,Solution manual for Administrative Medical
Assisting, 9th Edition Linda L. French
Notes
1- All Chapters are step by step.
2- We have shown you 10 pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
Our website:
testbanks-store.com
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Solution and Answer Guide
FRENCH, ADMINISTRATIVE MEDICAL ASSISTING, 9TH EDITION, CY24, 9780357765272;
CHAPTER 1: INTRODUCTION TO ADMINISTRATIVE MEDICAL ASSISTING
TABLE OF CONTENTS
Chapter Review ........................................................................................................................... 2
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 1
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
CHAPTER REVIEW
1. What is the primary role of the patient navigator?
a. Performing back-office clinical tasks such as taking the patients’ blood pressure or
drawing blood.
b. Connecting patients with resources and guiding them through the health care system so
that timely care is provided.
c. Answering the office phones and greeting patients.
d. Treating and diagnosing patients when the physician is not available.
Answer: b
2. You have a patient that is very upset and in a lot of pain. They are getting frustrated and do not
understand the check-in process. Which of these statements should be used to show empathy to
the patient?
a. “If you can’t do it, just wait until I have time to help you.”
b. “A new system can be confusing, let’s work through it together.”
c. “If you just follow the directions on the screen it will work.”
d. “Oh no! This is terrible, you’ll never get in to see the doctor.”
Answer: b
3. Which of the following would be outside of the duties that an administrative medical assistant
performs?
a. Greet patients and visitors.
b. Treat and diagnose the patient.
c. Schedule appointments.
d. File and retrieve patient charts.
Answer: b
4. Being able to put yourself in the patient’s situation or understand their point of view is defined as
____________.
a. commiseration
b. sympathy
c. empathy
d. confrontation
Answer: c
5. How might an administrative medical assistant show assertive behavior?
a. Shouting until people listen to their opinion.
b. Manipulating the situation into their favor.
c. Displaying a negative attitude when confronted.
d. Respecting others and trusting their instincts.
Answer: d
6. Which of these activities would be considered a nonadaptive way to deal with stress?
a. Taking a full lunch break.
b. Planning ahead and prioritizing tasks.
c. Calling in sick until you feel like working.
d. Going to bed and getting up early.
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 2
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Answer: c
7. Which of the following statements about personal image in the medical office is true?
a. Wear whatever makes you comfortable regardless of the dress code.
b. No jewelry should be worn in the medical office.
c. Always wear clean, wrinkle-free clothing.
d. Most medical offices do not have a dress code policy.
Answer: c
8. This type of credential is not controlled by the government, but is instead based on recognition
from a professional organization.
a. Licensure
b. Accreditation
c. Certification
d. Registration
Answer: c
9. What is a continuing education unit (CEU)?
a. Scheduled pay raises every 6 months.
b. A specialized field of work in which the medical assistant can also perform back-office
clinical duties such as taking vital signs.
c. An electronic system that is used to maintain patient education documents.
d. Videos, webinars, and conferences that help keep the medical assistant informed and
educated.
Answer: d
10. Which of the following is true about employment opportunities for administrative assistants?
a. With many medical facilities closing, job opportunities are limited and few.
b. A variety of positions in the health care field are estimated to grow faster than the
average.
c. Medical assistant jobs are typically found only in hospitals.
d. Some jobs are available for medical assistants, and they are holding steady but not
growing.
Answer: b
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 3
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
Solution and Answer Guide
FRENCH, ADMINISTRATIVE MEDICAL ASSISTING, 9TH EDITION, CY24, 9780357765272;
CHAPTER 2: THE HEALTH CARE ENVIRONMENT
TABLE OF CONTENTS
Chapter Review ........................................................................................................................... 2
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 1
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
CHAPTER REVIEW
1. Global influences on health care come from a variety of sources. Which of the following is an
environmental influence?
a. Spread of communicable diseases from country to country.
b. Federal regulations and state laws that are put into place by government agencies.
c. Climate and weather changes.
d. The social and economic conditions in which people live.
Answer: c
2. Which of the following are socioeconomic factors that influence a population?
a. Air pollution increasing the risk of cardiovascular and respiratory diseases.
b. Access to safe, clean housing and nutritionally balanced meals.
c. People moving and traveling all over the world.
d. Smoking bans in public places and advertising campaigns against driving after drinking
alcohol.
Answer: b
3. Which of the following integrates physicians, clinics, and hospitals in order to pool resources and
trim expenses while focusing on quality of care?
a. Accountable care organizations.
b. Evidence-based medicine.
c. Hospital at home.
d. Ambulatory Intensive Care Units.
