55MM MQI
What are the four founding values that make up COOO? - answer Customer service is
out way of life.
Our brand is the most valuable thing that we own.
Our company is a fun and friendly place where teamwork rules!
Our doors are open
What are the four founding values that make up WWPG - answer We work hard... and
we reward hard work.
We strengthen our communities, one neighborhood at a time.
Personal honesty and integrity are the foundation of our success
Great things happen when I listen... To our customers and to each other.
What are the four core areas of our business? - answer Customer satisfaction,
employee development, fleet growth, operating profit
What are the three critical questions? - answerHow was our service? What could we
have done to make your experience better? What can we do to make it up to you?
What is a negligent trust? - answerRenting to someone that you obviously should not.
Renting to someone who does not qualify.
What are four examples of violating the contract? - answerDrinking and driving, driving
off road, and an authorized driver driving, using vehicle for towing.
What is an A/R list and when is it generated? - answerAccounts receivable; it is
generated around the 5th or 6th.
Define "the run" - answerList of unmatched credits and debits, in alphabetical order, it is
listed by the 30-60-90 days.
Define a risk unit - answerThe unit that we pay cash for that we were risking not being
able to resell the end
Define a buyback unit - answerThe unit that we purchased from the manufacture and
are guaranteed a certain amount of money when we sell it back as long as it's within
their criterion
What is the difference between a cost and expense? - answerA cost is anything to do
with operating a vehicle, while in expenses anything having to do with running a
business.
What are the four founding values that make up COOO? - answer Customer service is
out way of life.
Our brand is the most valuable thing that we own.
Our company is a fun and friendly place where teamwork rules!
Our doors are open
What are the four founding values that make up WWPG - answer We work hard... and
we reward hard work.
We strengthen our communities, one neighborhood at a time.
Personal honesty and integrity are the foundation of our success
Great things happen when I listen... To our customers and to each other.
What are the four core areas of our business? - answer Customer satisfaction,
employee development, fleet growth, operating profit
What are the three critical questions? - answerHow was our service? What could we
have done to make your experience better? What can we do to make it up to you?
What is a negligent trust? - answerRenting to someone that you obviously should not.
Renting to someone who does not qualify.
What are four examples of violating the contract? - answerDrinking and driving, driving
off road, and an authorized driver driving, using vehicle for towing.
What is an A/R list and when is it generated? - answerAccounts receivable; it is
generated around the 5th or 6th.
Define "the run" - answerList of unmatched credits and debits, in alphabetical order, it is
listed by the 30-60-90 days.
Define a risk unit - answerThe unit that we pay cash for that we were risking not being
able to resell the end
Define a buyback unit - answerThe unit that we purchased from the manufacture and
are guaranteed a certain amount of money when we sell it back as long as it's within
their criterion
What is the difference between a cost and expense? - answerA cost is anything to do
with operating a vehicle, while in expenses anything having to do with running a
business.
