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Management - (correct Answer) - The process of planning, organizing, directing, and coordinating the
work within an organization.
Leadership - (correct Answer) - The ability to inspire others to achieve a desired outcome. Effective
managers usually possess good leadership skills. However, effective leaders are not always in a
management position. Leaders have a combination of personality traits and leadership skills. Great
leaders were once thought to be born with skills that could not be acquired. Contemporary leadership
theory supports the belief that leaders can develop the necessary skills. Leaders influence willing
followers to move toward a goal. Leaders have goals that might not reflect those of the organization.
Qualities of leaders - (correct Answer) - Initiative.
Inspiration.
Energy.
Positive attitude.
Communication skills.
Respect.
Problem-solving and critical-thinking skills.
Leadership styles - (correct Answer) - Authoritative.
Democratic.
Laissez-faire.
Transformational.
Transactional.
Authoritative - (correct Answer) - Makes decisions for the group.
Motivates by coercion.
Communication occurs down the chain of command.
Work output by staff is usually high: good for crisis situations and bureaucratic settings.
,Effective for employees with little or no formal education.
Democratic - (correct Answer) - Includes the group when decisions are made.
Motivates by supporting staff achievements.
Communication occurs up and down the chain
of command.
Work output by staff is usually of good quality: good
when cooperation and collaboration are necessary.
Laissez-faire - (correct Answer) - Makes very few decisions, and does little planning.
Motivation is largely the responsibility of individual
staff members.
Communication occurs up and down the chain of
command and between group members.
Work output is low unless an informal leader evolves from the group.
Effective with professional employees.
Transformational leaders - (correct Answer) - Empower followers to assume responsibility for a
communal vision, and personal development is a secondary outcome.
Transactional leaders - (correct Answer) - Focus on immediate problems, maintaining the status quo and
using rewards to motivate followers.
Emotional intelligence. - (correct Answer) - The ability of an individual to perceive and manage the
emotions of self and others. The nurse must be able to perceive and understand his own emotions and
the emotions of the client and family in order to provide client-centered care
The emotionally intelligent leader - (correct Answer) - Has insight into the emotions of members of the
team.
Understands the perspective of others.
Encourages constructive criticism and is open to new ideas.
Is able to maintain focus while multitasking.
Manages emotions and channels them in a positive direction, which in turn helps the team accomplish
its goals.
Is committed to the delivery of high-quality client care.
Refrains from judgment in controversial or emotionally charged situations until facts are gathered.
, Five major management functions - (correct Answer) - Planning.
Organizing.
Staffing.
Directing.
Controlling.
Planning - (correct Answer) - Decisions regarding what needs to be done, how it will be done, and who is
going to do it.
Organizing - (correct Answer) - Organizational structure that determines the lines of authority, channels
of communication, and where decisions are made.
Staffing - (correct Answer) - Acquisition and management of adequate staff and staffing mix
Directing - (correct Answer) - Leadership role assumed by a manager that influences and motivates staff
to perform assigned
roles.
Controlling - (correct Answer) - Evaluation of staff performance and evaluation of unit goals to ensure
identified outcomes are being met.
Characteristics of managers - (correct Answer) - Hold formal positions of authority and power.
Possess clinical expertise.
Network with members of the team.
Coach subordinates.
Make decisions about the function of the organization, including resources, budget, hiring, and firing.
Critical thinking skills - (correct Answer) - Interpretation.
Analysis.
Evaluation.
Inference.
Explanation.
Critical thinking - (correct Answer) - Reflects upon the meaning of statements, examines available data,
and uses reason to make informed decisions.
Critical thinking is necessary to reflect and evaluate from a broader scope of view.
Sometimes one must think "outside the box" to find solutions that are best for clients, staff, and
organization