Answer: a
4. What is a patient-centered medical home?
a. An arrangement in which the patient can only see a certain physician to be covered by
insurance.
b. A facility that is designed to look like a house rather than a hospital room.
c. A hospital that also has a skilled nursing facility within its walls.
d. A team of medical professionals who deliver comprehensive care via a team that
arranges for delivery of services in the home.
Answer: d
5. What is an urgent care center?
a. A facility in which additional services are provided at multiple sites such as satellite
clinics, rehabilitation centers, and laboratory blood-drawing stations.
b. A medical practice that specializes in seeing families rather than individuals.
c. A medical practice that treats a specific specialty such as mental health centers or cancer
clinics.
d. A freestanding practice center that provides extended hours and walk-in appointments for
minor injuries or health conditions.
Answer: d
6. A medical specialty that deals with the management and control of obesity is called _____.
a. dermatology
b. bariatric medicine
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 2
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
c. gerontology
d. nuclear medicine
Answer: b
7. How is complementary and alternative medicine (CAM) used in the medical setting?
a. It is used along with traditional health care and might include acupressure, hypnosis
therapy, or massage therapy.
b. It is used to provide free care to anyone, regardless of income or insurance coverage.
c. It is used to provide access to experimental medicine that is not yet approved by federal
agencies.
d. It is used exclusively for people who do not have insurance so that they can receive
medical care.
Answer: a
8. Which of the following is an example of an allied health professional interacting with the medical
assistant?
a. A physician diagnosing and treating a patient.
b. A patient who is seen for a disease or condition.
c. A dietician who teaches the patient how to prepare healthy meals.
d. A custodian who keeps the office clean.
Answer: c
9. What is a role that the medical assistant might have in a telehealth setting?
a. Taking the patient’s blood pressure when they arrive.
b. Contacting the patient prior to the visit to ensure they have directions to the physician’s
office.
c. Contacting the insurance company to inform them if the patient is not following the
physician’s instructions.
d. Providing patient support and help in setting up the teleconferencing system or acting as
a host.
Answer: d
10. Employment in which health care setting requires precision and accuracy so that the medical
assistant both records and reports exact test results?
a. Multispecialty practice setting.
b. Partnership setting.
c. Laboratory setting.
d. Clinic setting.
Answer: c
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 3
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 3: Medicolegal and Ethical Responsibilities
Solution and Answer Guide
FRENCH, ADMINISTRATIVE MEDICAL ASSISTING, 9TH EDITION, CY24, 9780357765272;
CHAPTER 3: MEDICOLEGAL AND ETHICAL RESPONSIBILITIES
TABLE OF CONTENTS
Chapter Review ........................................................................................................................... 2
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 1
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 3: Medicolegal and Ethical Responsibilities
CHAPTER REVIEW
1. Which of the following describes ethics?
a. Statutes made to protect the public against the harmful acts of others.
b. The customary code of conduct, courtesy, and manners in the medical profession.
c. Personal beliefs or customs rather than principles or rules created within a context.
d. Standards of conduct generally accepted as a guide for behavior.
Answer: d
2. Which of the following best describes the purpose of the Health Insurance Portability and
Accountability Act (HIPAA)?
a. To provide free insurance for all Americans.
b. To provide a standardized framework to try to enhance portability, protect patient privacy,
and reduce fraud and waste.
c. To eliminate deductibles for all health care.
d. To limit privacy and make all patient records available to the public.
Answer: b
3. Under which of the following circumstances would you need an “authorization to release” patient
information?
a. To make a permanent transfer of medical records to a physician who will be taking over
care of a patient if the patient is, for example, moving to a new area.
b. To transfer a medical record to a physician who will be taking over care of a specific
problem.
c. To transfer a medical record to an acute or convalescent hospital for inpatient treatment.
d. To transfer a medical record for therapeutic purposes such as the patient is going to a
physical therapist.
Answer: a
4. Physicians’ medical licenses are renewed how often?
a. Only once in their lifetime.
b. Every 1–2 years.
c. Every 3–4 years.
d. Every 5 years.
Answer: b
5. Which of the following is an exception to the right to privacy (privileged communication) that does
not need an authorization form because it must be reported to the Department of Health?
a. Patient with multiple sclerosis.
b. Patient with amyotrophic lateral sclerosis (ALS).
c. Patient experiencing epileptic seizures.
d. Patient with diabetes mellitus.
Answer: c
6. Which of the following best describes the medical assistant’s scope of practice?
a. The range of education, training, ability, and skills a health care professional is expected
to have and operate within.
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 2
website, in whole or in part.
Assisting, 9th Edition Linda L. French
Notes
1- All Chapters are step by step.
2- We have shown you 10 pages.
3- The file contains all Appendix and Excel
sheet if it exists.
