PSA flight attendant interview screen shot and review questions best solutions guaranteed.

Why do you want to be a flight attendant? - correct answer I look forward to making a career in an industry in which I can interact with and serve people. By being a flight attendant, I will get an opportunity to interact with diverse people and address to their needs. This will aptly hone my innate interpersonal skills. Are you different today than you were yesterday? - correct answer Yes, I am more educated, experienced and mature If you were to write a book on customer service, what would the title be? - correct answer How you want to be treated. How do you build rapport (respect) with someone? - correct answer i believe you build rapport by having a clean look, always having a smile on your face. remembering to have great communication, with a common ground while showing empathy when needed. What types of people annoy you? - correct answer Racist with no impathy for others. How do you prioritize your tasks? - correct answer first make a to do list, on the list i separate important from urgent, then i estimate the time, effort and resources needed for each task How would you handle an angry customer? - correct answer I would first remain calm, I would Listen patiently and do my best to defuse a situation, i believe it helps when the customer feels acknowledged in his or her complaint. I would then express sympathy for their unpleasant customer experience i believe respect and understanding help immensely when trying to smoothing things over. i would end things by saying I'm sorry you're not happy with your experience and Let's see what we can do to make things right. If you had to choose between health and happiness which would you choose and why? - correct answer My perspective of understanding is that health is something we need to have whilst happiness is what we need to experience. so I pick health. Knowing that I am well (in body and mind), I would then find ways to experience happiness (which can come in many forms and ways - like the pursuit of wealth, love, materialism, purpose, good deeds etc). If you could choose one person from history to have dinner with who would it be and why? - correct answer What do you believe are the three top qualities of a flight attendant? - correct answer 1. Confident, 2. Kind & 3. Prepared what you do for the community and if you were a band what would you be? - correct answer I volunteer at a local nursing home. If you were a brand, what brand would you be? - correct answer How do you handle a nervous passenger? - correct answer I would explain what turbulence is, or that we are anticipating bumpy weather three hours into the flight so they don't get a fright when it hits. If it's claustrophobia, I would do my best to relocate the passenger to an aisle seat, or invite them to visit the main galleys to stretch out and take a breath. The passenger needs is a distraction - someone to talk to them about anything OTHER than turbulence and Air Crash Investigation. What do you do with an angry passenger? - correct answer What does compliance mean to you? - correct answer To adhere to directions or requests What does detail mean to you and why? - correct answer To give extra attention to something. Is the customer always right? - correct answer Yes What do you think your biggest strength is? - correct answer Strong work ethic how to handle a hard situation? - correct answer Calmly and thoughtfully Tell about yourself (1 min) - correct answer What is good customer service? what does it mean to you? - correct answer How are you going to live with 15K a year? - correct answer By being frugal and keeping the mineset, that with patience and hard work I will advance. what 3 skills do you think would benefit this airline? - correct answer what does your current job experience bring to a position as a flight attendant? - correct answer Patience and understanding when dealing with many different personalities. What is a mistake that you have made on your job and how did you handle it? - correct answer Is it better to be "perfect and late" or "good and on time"? - correct answer Do you think attention to detail is important? - correct answer Yes, but not obsessive What is the most important job of a flight attendant? - correct answer Good customer service I will ask you 2 things and please tell me which you will do first and why. The fire alarm is going off and a guest is having a bloody nose, which one would yiou take care of first and why? - correct answer The fire alarm first, because it could affect the entire plane. Then the bloody nose and I'd apologize and let them know I was delayed momentairly to respond to the alarm. do you like working with a team? - correct answer I've always done well as a team player If you could have dinner with anyone in history who would it be and why? - correct answer What are your strengths and weaknesses? - correct answer Attention to detail & hard working. When I'm not at work I find myself wanting to still stay busy. how would i handle a hectic work day? - correct answer I'm used to a hetic work load and its all about keeping a positive mindset If your coworker was late what would you do? - correct answer Tell me about a time you had a diffference of opinion with a coworker and how did you handle it? - correct answer Tell me about a time where you went above and beyond for a customer - correct answer Why do you want to work for PSA? Why PSA? - correct answer How do you meet strangers? - correct answer A simple curtious salutation normal works nicely. If you could rewrite your life what would be the story line? - correct answer I'm young and excited about all of the opportunities that I've had, so I'd say just Live Life to the Fullest it's a Gift. What makes you a great flight attendant? - correct answer I've enjoyed working in a customer relations atmosphere for several years, I'm a hard worker and I Love to travel. What does good customer service mean to you? - correct answer Patience, Kidness and Knowledge What would you do in case of an emergency? - correct answer Remain calm and act with a swift but thought out response. What would you do if you heard a coworker gossiping in from of passengers? - correct answer Let them know to take heed to their conversation choice, if I can hear them I know the passengers can. what is your favorite season and why? - correct answer What company to you provides good customer service? - correct answer What makes you excited wroking as a flight attendant ? - correct answer What are you the perfect candidate? - correct answer whats unique about yourslf? - correct answer Which job did i like the most? - correct answer Why do you want to leave your current job? - correct answer Are you willing to relocate? - correct answer Where do you see yourself in the next 5 year if hired here at PSA airlines? - correct answer What would you do if you were on an aircraft and not getting along with the other flight attendant? - correct answer What would my emplyer say are my biggest strengths and weaknesses? - correct answer what would be the most and least satisfying aspects of being a flight attendant? - correct answer when was a time i had a dispute with management? - correct answer What do you consider yourself an expertise at? - correct answer