Nursing Leadership & Management NCLEX Practice Quiz #2, Leadership
Management Final Questions
Study online at https://quizlet.com/_dewofm
1. Katherine is a young Unit Manager of the Pediatric Answer: A. Identify the
Ward. Most of her staff nurses are senior to her, source of the conflict and
very articulate, confident and sometimes aggressive. understand the points of
Katherine feels uncomfortable believing that she is friction
the scapegoat of everything that goes wrong in her This involves a problem
department. Which of the following is the best action solving approach, which
that she must take? addresses the root cause
of the problem.
A. Identify the source of the conflict and understand
the points of friction
B. Disregard what she feels and continue to work in-
dependently
C. Seek help from the Director of Nursing
D. Quit her job and look for another employment.
2. As a young manager, she knows that conflict occurs in Answer: B. Is not bene-
any organization. Which of the following statements ficial; hence it should be
regarding conflict is NOT true? prevented at all times
Conflicts are beneficial be-
A. Can be destructive if the level is too high cause it surfaces out is-
B. Is not beneficial; hence it should be prevented at all sues in the open and
times can be solved right away.
C. May result in poor performance Likewise, members of the
D. May create leaders team become more con-
scientious with their work
when they are aware that
other members of the
team are watching them.
3. Katherine tells one of the staff, "I don't have time to Answer: C. Avoidance
discuss the matter with you now. See me in my office This strategy shuns dis-
, Nursing Leadership & Management NCLEX Practice Quiz #2, Leadership
Management Final Questions
Study online at https://quizlet.com/_dewofm
later" when the latter asks if they can talk about an cussing the issue head-on
issue. Which of the following conflict resolution strate- and prefers to postpone
gies did she use? it to a later time. In ef-
fect the problem remains
A. Smoothing unsolved and both parties
B. Compromise are in a lose-lose situation.
C. Avoidance
D. Restriction
4. Kathleen knows that one of her staff is experiencing Answer: D. Let the staff
burnout. Which of the following is the best thing for ventilate her feelings and
her to do? ask how she can be of
help.
A. Advise her staff to go on vacation. Reaching out and helping
B. Ignore her observations; it will be resolved even the staff is the most ef-
without intervention fective strategy in deal-
C. Remind her to show loyalty to the institution. ing with burn out. Know-
D. Let the staff ventilate her feelings and ask how she ing that someone is ready
can be of help. to help makes the staff
feel important; hence her
self-worth is enhanced.
5. She knows that performance appraisal consists of all Answer: D. Focusing ac-
the following activities EXCEPT: tivity on the correction of
identified behavior.
A. Setting specific standards and activities for individ- Performance appraisal
ual performance. deal with both posi-
B. Using agency standards as a guide. tive and negative perfor-
C. Determine areas of strength and weaknesses mance; is not meant to be
D. Focusing activity on the correction of identified be- a fault-finding activity
havior.
, Nursing Leadership & Management NCLEX Practice Quiz #2, Leadership
Management Final Questions
Study online at https://quizlet.com/_dewofm
6. Which of the following statements is NOT true about Answer: C. Patients are the
performance appraisal? best source of information
regarding personnel ap-
A. Informing the staff about the specific impressions praisal.
of their work help improve their performance. The patient can be a
B. A verbal appraisal is an acceptable substitute for a source of information
written report about the performance of
C. Patients are the best source of information regard- the staff but it is never the
ing personnel appraisal. best source. Directly ob-
D. The outcome of performance appraisal rests pri- serving the staff is the best
marily with the staff. source of information for
personnel appraisal.
7. There are times when Katherine evaluates her staff as Answer: C. The evaluation
she makes her daily rounds. Which of the following is is focused on objective
NOT a benefit of conducting an informal appraisal? data systematically.
Collecting objective data
A. The staff member is observed in natural setting. systematically can not be
B. Incidental confrontation and collaboration is al- achieved in an informal
lowed. appraisal. It is focused on
C. The evaluation is focused on objective data system- what actually happens in
atically. the natural work setting.
D. The evaluation may provide valid information for
compilation of a formal report.
8. She conducts a 6-month performance review session Answer: D. The session is
with a staff member. Which of the following actions is private between the two
appropriate? members.
The session is private be-
A. She asks another nurse to attest the session as a tween the manager and
witness. the staff and remains to be
B. She informs the staff that she may ask another
, Nursing Leadership & Management NCLEX Practice Quiz #2, Leadership
Management Final Questions
Study online at https://quizlet.com/_dewofm
nurse to read the appraisal before the session is over. so when the two parties
C. She tells the staff that the session is manager-cen- do not divulge the infor-
tered. mation to others.
D. The session is private between the two members.
9. Alexandra is tasked to organize the new wing of the Answer: B. Consultative
hospital. She was given the authority to do as she A consultative manager is
deems fit. She is aware that the director of nursing almost like a participa-
has substantial trust and confidence in her capabili- tive manager. The partici-
ties, communicates through downward and upward pative manager has com-
channels and usually uses the ideas and opinions of plete trust and confidence
her staff. Which of the following is her style of man- in the subordinate, al-
agement? ways uses the opinions
and ideas of subordinates
A. Benevolent -authoritative and communicates in all
B. Consultative directions.
C. Exploitive-authoritative
D. Participative
10. She decides to illustrate the organizational structure. Answer: D. Unity of direc-
Which of the following elements is NOT included? tion
Unity of direction is
A. Level of authority a management principle,
B. Lines of communication not an element of an orga-
C. Span of control nizational structure.
D. Unity of direction
11. She plans of assigning competent people to fill the Answer: A. Staffing
roles designed in the hierarchy. Which process refers Staffing is a management
to this? function involving putting
the best people to accom-
A. Staffing plish tasks and activities to
Management Final Questions
Study online at https://quizlet.com/_dewofm
1. Katherine is a young Unit Manager of the Pediatric Answer: A. Identify the
Ward. Most of her staff nurses are senior to her, source of the conflict and
very articulate, confident and sometimes aggressive. understand the points of
Katherine feels uncomfortable believing that she is friction
the scapegoat of everything that goes wrong in her This involves a problem
department. Which of the following is the best action solving approach, which
that she must take? addresses the root cause
of the problem.
