OM 300 Exam 2 Chilcutt Exam questions with correct answers.

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OM 300 Exam 2
Chilcutt Exam questions with correct answers.
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1. Managing quality helps build successful strategies of
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A. differentiation,low cost and response. tq tq tq tq




B. differentiation,time and response. tq tq tq




C. differentiation,low cost and service. tq tq tq tq




D. differentiation,time and service. tq tq tq




Ans:A.differentiation, low cost and response
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2. A successful quality strategy begins with
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A. satisfying customers and obtaining a competitive advantage.
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B. an understanding of the principles of quality.
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C. anorganizational culture that fosters quality.
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D. engagingemployeesinthenecessaryactivitiestoimplementquality.
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Ans:C.an organizational culture that fosters quality
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3. Whichof the following is NOT an external failure cost?
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A. lost goodwill tq




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, B. scrap
C. returned goods tq




D. costs to society tq tq




Ans:B.scrap
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4. Which ofthe following is theJapanese term usedto describe continuous
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improvement efforts?
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A. poka-yoke
B. kanban
C. six sigma tq




D. kaizen

Ans:D.kaizen
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