Enterprise MQI PREP Group 03 2025
Hours for Full time and Part time employees - answerFull time: 45-48, Part time: 25
Why is it important to approve timesheets daily? - answerTo ensure that employees are
staying within hours.
When is it okay for a manager to input or change time for an employee? - answerNever;
Only with employee approval
How is Jury Duty, Paternity Leave, Bereavement Leave handled? - answerBy HR.
Employees qualify after one year.
Explain "Our doors are alway open" - answerWe do not discriminate
List the 8 Founding Values of Enterprise Holdings - answer1. Our doors are open
2. Our brands are the most valuable things we own
3. Personal honesty and integrity are the foundation of our success
4. Customer service is our way of life
5. Our company is a fun and friendly place where teamwork rules
6. We work hard... and we reward hard work
7. Great things happen when we listen... to our customers and to each other
8. We strengthen our communities, one neighborhood at a time
How do you handle an unethical act - answerUse Ethics hotline, Contact HR, Talk to
your area manager
Define sexual harassment - answerUnwelcome sexual advances.
Requests for sexual favors.
Verbal/physical conduct of a sexual nature.
Complicity.
What tools could you use to help someone struggling to perform? - answerTraining
materials, Roll plays, Motivation, Shadowing
Name 3 ways to recognize someone for good performance - answerShoutouts, Lunch,
Outings
Qualifications to be promoted to Assistant Manager - answerPass MQI, Top Half on
Matrix 3 or 6 or 6 of 12, Good Numbers
List 3 reasons that the High Flyer Program is important to the Atlanta group. -
answerNetworking, Experience, Opportunity
, What is OPS? - answerOperation Performance Summery. A summery of how a branch
is run, and is used to measure growth. Can be found in daily reports.
Days Earned: Impact on IPC for a 1% improvement in utilization? - answer$10.00
When does bad debt occur? - answerBad debt occurs from AR's that pass the 90m day
mark.
What is a chargeback, and how do you avoid one? - answerA chargeback occurs when
a customer disputes charges. Good underwriting and callbacks help prevent
chargebacks. Collecting payment on 30 day increments is key to this.
Breakeven (Sum of all Costs) - answerTotal Revenue (IPC) - Operating Profit (OPC)
Operating Profit - answerNet Profit - Vehicle Adjustment or IPC - Breakeven
Net Profit - answerVehicle Adjustment = Operating Profit
Reduced Book Value (RBV) - answerValue of car after depreciation / flip calculation
Flip Calculation - answer1.7 * value of car
C and I - answerADR * Days Earned % * Days in Month
Vehicle Adjustment - answerMoney from Flips
What is the minimum tire tread depth - answer4/32nds
Recalls - answerAre to be handled by dealerships and have a mandatory hold until
completed.
What tool do you use to find information on LOFRs? - answerUnit Services, ECARS 2.0,
Launchpads
What is the LOFR score expectation? - answerUnder 10
7 Point Inspection - answer1. Explain damage evaluator. 2. Start at trunk and verify car
info. 3. Clockwise wild around vehicle. 4. Catcher's stance at all four corners. 5. Check
roof for 3 seconds. 6. Confirm proper tread depth. 7. Lay wipers down and check glass.
What are uninsured losses? - answerAny loss or damage in non-revenue state.
Name the four types of Uninsured Losses. How are they Expensed? - answer1.
Conversions - expensed by branch. 2. Lot Loss - First $2500 to branch, rest to region.
Hours for Full time and Part time employees - answerFull time: 45-48, Part time: 25
Why is it important to approve timesheets daily? - answerTo ensure that employees are
staying within hours.
When is it okay for a manager to input or change time for an employee? - answerNever;
Only with employee approval
How is Jury Duty, Paternity Leave, Bereavement Leave handled? - answerBy HR.
Employees qualify after one year.
Explain "Our doors are alway open" - answerWe do not discriminate
List the 8 Founding Values of Enterprise Holdings - answer1. Our doors are open
2. Our brands are the most valuable things we own
3. Personal honesty and integrity are the foundation of our success
4. Customer service is our way of life
5. Our company is a fun and friendly place where teamwork rules
6. We work hard... and we reward hard work
7. Great things happen when we listen... to our customers and to each other
8. We strengthen our communities, one neighborhood at a time
How do you handle an unethical act - answerUse Ethics hotline, Contact HR, Talk to
your area manager
Define sexual harassment - answerUnwelcome sexual advances.
Requests for sexual favors.
Verbal/physical conduct of a sexual nature.
Complicity.
What tools could you use to help someone struggling to perform? - answerTraining
materials, Roll plays, Motivation, Shadowing
Name 3 ways to recognize someone for good performance - answerShoutouts, Lunch,
Outings
Qualifications to be promoted to Assistant Manager - answerPass MQI, Top Half on
Matrix 3 or 6 or 6 of 12, Good Numbers
List 3 reasons that the High Flyer Program is important to the Atlanta group. -
answerNetworking, Experience, Opportunity
, What is OPS? - answerOperation Performance Summery. A summery of how a branch
is run, and is used to measure growth. Can be found in daily reports.
Days Earned: Impact on IPC for a 1% improvement in utilization? - answer$10.00
When does bad debt occur? - answerBad debt occurs from AR's that pass the 90m day
mark.
What is a chargeback, and how do you avoid one? - answerA chargeback occurs when
a customer disputes charges. Good underwriting and callbacks help prevent
chargebacks. Collecting payment on 30 day increments is key to this.
Breakeven (Sum of all Costs) - answerTotal Revenue (IPC) - Operating Profit (OPC)
Operating Profit - answerNet Profit - Vehicle Adjustment or IPC - Breakeven
Net Profit - answerVehicle Adjustment = Operating Profit
Reduced Book Value (RBV) - answerValue of car after depreciation / flip calculation
Flip Calculation - answer1.7 * value of car
C and I - answerADR * Days Earned % * Days in Month
Vehicle Adjustment - answerMoney from Flips
What is the minimum tire tread depth - answer4/32nds
Recalls - answerAre to be handled by dealerships and have a mandatory hold until
completed.
What tool do you use to find information on LOFRs? - answerUnit Services, ECARS 2.0,
Launchpads
What is the LOFR score expectation? - answerUnder 10
7 Point Inspection - answer1. Explain damage evaluator. 2. Start at trunk and verify car
info. 3. Clockwise wild around vehicle. 4. Catcher's stance at all four corners. 5. Check
roof for 3 seconds. 6. Confirm proper tread depth. 7. Lay wipers down and check glass.
What are uninsured losses? - answerAny loss or damage in non-revenue state.
Name the four types of Uninsured Losses. How are they Expensed? - answer1.
Conversions - expensed by branch. 2. Lot Loss - First $2500 to branch, rest to region.