4- We have all what you need, we make
update at every time. There are many
new editions waiting you.
5- If you think you purchased the wrong file
You can contact us at every time, we can
replace it with true one.
Our email:
Our website:
testbanks-store.com
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Solution and Answer Guide
FRENCH, ADMINISTRATIVE MEDICAL ASSISTING, 9TH EDITION, CY24, 9780357765272;
CHAPTER 1: INTRODUCTION TO ADMINISTRATIVE MEDICAL ASSISTING
TABLE OF CONTENTS
Chapter Review ........................................................................................................................... 2
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 1
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
CHAPTER REVIEW
1. What is the primary role of the patient navigator?
a. Performing back-office clinical tasks such as taking the patients’ blood pressure or
drawing blood.
b. Connecting patients with resources and guiding them through the health care system so
that timely care is provided.
c. Answering the office phones and greeting patients.
d. Treating and diagnosing patients when the physician is not available.
Answer: b
2. You have a patient that is very upset and in a lot of pain. They are getting frustrated and do not
understand the check-in process. Which of these statements should be used to show empathy to
the patient?
a. “If you can’t do it, just wait until I have time to help you.”
b. “A new system can be confusing, let’s work through it together.”
c. “If you just follow the directions on the screen it will work.”
d. “Oh no! This is terrible, you’ll never get in to see the doctor.”
Answer: b
3. Which of the following would be outside of the duties that an administrative medical assistant
performs?
a. Greet patients and visitors.
b. Treat and diagnose the patient.
c. Schedule appointments.
d. File and retrieve patient charts.
Answer: b
4. Being able to put yourself in the patient’s situation or understand their point of view is defined as
____________.
a. commiseration
b. sympathy
c. empathy
d. confrontation
Answer: c
5. How might an administrative medical assistant show assertive behavior?
a. Shouting until people listen to their opinion.
b. Manipulating the situation into their favor.
c. Displaying a negative attitude when confronted.
d. Respecting others and trusting their instincts.
Answer: d
6. Which of these activities would be considered a nonadaptive way to deal with stress?
a. Taking a full lunch break.
b. Planning ahead and prioritizing tasks.
c. Calling in sick until you feel like working.
d. Going to bed and getting up early.
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 2
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Answer: c
7. Which of the following statements about personal image in the medical office is true?
a. Wear whatever makes you comfortable regardless of the dress code.
b. No jewelry should be worn in the medical office.
c. Always wear clean, wrinkle-free clothing.
d. Most medical offices do not have a dress code policy.
Answer: c
8. This type of credential is not controlled by the government, but is instead based on recognition
from a professional organization.
a. Licensure
b. Accreditation
c. Certification
d. Registration
Answer: c
9. What is a continuing education unit (CEU)?
a. Scheduled pay raises every 6 months.
b. A specialized field of work in which the medical assistant can also perform back-office
clinical duties such as taking vital signs.
c. An electronic system that is used to maintain patient education documents.
d. Videos, webinars, and conferences that help keep the medical assistant informed and
educated.
Answer: d
10. Which of the following is true about employment opportunities for administrative assistants?
a. With many medical facilities closing, job opportunities are limited and few.
b. A variety of positions in the health care field are estimated to grow faster than the
average.
c. Medical assistant jobs are typically found only in hospitals.
d. Some jobs are available for medical assistants, and they are holding steady but not
growing.
Answer: b
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 3
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
Solution and Answer Guide
FRENCH, ADMINISTRATIVE MEDICAL ASSISTING, 9TH EDITION, CY24, 9780357765272;
CHAPTER 2: THE HEALTH CARE ENVIRONMENT
TABLE OF CONTENTS
Chapter Review ........................................................................................................................... 2
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 1
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
CHAPTER REVIEW
1. Global influences on health care come from a variety of sources. Which of the following is an
environmental influence?
a. Spread of communicable diseases from country to country.
b. Federal regulations and state laws that are put into place by government agencies.
c. Climate and weather changes.
d. The social and economic conditions in which people live.
Answer: c
2. Which of the following are socioeconomic factors that influence a population?
a. Air pollution increasing the risk of cardiovascular and respiratory diseases.
b. Access to safe, clean housing and nutritionally balanced meals.
c. People moving and traveling all over the world.
d. Smoking bans in public places and advertising campaigns against driving after drinking
alcohol.
Answer: b
3. Which of the following integrates physicians, clinics, and hospitals in order to pool resources and
trim expenses while focusing on quality of care?
a. Accountable care organizations.
b. Evidence-based medicine.
c. Hospital at home.
d. Ambulatory Intensive Care Units.
