CHANGE MANAGEMENT WGU C721 QUESTIONS AND ANSWERS
Change Management WGU C721
(VERIFIED AND WELL DETAILED ANSWERS) LATEST UPDATE
Study online at https://quizlet.com/_2uxyov
2025/2026
Five elements that support manage-
planning, organizing, directing, control-
ment's effective attainment of organiza-
ling resources, and staffing
tional goals
the process of working with and through
Define Management
people to achieve organizational goals
2 essential pieces in organizations that
must be integrated effectively to lead to Management and Leadership
high performance.
They define themselves as a change
What are the traits of an effective change leader, embrace risk instead of being
leader? adverse to risk as part of the change
process
the practice of changing people and or-
Organizational Development
ganizations for positive growth
encompasses approaches used by busi-
ness content and behavioral process
Change Management specialists that assist leaders in moving
organizations from a present to future
state
organizations are viewed as a total sys-
tem of interdependent subsystems with
individual components that include peo-
ple, technology, work, and culture all of
Systems Theory
which work together to respond to ex-
ternal environmental changes such as
competitors, customers, or government
regulations
viewing organizational dimensions (strat-
egy, structure, people, work, rewards) as
Contingency theory parts of a whole that fit together. When
one of these dimensions is out of sync
with the others, issues emerge
focuses on lasting effects through
changes in cultural norms including inter-
Long-Term Approach
ventions and alter attitudes, behaviors,
processes, knowledge, and structures
, Change Management WGU C721
Study online at https://quizlet.com/_2uxyov
seeks to gain top management commit-
ment and involvement in order to signif-
Top-down approach
icantly affect intended changes. Imple-
mented throughout the organization.
involving professionals who are affect-
Collaborative approach (pg 12) ed by changes and who support the
changes to the organization
examines data, diagnoses present prob-
lems, and motivates change to resolve
Analytical Approach
issues. Accurate diagnostic skills are a
core competency of OD change agents
uses skilled dialogue and discussion,
listening, feedback when assisting pro-
fessionals to identify weaknesses and
Facilitation approach strengths of the organization: plan-
ning for change; managing the change
process; and implementing, coaching,
and problem solving during the change
helps leaders and managers to develop
meaningful work climates where organi-
Design approach
zational members can accomplish their
goals in a healthy way
Changes to an organizations operating
What constitutes an internal change?
system
leadership, strategy, management,
A formal subsystem consists of: (8
goals, marketing, operations, technolo-
terms)
gy, and structure
happens when the environment is actu-
ally stable, but the leaders and mangers
Type 1 error
perceive it as turbulent and proceed to
take unneeded actions to respond
happens when leaders and managers
perceive the environment as stable when
Type 2 error in actuality it is turbulent and they fail to
take the necessary actions thus threat-
ening the survival of the organization
, Change Management WGU C721
Study online at https://quizlet.com/_2uxyov
involves an improvement of what already
Developmental change
exists
consists of an implementation to achieve
a known desired state that is different
Transitional change
from the existing one. Ex. Installing a new
technology system
involves the emergence of a new, un-
known state for the organization. Ex.
Transformational change
Changing the entire structure and culture
of an organization
Fine-Tuning- This type of change in-
volves an ongoing process of match-
Dunphy and Stace's Model four levels of ing and fitting an organization's strategy,
change: Level 1 structure, and processes with the envi-
ronment. Ex. Commitment to the organi-
zation's mission and departments
Incremental Adjustment: Incremental ad-
justments are predictable changes that
Dunphy and Stace's Model four levels of evolve slowly and systematically at a
change: Level 2 constant rate over time within the organi-
zation to fit the external environment. Ex.
Modifying a mission statement
Modular transformation: Organizational
change is radical in this type of change
but is focused on subparts rather than
Dunphy and Stace's Model four levels of on the entire organization. For example:
change: Level 3 restructuring departments, changes in
key executives responsibilities, introduc-
ing new processes. Related to transition-
al change
Corporate transformation: This type of
change, like transformational change in
previous model, involves an radical shift
Dunphy and Stace's Model four levels of
in the business strategy and changes in
change: Level 4
the vision, mission, culture, and systems.