A. Identify the source of the conflict and understand
the points of friction
B. Disregard what she feels and continue to work in-
dependently
C. Seek help from the Director of Nursing
D. Quit her job and look for another employment.
2. As a young manager, she knows that conflict occurs in Answer: B. Is not bene-
any organization. Which of the following statements ficial; hence it should be
regarding conflict is NOT true? prevented at all times
Conflicts are beneficial be-
A. Can be destructive if the level is too high cause it surfaces out is-
B. Is not beneficial; hence it should be prevented at all sues in the open and
times can be solved right away.
C. May result in poor performance Likewise, members of the
D. May create leaders team become more con-
scientious with their work
when they are aware that
other members of the
team are watching them.
3. Katherine tells one of the staff, "I don't have time to Answer: C. Avoidance
discuss the matter with you now. See me in my office This strategy shuns dis-
, Nursing Leadership & Management NCLEX Practice Quiz #2, Leadership
Management Final Questions
Study online at https://quizlet.com/_dewofm
later" when the latter asks if they can talk about an cussing the issue head-on
issue. Which of the following conflict resolution strate- and prefers to postpone
gies did she use? it to a later time. In ef-
fect the problem remains
A. Smoothing unsolved and both parties
B. Compromise are in a lose-lose situation.
C. Avoidance
D. Restriction
4. Kathleen knows that one of her staff is experiencing Answer: D. Let the staff
burnout. Which of the following is the best thing for ventilate her feelings and
her to do? ask how she can be of
help.
A. Advise her staff to go on vacation. Reaching out and helping
B. Ignore her observations; it will be resolved even the staff is the most ef-
without intervention fective strategy in deal-
C. Remind her to show loyalty to the institution. ing with burn out. Know-
D. Let the staff ventilate her feelings and ask how she ing that someone is ready
can be of help. to help makes the staff
feel important; hence her
self-worth is enhanced.
5. She knows that performance appraisal consists of all Answer: D. Focusing ac-
the following activities EXCEPT: tivity on the correction of
identified behavior.
A. Setting specific standards and activities for individ- Performance appraisal
ual performance. deal with both posi-
B. Using agency standards as a guide. tive and negative perfor-
C. Determine areas of strength and weaknesses mance; is not meant to be
D. Focusing activity on the correction of identified be- a fault-finding activity
havior.
, Nursing Leadership & Management NCLEX Practice Quiz #2, Leadership
Management Final Questions
Study online at https://quizlet.com/_dewofm
6. Which of the following statements is NOT true about Answer: C. Patients are the
performance appraisal? best source of information
regarding personnel ap-
A. Informing the staff about the specific impressions praisal.
of their work help improve their performance. The patient can be a
B. A verbal appraisal is an acceptable substitute for a source of information
written report about the performance of
C. Patients are the best source of information regard- the staff but it is never the
ing personnel appraisal. best source. Directly ob-
D. The outcome of performance appraisal rests pri- serving the staff is the best
marily with the staff. source of information for
personnel appraisal.
7. There are times when Katherine evaluates her staff as Answer: C. The evaluation
she makes her daily rounds. Which of the following is is focused on objective
NOT a benefit of conducting an informal appraisal? data systematically.
Collecting objective data
A. The staff member is observed in natural setting. systematically can not be
B. Incidental confrontation and collaboration is al- achieved in an informal
lowed. appraisal. It is focused on
C. The evaluation is focused on objective data system- what actually happens in
atically. the natural work setting.
D. The evaluation may provide valid information for
compilation of a formal report.
8. She conducts a 6-month performance review session Answer: D. The session is
with a staff member. Which of the following actions is private between the two
appropriate? members.
The session is private be-
A. She asks another nurse to attest the session as a tween the manager and
witness. the staff and remains to be
B. She informs the staff that she may ask another
, Nursing Leadership & Management NCLEX Practice Quiz #2, Leadership
Management Final Questions
Study online at https://quizlet.com/_dewofm
nurse to read the appraisal before the session is over. so when the two parties
C. She tells the staff that the session is manager-cen- do not divulge the infor-
tered. mation to others.
D. The session is private between the two members.
9. Alexandra is tasked to organize the new wing of the Answer: B. Consultative
hospital. She was given the authority to do as she A consultative manager is
deems fit. She is aware that the director of nursing almost like a participa-
has substantial trust and confidence in her capabili- tive manager. The partici-
ties, communicates through downward and upward pative manager has com-
channels and usually uses the ideas and opinions of plete trust and confidence
her staff. Which of the following is her style of man- in the subordinate, al-
agement? ways uses the opinions
and ideas of subordinates
A. Benevolent -authoritative and communicates in all
B. Consultative directions.
C. Exploitive-authoritative
D. Participative
10. She decides to illustrate the organizational structure. Answer: D. Unity of direc-
Which of the following elements is NOT included? tion
Unity of direction is
A. Level of authority a management principle,
B. Lines of communication not an element of an orga-
C. Span of control nizational structure.
D. Unity of direction
11. She plans of assigning competent people to fill the Answer: A. Staffing
roles designed in the hierarchy. Which process refers Staffing is a management
to this? function involving putting
the best people to accom-
A. Staffing plish tasks and activities to
