps to communicate [ ? ] objectives and a record of an
organizational area's accomplishments to the rest of the organization.
a) Team
b) Corporate
c) Non-Confidential