Answer: a
4. What is a patient-centered medical home?
a. An arrangement in which the patient can only see a certain physician to be covered by
insurance.
b. A facility that is designed to look like a house rather than a hospital room.
c. A hospital that also has a skilled nursing facility within its walls.
d. A team of medical professionals who deliver comprehensive care via a team that
arranges for delivery of services in the home.
Answer: d
5. What is an urgent care center?
a. A facility in which additional services are provided at multiple sites such as satellite
clinics, rehabilitation centers, and laboratory blood-drawing stations.
b. A medical practice that specializes in seeing families rather than individuals.
c. A medical practice that treats a specific specialty such as mental health centers or cancer
clinics.
d. A freestanding practice center that provides extended hours and walk-in appointments for
minor injuries or health conditions.
Answer: d
6. A medical specialty that deals with the management and control of obesity is called _____.
a. dermatology
b. bariatric medicine
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 2
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 2: The Health Care Environment
c. gerontology
d. nuclear medicine
Answer: b
7. How is complementary and alternative medicine (CAM) used in the medical setting?
a. It is used along with traditional health care and might include acupressure, hypnosis
therapy, or massage therapy.
b. It is used to provide free care to anyone, regardless of income or insurance coverage.
c. It is used to provide access to experimental medicine that is not yet approved by federal
agencies.
d. It is used exclusively for people who do not have insurance so that they can receive
medical care.
Answer: a
8. Which of the following is an example of an allied health professional interacting with the medical
assistant?
a. A physician diagnosing and treating a patient.
b. A patient who is seen for a disease or condition.
c. A dietician who teaches the patient how to prepare healthy meals.
d. A custodian who keeps the office clean.
Answer: c
9. What is a role that the medical assistant might have in a telehealth setting?
a. Taking the patient’s blood pressure when they arrive.
b. Contacting the patient prior to the visit to ensure they have directions to the physician’s
office.
c. Contacting the insurance company to inform them if the patient is not following the
physician’s instructions.
d. Providing patient support and help in setting up the teleconferencing system or acting as
a host.
Answer: d
10. Employment in which health care setting requires precision and accuracy so that the medical
assistant both records and reports exact test results?
a. Multispecialty practice setting.
b. Partnership setting.
c. Laboratory setting.
d. Clinic setting.
Answer: c
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 3
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 3: Medicolegal and Ethical Responsibilities
Solution and Answer Guide
FRENCH, ADMINISTRATIVE MEDICAL ASSISTING, 9TH EDITION, CY24, 9780357765272;
CHAPTER 3: MEDICOLEGAL AND ETHICAL RESPONSIBILITIES
TABLE OF CONTENTS
Chapter Review ........................................................................................................................... 2
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 1
website, in whole or in part.
, Solution and Answer Guide: French, Administrative Medical Assisting, 9th edition, CY24, 9780357765272;
Chapter 3: Medicolegal and Ethical Responsibilities
CHAPTER REVIEW
1. Which of the following describes ethics?
a. Statutes made to protect the public against the harmful acts of others.
b. The customary code of conduct, courtesy, and manners in the medical profession.
c. Personal beliefs or customs rather than principles or rules created within a context.
d. Standards of conduct generally accepted as a guide for behavior.
Answer: d
2. Which of the following best describes the purpose of the Health Insurance Portability and
Accountability Act (HIPAA)?
a. To provide free insurance for all Americans.
b. To provide a standardized framework to try to enhance portability, protect patient privacy,
and reduce fraud and waste.
c. To eliminate deductibles for all health care.
d. To limit privacy and make all patient records available to the public.
Answer: b
3. Under which of the following circumstances would you need an “authorization to release” patient
information?
a. To make a permanent transfer of medical records to a physician who will be taking over
care of a patient if the patient is, for example, moving to a new area.
b. To transfer a medical record to a physician who will be taking over care of a specific
problem.
c. To transfer a medical record to an acute or convalescent hospital for inpatient treatment.
d. To transfer a medical record for therapeutic purposes such as the patient is going to a
physical therapist.
Answer: a
4. Physicians’ medical licenses are renewed how often?
a. Only once in their lifetime.
b. Every 1–2 years.
c. Every 3–4 years.
d. Every 5 years.
Answer: b
5. Which of the following is an exception to the right to privacy (privileged communication) that does
not need an authorization form because it must be reported to the Department of Health?
a. Patient with multiple sclerosis.
b. Patient with amyotrophic lateral sclerosis (ALS).
c. Patient experiencing epileptic seizures.
d. Patient with diabetes mellitus.
Answer: c
6. Which of the following best describes the medical assistant’s scope of practice?
a. The range of education, training, ability, and skills a health care professional is expected
to have and operate within.
© 2024 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible 2
website, in whole or in part.
