Enterprise MQI Prep. Risk
What is our recall policy? – answer Ground immediately, no re-rents, notify customer
and switch out if extended rental, all within 7 days
How do you verify the recall has been completed? – answer Unit services, RO history,
hold status
What is the group expectation for LOFR/PM Score and Percentage?
Where would you find this information - answer25
VMR Services
What is the legal limit for tire tread depth? - answer2/32nds
What is our limit for tire treat depth? - answer4/32nds
Why is it important that we properly maintain our vehicles? - answer Safety of
employees and customers, maintain vehicles value for re-sale, keep manufacturer's
warranty intact
Explain how maintenance expenses are charged at EHI - answerSpread to the group
unless maintenance has been ignored.
What do you look for when checking in a unit that has just returned from being repaired
at a body shop? - answerRepairs have been completed and no new damage
C.O.A.T. (Color match, Overspray, Alignment, Texture)
Tires above 4/32nds
Verify in USG/Odyssey that maintenance/Recall is not required
Conduct a Trunk to Trunk Inspection - answerCheck for:
Key and contract
Spare tire, jack, tools
Warning lights, fuel level, mileage
Inside sweep
Windshield
Mirrors
Tires
Four corners
Rocker panels
Roof
What is our recall policy? – answer Ground immediately, no re-rents, notify customer
and switch out if extended rental, all within 7 days
How do you verify the recall has been completed? – answer Unit services, RO history,
hold status
What is the group expectation for LOFR/PM Score and Percentage?
Where would you find this information - answer25
VMR Services
What is the legal limit for tire tread depth? - answer2/32nds
What is our limit for tire treat depth? - answer4/32nds
Why is it important that we properly maintain our vehicles? - answer Safety of
employees and customers, maintain vehicles value for re-sale, keep manufacturer's
warranty intact
Explain how maintenance expenses are charged at EHI - answerSpread to the group
unless maintenance has been ignored.
What do you look for when checking in a unit that has just returned from being repaired
at a body shop? - answerRepairs have been completed and no new damage
C.O.A.T. (Color match, Overspray, Alignment, Texture)
Tires above 4/32nds
Verify in USG/Odyssey that maintenance/Recall is not required
Conduct a Trunk to Trunk Inspection - answerCheck for:
Key and contract
Spare tire, jack, tools
Warning lights, fuel level, mileage
Inside sweep
Windshield
Mirrors
Tires
Four corners
Rocker panels
Roof