There is outside recruitment of new exec-
utives. Most, if not all, of the internal sys-
Change Management WGU C721
(VERIFIED AND WELL DETAILED ANSWERS) LATEST UPDATE
Study online at https://quizlet.com/_2uxyov
2025/2026
Five elements that support manage-
planning, organizing, directing, control-
ment's effective attainment of organiza-
ling resources, and staffing
tional goals
the process of working with and through
Define Management
people to achieve organizational goals
2 essential pieces in organizations that
must be integrated effectively to lead to Management and Leadership
high performance.
They define themselves as a change
What are the traits of an effective change leader, embrace risk instead of being
leader? adverse to risk as part of the change
process
the practice of changing people and or-
Organizational Development
ganizations for positive growth
encompasses approaches used by busi-
ness content and behavioral process
Change Management specialists that assist leaders in moving
organizations from a present to future
state
organizations are viewed as a total sys-
tem of interdependent subsystems with
individual components that include peo-
ple, technology, work, and culture all of
Systems Theory
which work together to respond to ex-
ternal environmental changes such as
competitors, customers, or government
regulations
viewing organizational dimensions (strat-
egy, structure, people, work, rewards) as
Contingency theory parts of a whole that fit together. When
one of these dimensions is out of sync
with the others, issues emerge
focuses on lasting effects through
changes in cultural norms including inter-
Long-Term Approach
ventions and alter attitudes, behaviors,
processes, knowledge, and structures
, Change Management WGU C721
Study online at https://quizlet.com/_2uxyov
seeks to gain top management commit-
ment and involvement in order to signif-
Top-down approach
icantly affect intended changes. Imple-
mented throughout the organization.
involving professionals who are affect-
Collaborative approach (pg 12) ed by changes and who support the
changes to the organization
examines data, diagnoses present prob-
lems, and motivates change to resolve
Analytical Approach
issues. Accurate diagnostic skills are a
core competency of OD change agents
uses skilled dialogue and discussion,
listening, feedback when assisting pro-
fessionals to identify weaknesses and
Facilitation approach strengths of the organization: plan-
ning for change; managing the change
process; and implementing, coaching,
and problem solving during the change
helps leaders and managers to develop
meaningful work climates where organi-
Design approach
zational members can accomplish their
goals in a healthy way
Changes to an organizations operating
What constitutes an internal change?
system
leadership, strategy, management,
A formal subsystem consists of: (8
goals, marketing, operations, technolo-
terms)
gy, and structure
happens when the environment is actu-
ally stable, but the leaders and mangers
Type 1 error
perceive it as turbulent and proceed to
take unneeded actions to respond
happens when leaders and managers
perceive the environment as stable when
Type 2 error in actuality it is turbulent and they fail to
take the necessary actions thus threat-
ening the survival of the organization
, Change Management WGU C721
Study online at https://quizlet.com/_2uxyov
involves an improvement of what already
Developmental change
exists
consists of an implementation to achieve
a known desired state that is different
Transitional change
from the existing one. Ex. Installing a new
technology system
involves the emergence of a new, un-
known state for the organization. Ex.
Transformational change
Changing the entire structure and culture
of an organization
Fine-Tuning- This type of change in-
volves an ongoing process of match-
Dunphy and Stace's Model four levels of ing and fitting an organization's strategy,
change: Level 1 structure, and processes with the envi-
ronment. Ex. Commitment to the organi-
zation's mission and departments
Incremental Adjustment: Incremental ad-
justments are predictable changes that
Dunphy and Stace's Model four levels of evolve slowly and systematically at a
change: Level 2 constant rate over time within the organi-
zation to fit the external environment. Ex.
Modifying a mission statement
Modular transformation: Organizational
change is radical in this type of change
but is focused on subparts rather than
Dunphy and Stace's Model four levels of on the entire organization. For example:
change: Level 3 restructuring departments, changes in
key executives responsibilities, introduc-
ing new processes. Related to transition-
al change
Corporate transformation: This type of
change, like transformational change in
previous model, involves an radical shift
Dunphy and Stace's Model four levels of
in the business strategy and changes in
change: Level 4
the vision, mission, culture, and systems.
There is outside recruitment of new exec-
utives. Most, if not all, of the internal sys-
